The Reef at Atlantis

Atlantis is the perfect family destination and the Reef has an awesome 2 bedroom sweet for a family of 5. Plenty of space for all of us. Activities that met the different needs of everyone.

Service is below acceptable especially if travelling with babies. Housekeeping service needs a lot of improvement and the rooms are quite dated and in dire need of renovation. Carpets and sofas are stained. Our lights kept flickering and going off, the phones were working on and off as well as the dnd sign which they tried to fix but never manage to for our entire duration (2 weeks stay)

The reef at the Atlantis is rated a 4.5-5 star hotel and it’s anything but. In my experience what most hotels lack in one area, they lack in one area makes up for it in another. My family’s experience was less than stellar, and I’m being diplomatic and kind.. it was an expensive and overall regretful stay that will not be repeated. Pros- Clean Sufficient activities Lovely beach Laundry facilities Cons- 1. Food Horrible food- taste, appeal, plating, flavoring, Expensive food options. Chopstix is the worst option there is. Save your money. Poor choices/ limited availability. No island feel Lack of freshness of ingredients - I even got jarred halapenos that weren’t even chopped in my omelette. Good at silan- had the branzino it came with no sauce, no salsa, no vegetables, no salad and not a hint of fresh citrus.. lumpy mash potatoes with oil fish and fried capers. Yuck. Inconsistency in menus Poor service Pricing is through the roof. 2. Service- We witnessed waiters arguing in front of other patrons and with each other Orders missed- waited 1 hour for food at Claudio’s because order was never entered..No apologies or acknowledgment or compensation for time.. Incorrect order applied- no apology or compensation Inconsistent vip service / concierge service Lack of towels RUDE and incompetent guest support services Front desk couldn’t read a bill properly. Had no consideration for clients time, flight times. Couldn’t answer basic questions.. Overpriced taxis Gratuities automatically applied for horrible service to which taxes are added. 3. Other Water has a strange smell- it’s desalinated water. Drinking water is expensive- get your own. Grab towels early it runs out and they close the towel huts at 6 pm Bar closes at 6pm Get food offsite. It’s time these celebrity chefs start cooking at their restaurants. Obviously this isn’t possible but the quality control has slipped and it’s a shame that their names and fine dining is being peddled for what is worse in flavoring, consistency, value than anything I’ve ever experienced. Ps: hire the chefs from Hyatt ..

Spent seven beautiful days with my girls in Paradise Island, Atlantis- Reef. From the moment we stepped foot into the property we were greeted with amazing butler team who made sure that any wish became reality which added an extra experience of comfort when we thought that was not possible. No one does it like Atlantis!

$600 was stolen from room. Only people with access other than family were cleaning staff and maintenance who worked on tv in adjacent connected room. Hotel did nothing to remedy situation. Very disappointing.