The Reef at Atlantis

Beautiful scenery, lots of fun family activities, awesome aquariums, easy to get around the resort and island on foot or by shuttle.

This was our first time at the Atlantis with our family of four, as well as another family of four. We were really excited about many of the opportunities to explore here. We ought to stay in a two bedroom suite, so that we could have a kitchen. One of our family members has Celiac Disease, so that was important. The accommodations are fine and size, but highly lacking and quality. They are tired! It definitely did not match the price we paid. First, I will review the food. We have yet to have a good meal and we have been here for four days. The food quality is poor. The celiac family member has not been able to eat yet. He was told at one restaurant, the only thing they had gluten-free was bread! Luckily, we brought plenty of meals for him. None of the service members have been accommodating at all with the allergy. We also tried room service. It takes an hour plus to get your food, which we find unacceptable. It seems to me they have a problem with crowd control and cruise ships. I can’t say for sure, but it seems that the day passes they allot for cruise passengers is causing a strain on the amenities. The pool was out of towels, there are no chairs, etc, food lines are long too. The reef and the Cove hotels seem much less crowded than the rest of the resort. The service has been abysmal. Broken toilet in the room, leak in the room, asked for a blanket that never came, messed up reservations for activities, unable to find food at times because even room service is an hour and a half, long weight lines on the elevators because half the elevators aren’t working., I could literally go on.They don’t seem to care! They just refund your money and it doesn’t matter that your experience was ruined. We have stayed in similar accommodations at nicer hotels in Turks and Caicos, and it is way more worth the money! I would look there instead of here if considering both. We won’t be coming back here!

We were very pleased with our stay at the Reef. Our family of four was looking for the option to have a kitchen in our room and the room we stayed in was perfect. The room was very spacious and the views of the beach and harbor were spectacular. There is an onsite sundry that had what we were looking for. The only drawbacks for the Reef is it was a fairly long walk to Aquaventure and there are no in-hotel bars or restaurants. That said, those issues were outweighed by the value we received in staying at the Reef.

Nice resort. Good atmosphere. Clean rooms and grounds. Friendly staff. The food could be better, but we only ate at Fish and then room service.

Amazing family experience with a 4 and 2 year old. Great food, lots to do, and easy to navigate. Friendly staff. Only pain point was cost of things overall (everything expensive/marked up). The counter agents, especially Vanessa, Tiffany, and Katrina at the Reef, were all amazing and really enhanced our overall experience!