Rosewood Baha Mar

A great hotel for a number of reasons, but there are a few areas that prevent it from feeling like a luxury experience. Firstly, the rooms, beach, and Rosewood building itself are incredible, far beyond the standard of the other hotels within Baha Mar. The restaurants across the properties are also excellent, with plenty of great options. Our main issue was the inconsistency in the level of service. Some teams were outstanding, including the front desk, concierge, and housekeeping, while other areas, particularly the pool staff often appeared disinterested. At times, service can be very slow and you have to proactively gain their attention to put an order in, especially near the pool. Another issue was hearing lifeguards having loud conversations about their frustrations with management while guests were nearby. We moved because it became really annoying to listen to. Overall, we had a good stay and there are certainly a lot of things to love about the hotel. However, given the price point, I think there is room for improvement in delivering a consistently high level of service across the property.

We were genuinely excited to return to Rosewood Baha Mar after an incredible first stay in 2023. We loved our first experience so much that we became real fans of the Rosewood brand and even chose Rosewood Little Dix Bay for our honeymoon. Both experiences were exceptional, so returning to Rosewood Baha Mar for a relaxing weekend getaway felt like a natural choice. Unfortunately, this stay was a completely different experience, and we left extremely disappointed. The biggest issue was the service. The staff were often unfriendly or disinterested, and on multiple occasions, interactions felt outright rude. We repeatedly had food and drinks forgotten or brought incorrectly. These weren’t isolated incidents, but a recurring theme throughout our stay. The issues with our room were equally disappointing. The hair dryer was broken, and despite asking for a replacement several times, one was never brought. The shower functioned, but the handle was broken. The room phone also broken, and the in-room iPad repeatedly stopped working whenever we tried to order in-room dining. To make matters worse, there was a full renovation happening in the room directly above us during our stay. The construction noise was extremely disruptive and impossible to ignore. We have even included a video with our review so prospective guests can hear just how loud it was. I completely understand that no hotel stay is going to be perfect and that occasional mistakes or maintenance issues can happen. What is difficult to understand is the accumulation of so many issues at a property carrying the Rosewood name and commanding this price point. It is the small details, attention to service, and thoughtfulness that are supposed to distinguish a Rosewood experience, and unfortunately, those details were largely missing during this stay. The food was the one consistent bright spot. Every meal we had was excellent, and the quality of the restaurants was truly impressive. What makes this experience particularly sad is that we know what Rosewood Baha Mar can be. We experienced it firsthand in 2023, and it was wonderful. we returned expecting that same level of service and attention to detail, and instead found the experience to be much closer to a three or four star hotel than what we would expect from Rosewood. It was disappointing to see a place that had once felt like such a special escape lose so much of its luster. We genuinely hope this was an isolated experience and that the property returns to the level of service and hospitality that originally made us such fans of the Rosewood brand.

