Rosewood Mandarina

evrything was amazing, service, food, activities, rooms, atmoshere, private etccc AMAZING EXPIRIENCE A+++++++++++++++++++

Bottom line, it’s fantastic. We have have stayed at O&0 as well and we love it also, you cannot go wrong with either one. I would first start with management and staff. It’s not worth getting into details but there was a major mistake with our reservation but management went above and beyond to make it right and we couldn’t be happier. Further the staff is fantastically trained. World class service across the board. There are some big differences between the two Mandarina resorts. The biggest is the food. The food is just too high brow and exotic for our taste at o and o. The food at rosewood was amazing and fresh, so to us they have the advantage. Also if you like being able to walk and bike around the resort rosewood is the winner. That being said O and O is the more exotic and drop dead gorgeous part of the resort but the price you pay is major elevation and weird food. We had a room on the beach and it was better than any beach room at o and o. A couple points of corrective criticism 1. We were disappointed to see as we were driving up the mountain to see others doing the turtle release, we would have loved to do it had we known. 2. We booked a beach front table at mi cosina but none were available when we arrived. 3. The spa is lovely and we loved our treatments expect the actually treatment. The massages were underwhelming, when a client puts very strong in their preferences it means hurt me so bad that I have to ask you to lighten up, our therapist where lovely and think they could be trained to be better but the technique was not worth the price. 4. Please put deodorant in the male locker room and make the sauna 50 hotter and the the cold plunge 15 degrees colder, also please put purell in the gym. In Summary, this place rocks and we just got to the four seasons punta mita and it is an absolute dump compared to rosewood mandarina.

Stayed for four nights in October for a couple’s trip. Many thanks to our travel agent and to the excellent Director of Rooms, Marcos Rodrigues, who upgraded us to a poolside one-bedroom suite (Room 202) with a massive terrace overlooking the recreation area. The suite floored us — beautifully finished, thoughtfully laid out, and deeply comfortable. Highlights Exceptionally comfortable loungers by both the pool and beach Excellent crudo and panoramic views at Peñasco, the cliffside bar Dinner at the new Japanese Toppu restaurant at the top of the property was excellent — refined dishes and a really special ambiance Very good breakfast — the mole in particular stood out Service was consistently exceptional: nearly everyone greeted us by name, staff were warm and attentive, and communication through WhatsApp made everything effortless; we only waited a few minutes for a buggy on rare occasions The gift shops near the pool and main restaurant were well curated, with tasteful, high-quality items worth browsing The Rosewood Explorers Club looked fantastic — beautifully designed and clearly well-run, though we didn’t use it this trip Bikes were always available and made it easy to get around Enormous soaking tubs and generous wardrobe/storage space Plush king beds with deeply comfortable mattresses Plenty of TechnoGym equipment in the beautiful gym Air conditioning throughout the property was excellent — strong and reliable, which mattered in the warm October climate Smooth and safe airport transfer arranged directly by the hotel Mandarina Property Notes The larger Mandarina development has far more to offer than the hotel materials initially suggest. Beyond the Rosewood grounds, the property includes polo and equestrian facilities, a golf pro shop, and tennis and pickleball courts, all accessible by a short buggy ride. There are also hiking and mountain biking trails near the One&Only Mandarina, which can be easily reached in about a 15-minute buggy transfer. I visited the spa at the One&Only and joined a taco cooking class at Carrao, both of which were excellent experiences and a highlight of the trip. Rosewood Property Layout Notes The 100s are beachfront villas and suites. The 200s–300s sit on the flatland area near the recreation zone. The 400s have cliffside ocean views (not direct beach access). The 500s–600s are tucked into the mountain area. We loved our Room 202 — extremely well located, peaceful, and private while still close to everything.

Our reservation at Rosewood Mandarina was fully prepaid and made through American Express Travel. We booked a specific room category, but on arrival were given something completely different. When we raised this, local management admitted the images on their own site were inaccurate — but still refused to correct the issue. We opened a dispute through Amex to document it. What happened next was shocking. Instead of resolving the situation properly, the hotel chose to chase our vehicle with our young children inside, in the middle of a remote area, and coerce us to sign documents against our will. This after checking out and the hotel staff helper us normally. But then they received an apparent order from their director of room who demanded his team to stop our car in the middle of the road and escort us back to the hotel to “sign documents”. The behavior of staff and management was intimidating and dangerous. We had no idea what exactly were in those documents in Spanish. They cannot act as kingpins of the jungle and resolve matters this way. This went far beyond poor service. It was an unsafe and deeply disturbing experience that no guest should ever be put through. If you have issues with your stay be careful, they will chase you and will use force to have you signing documents that you are satisfied.

I booked Rosewood Mandarina expecting the service and quality that the Rosewood brand is known for. What I experienced was a complete breakdown in service, management, and basic operations. The communication through WhatsApp was polished, lots of “yes of course” and “we’ll take care of it” but the reality was the opposite. Nothing was actually fixed. The hot tub never had hot water. Management showed no interest in resolving anything. A member of the staff admitted the property had hired many employees from all-inclusive resorts nearby with little track record or proper training. That is exactly what it feels like: a team with no structure, no accountability, and no leadership. But the Mexican staff are great people they are not the ones to blame. The issue is the management. Perhaos because they are so far away from the rosewood leadership they simply don’t care. There’s no publicity that can be made to save their lack of ownership. Four seasons eat this place alive. To add to that, the food and beverage pricing is out of touch with reality. Topu restaurant is average at best, regular sushi for NY omakase prices. In the hotel, a kids’ pasta costs $25 and a basic Pacifico beer is $10. Even staff quietly agreed the pricing is inflated far beyond reasonable levels. The room shampoo will turn your hair like a cave man hair. Hard. This is not a true Rosewood. It’s a property using the name but not living up to the standard. For families or anyone expecting real hospitality, this is a serious disappointment and a waste of money. Rosewood corporate needs to address this property before it damages the brand further.