Rosewood Baha Mar

Beautiful grounds, clean rooms, attention to detail, good service.. fun casino!

Let me be clear up front: my issues are not with the staff. The team here is warm, friendly, and genuinely accommodating. We arrived early, and the front desk gave us a hospitality room to change in, and our room was ready before 4 p.m. The concierge booked every dinner for us seamlessly. The tequila tasting with Tanaje and Mucho was phenomenal and the best part of our trip. Our spa experience was excellent. The grounds are stunning and immaculately kept, and breakfast was fantastic. Costa's food was fine, but the drinks were outstanding. Where Rosewood Baha Mar falls short is operations, and at this price point, that matters. The wristbands were a constant headache. Ours stopped working at least three separate times, and each time we had to trek back to the front desk just to get into our own room. Once is a glitch. Three times is a broken system. Judging by other reviews, this has been going on for a while, which makes it hard to excuse. The app lets you book things you're not supposed to book. We reserved the tequila tasting through the hotel's own app, sat down, and were told we should have gone through the concierge. It created confusion and put us on the spot for using the hotel's own booking tool. The staff still honored it, but the fix is simple: if you don't want guests booking through the app, turn that feature off. A five-star property anticipates your needs. This one doesn't. It rained during our stay, as it does in hurricane season. There were no umbrellas in the room or at the entrance, and when I asked for one, I was redirected to the attendants out front, who weren't sure they could give me one. Honestly, I shouldn't have had to ask at all. If it's pouring and a guest is walking toward the door, hand them an umbrella. At the Four Seasons Anguilla, attendants made sure we had towels and water every single time we left the property, without being asked. That is what true luxury service looks like, and it was missing here. It felt like Las Vegas in the Bahamas, not a luxury retreat. Between the casino, packed beaches, and lounge chairs crammed practically on top of each other, relaxation was never really on the table. I understand this is a family resort, and I should have done more research. But there is no adults-only or quiet pool anywhere to escape to, and at this price point, that's a glaring omission. The people and the grounds are five-star. The systems and the atmosphere are not. Fix the operational basics, start anticipating guest needs instead of reacting to them, and give guests somewhere to actually unwind, and this could live up to the Rosewood name!

Shenequa at Rosewood Baha Mar is truly exceptional. She has been our contact for several stays and consistently goes above and beyond to take care of our family. She remembers the little details, anticipates what we might need, and always adds thoughtful touches that make every visit feel incredibly special. Her warmth, professionalism, and genuine care are a huge part of why we love returning to Rosewood Baha Mar. It’s rare to find someone who makes you feel so personally welcomed and looked after every single time. Shenequa is an absolute gem and a wonderful representation of the level of service that makes Rosewood so special. We are always so grateful for everything she does for our family and look forward to seeing her whenever we return.

A great hotel for a number of reasons, but there are a few areas that prevent it from feeling like a luxury experience. Firstly, the rooms, beach, and Rosewood building itself are incredible, far beyond the standard of the other hotels within Baha Mar. The restaurants across the properties are also excellent, with plenty of great options. Our main issue was the inconsistency in the level of service. Some teams were outstanding, including the front desk, concierge, and housekeeping, while other areas, particularly the pool staff often appeared disinterested. At times, service can be very slow and you have to proactively gain their attention to put an order in, especially near the pool. Another issue was hearing lifeguards having loud conversations about their frustrations with management while guests were nearby. We moved because it became really annoying to listen to. Overall, we had a good stay and there are certainly a lot of things to love about the hotel. However, given the price point, I think there is room for improvement in delivering a consistently high level of service across the property.

We were genuinely excited to return to Rosewood Baha Mar after an incredible first stay in 2023. We loved our first experience so much that we became real fans of the Rosewood brand and even chose Rosewood Little Dix Bay for our honeymoon. Both experiences were exceptional, so returning to Rosewood Baha Mar for a relaxing weekend getaway felt like a natural choice. Unfortunately, this stay was a completely different experience, and we left extremely disappointed. The biggest issue was the service. The staff were often unfriendly or disinterested, and on multiple occasions, interactions felt outright rude. We repeatedly had food and drinks forgotten or brought incorrectly. These weren’t isolated incidents, but a recurring theme throughout our stay. The issues with our room were equally disappointing. The hair dryer was broken, and despite asking for a replacement several times, one was never brought. The shower functioned, but the handle was broken. The room phone also broken, and the in-room iPad repeatedly stopped working whenever we tried to order in-room dining. To make matters worse, there was a full renovation happening in the room directly above us during our stay. The construction noise was extremely disruptive and impossible to ignore. We have even included a video with our review so prospective guests can hear just how loud it was. I completely understand that no hotel stay is going to be perfect and that occasional mistakes or maintenance issues can happen. What is difficult to understand is the accumulation of so many issues at a property carrying the Rosewood name and commanding this price point. It is the small details, attention to service, and thoughtfulness that are supposed to distinguish a Rosewood experience, and unfortunately, those details were largely missing during this stay. The food was the one consistent bright spot. Every meal we had was excellent, and the quality of the restaurants was truly impressive. What makes this experience particularly sad is that we know what Rosewood Baha Mar can be. We experienced it firsthand in 2023, and it was wonderful. we returned expecting that same level of service and attention to detail, and instead found the experience to be much closer to a three or four star hotel than what we would expect from Rosewood. It was disappointing to see a place that had once felt like such a special escape lose so much of its luster. We genuinely hope this was an isolated experience and that the property returns to the level of service and hospitality that originally made us such fans of the Rosewood brand.