The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

We come to this hotel on our birthdays and our list trip was fantastic. We didn’t have the best time in November and almost didn’t come back. We got one of the refreshed rooms, everything was comfortable and relaxing. We enjoyed our evening down by a fire place and ate at the pub. I’m relieved to say last fall’s trip must have been a one-off.

Upon check-in the credit card information which was on file when booked did not work. Got to room and everything seemed very dusty, all the bottles were empty in shower (shampoo, conditioner and body wash). Called front desk, took 40mins for replacement. Overall not the best experience for the price you pay. 6/10

As a frequent guest I am wondering what steps,if any, have been taken to address the recent outbreak of Hepatitis A in the hotel restaurant that infected a number of guests?

We had a lovely 2 bed room. Our dog was welcomed (though we were pointedly asked more than once whether our dog was being looked after when we walked by the front desk. (This is the first time, in visits to many hotels, that we were treated like this. The dog was quiet and well-behaved. It was the same person each time who asked us.) The food at Braxton's was always delicious and creative. We had tea on our second day and were delighted by the treats. The indoor pool was fun, and sitting in front of a big fire together was very relaxing. He took at ghost story tour....wish it had been told with a bit more passion.

When we arrived to check in, we were told our room was cleaned but had to be “verified” and that this would only take a few minutes. So they took my phone number and promised to call as soon as it was ready. I told them we had a lunch meetup to attend in 20 minutes and they said “no problem”. We waited 20 minutes and had to leave and, while at lunch 1.5 hours later, they finally called us. I am a lifetime Gold Elite with Marriott but was not welcomed as one when we can back to check in. I was also ignored twice while 2-3 front desk staff catered to one other guest. I finally was acknowledged, provided my name and was promptly ignored again while the front desk person stopped to help the same guest again. I was given a code for the “advanced Internet” (which I am supposed to get for free with my status) but our multiple attempts to find a way to sue the code failed. Not a warm or even appropriate welcome and nothing but a smile and an “I’m sorry” from the desk clerk (who also spoke so quietly that I could not most of what she said to me). Horrible and chaotic welcome and zero recognition of a loyal customer