The Rosewood is the beautiful jewel of sprawling Baha mar. Just the focus put into the design of all the uniquely beautiful ceilings throughout the property is jawdroppong. Bahamar has tons of good restaurants, beaches that go on and on across the stunning bright blue Bahamian coastline. Unfortunately, this is all marred by woefully poor service and operations with an extreme focus on food and beverage margins. A short list of the issues we encountered at the supposed “ultra luxury” property- Room temperature “champagne” at the airport pickup Power outage at property upon arrival Room with 12pm delivery time not delivered until 3 Placed under continuous extremely loud construction (this one is unforgivable and shows utter contempt for any affected guests. It’s a holiday weekend, pause the construction. Or at least sell affected rooms at half off with full disclosure. Selling someone a 1500$ a night room with constant drilling is essentially theft) A move took another hour after a lengthy debate with management justifying the noise due to a disclosure on their website which not delivered via Amex travel None of the IT in the entire property worked. Room service on in room iPad couldn’t complete a transaction. The Baha mar app couldn’t facilitate a login. The electric shades only half worked. The chrome cast on the tv did not connect. Even the wristband scanner Baha bay doesn’t work. There is staff everywhere but most don’t do anything. We have not found a single occupied towel station anywhere on property. You must chase someone town to setup a chair. Servers at the beach and pools are similar. Prices are staggeringly high even to someone who lives in south beach. 60$ all in for a 4 bite lobster roll on a dry roll with negligible lobster at cafe boulud. Burgers and water for four by the beach 240$ with no alcohol. I’m happy to pay for quality but the pricing here is just abusive. That being said, Shanikwah the manager was really nice and cared. We got into an impromptu dance off with no music in the lobby during the power outage. Justin at cafe boulud was great as well. But that brings us to the most unhinged service part of our stay. Shanikwah told me I absolutely must do karaoke in the lounge on Friday. So I did. It wasn’t really setup like real karaoke with a lounge singer having lyrics on her phone and a single mic. Anyway, we did bohemian rhapsody which she didn’t know so after a bit I just went around the bar and got everyone engaged singing and dancing. She was so enraged that everyone was having fun without her, she cut the mic. Thinking it was technical difficulties we just kept on singing. Then she went into a rant how this wasn’t karaoke and it was so inappropriate for me to leave her side and this isn’t karaoke and she wanted to sing together. That childlike meltdown really epitomizes the current state of the Rosewood- a beautiful tourist trap that is focused on the whims of staff and maximizing margins rather than delivering the promised ultra luxury guest experience. It would be a great property with professional management from the US or Hong Kong, but it most certainly does not have that.

Very nice hotel and casino. A little more busy than I like, but not the hotel's fault for this. Staff was very welcoming and friendly. Hotel was very clean and well maintained. The shopping area in the hotel could have a few more options. I understand it is a resort shopping plaza on site but it seemed to be lacking. Also, the restaurants all had such long waits because of the number of guests at the hotel and service at these was marginal, food was average. One plus was the coffee room near the bar that was staffed with very attentive waitresses who were absolute fun. One issue we did have was trying to catch the concierge at the desk. It seemed that every time we went there, no one was there. We wanted to set up a dive trip and also fishing. While great for safety, another thing I wasn't a fan of was the wristband system. If you didn't have it on, you couldn't pass through the hotel and a few times it didn't work to open our room door. Prices are a bit steep for resort food and the mini bar was very overpriced. Bahamas is expensive already, but this was very high. One thing I do suggest is taking the hotel car to the fish market. Some excellent food there and worth a dinner out. The car driver, an older gentleman, was a great historian, made us feel like royalty, and was truly amazing. Hotel would be good for families with kids (lots of activities, the beach, pools) and couples. We probably wouldn't come back simply because we have been to the Bahamas so many times, but for someone looking for a trip where you wouldn't need to leave the resort for any reason, this is perfect. Everything, from food, events, and nightlife is all in one spot.

We’ve stayed at Rosewood several times now, and every time we leave, we find ourselves talking about when we can come back. There’s just something about the resort that makes you feel relaxed and taken care of from the moment you arrive. The property is beautiful, and we really enjoy the décor. It has a very elegant feel without being overly formal or stuffy. The rooms are comfortable, beautifully appointed, and always feel like a place you can truly unwind. Everything is thoughtfully done, and you notice the little details. For us, though, it’s really the service that makes Rosewood stand out. The staff are genuinely friendly and attentive, and the service feels personal rather than routine. You can tell that creating a great experience for guests really matters to the team. We also love that it works equally well for a couples’ getaway or a family trip. There’s plenty of luxury and relaxation, but it still feels comfortable and welcoming, which is a hard balance to get right. We have to give a special mention to Shanecquar Collie. She has been so wonderful to us during our visits and always makes us feel genuinely welcomed. She remembers the little things, is incredibly thoughtful, and has a natural way of making you feel at home. She is definitely one of those people who makes an already great resort experience even better. Overall, Rosewood has become a favorite for us. Beautiful property, wonderful rooms, great service, and an atmosphere that makes you want to slow down and enjoy being there. We’re already looking forward to our next visit.