Hotel Chinzanso Tokyo

An incredible hotel with spacious rooms. Excellent service provided. Very clean room with a mini refrigerator and coffee maker. spacious bathroom with separate bath and shower.

From the moment we checked in, everything was an experience will remember for a very long time. We upgraded to a suite with a garden view on the 11th floor and it was the right choice. We were tired from the long flight, so much of our stay was to rest, and this was the perfect place to do it. Room service was the best we have ever had, from the white glove service to the food, we could not have asked for more. The way the set up the table in our room was a pleasure to watch. For breakfast they brought our own toaster so the bread was indeed fresh. The windows over the garden were a delight and we enjoyed watching the garden during the day and when it was so memorable at night when it was all lit up. We enjoyed watching the fog cover the grounds on a regular schedule. Could see many happy weddings taking place in the banquet building next door as the wedding parties came out for photos. The staff we used (front desk, concierge desk, room service, bell man service and housekeeping) were always helpful, polite, and cheerful. The management obviously trains the staff well and they all take pride in doing thier jobs. We were celebrating our 38th anniversary and were very pleased to find a note given to us when we checked in signed by many of the staff…very nice touch. Thank you to the hotel for a wonderful stay.

We stayed for four nights at this wonderful hotel. First, the hotel itself is beautiful. It is large, but there are plenty of intimate spaces as well. The room was exceptionally comfortable, clean and luxurious. Housekeeping was prompt in the morning the the turn-down service in the evening was a nice touch. The grounds are beautiful (and in fact are mentioned as one of the attractions to see in Tokyo on the TripAdvisor site). Most of all, the staff is courteous, professional, and kind. We had a problem with a duplicate reservation, for which we were charged an additional three nights. The reservations team worked doggedly to resolve this with the booking website so that we were able to get a refund for the extra nights. Highly recommend a stay at the Hotel Chinzanso!

I am so glad that I decided to begin my two-week adventure in Japan at Hotel Chinzanso - Yes, it is a splurge, but a worthwhile one. Traveling solo to visit with my daughter who is an exchange student at nearby Waseda University (12 minute walk), it was an oasis at which to shake off the jet-lag and be pampered a bit before a busy travel schedule. I spent 4 nights at this property, enjoying the beautiful gardens and onsen (I didn't utilize the spa but it looks fantastic). Usually, I give a report card for the hotels I review, but since literally every aspect of this hotel is an A+ I really have no need to itemize. Perfect linens, bathroom (complete luxury), shower pressure/temp, storage, lighting, ambiance, service. The bed is slightly firm but I found all to be like this in Japan and it was the softest of all the hotels I stayed in. I would like to comment on the location as there are mixed opinions here on TripAdvisor. This hotel, while not adjacent to any of the most popular and busiest train stations in Tokyo, is not as far as you think from all that Tokyo has to offer. Granted, it helped to have a daughter who knows the buses and trains inside and out. But it only took me a day to figure out that the 61 bus can connect me to just about anywhere I want to go and it stops right at the hotel. At the end of my trip, I chose a hotel near Nihombashi station so that I could have easier access to the Haneda airport monorail and some of the sights I had planned to see nearby including Asakusa. However, if I were ever to return to Tokyo, I’d just stay at Hotel Chinzanso again instead. Frankly, if you have enough funds to stay here you have enough to just take a car to the airport and back and once in a while get the GoTaxi (Japan Uber) if you don’t want to make the bus to train connections. Gosh I miss this place….

This hotel did not live up to expectations. This was the most expensive hotel of my family’s trip to Japan. We specifically booked this hotel as it’s listed to have a pool and provide a shuttle to the airport. We got dressed for the pool only to be informed that will be an additional $100 for me and my two young daughters! I could not justify that for a two hour dip in the pool. When I asked if there was a shuttle to the airport they said no and suggested I take a taxi or train. The staff here was rude and was the only place in Japan we didn’t feel welcomed. Sad that this hotel ruined our last day in Japan. Yes the garden was nice but be aware that you are not getting what you pay for here.