The Taj Mahal Hotel, New Delhi

The Hotel is undoubtedly Majestic and Awe Inspiring. But the Indian food, more so South Indian food requires more authenticity. On the 21st July afternoon, when I checked in, I was recieved by Ms Subrna Piya, Guest Relations Manager. Wonderful Hospitality with sheer care and attention. Admirable she is. I had the occassion to meet her the next two days as well and she was so courteous and caring. A wonderful Guest Relations Manager who makes the guest feel special and totally at ease. Hearty Congrats to Taj for having people like her. About the room, I was given 808 and it is just too good, but with a rider that at times the sliding bathrooms doors require more effort to pully out to close them. I have a major complaint as regards the Laundry section. I am a Designated Senior Advocate. As such the Court robes we wear are different, special and costly material. On 21st July evening, I called up the laundry service and requested to have my Court Robes - Gown to get STEAM IRONED. They were not sure if they have the STEAM IRONING Facility or not. The gown is a long flowing black robe of high quality cloth. It cannot be subject to regular Ironing. It has to be STEAM IRONED. Later one gentleman came from the laundry and told me that the room has a steam iron box and a stand and I can do the steam ironing myself. I then had to explain to him that STEAM IRONING at Laundry workshop is different compared to Steam Ironing with the Steam Iron box in the room. Later one gentleman came to collect the Gown. I again explained to him about STEAM IRONING. I felt zapped that Taj did not have awareness of STEAM IRONING. That gentleman told he will get it down and asked me by what time I need. I told him I need it by 9 pm. Even at 10 pm as I did not get the gown, I called the laundry service and they told that they are sending the dress soon. I then got the Gown, and it was Ironed with the regular iron and new folds and creases came up and lots of dust particles were there on the entire gown. I showed it to that gentleman and he took it back and after half an hour he came saying it is all clean and he had a lint roller in his hand. I felt devastated that such a fine, valuable, costly and - valuable as it is my professional dress, got spoilt in that manner. Because of the new unwanton creases that came up on it, which have come up due to the use of Regular heavy steel iron, the coat is not usable as it has lost its sheen and with the unwanton folds / creases, it looks awkward and not presentable. I swallowed it and had to wear it the next day for a hearing at the Supreme Court. I have been giving the Senior Advocate Robes regularly to dry cleaners for Steam Ironing over the past many many years and no point of time I experienced this. Well, it is my bad time. Thats all I can say. But it is shocking that the MAGNIFICIENT TAJ of DELHI does not have a STEAM IRONING FACILITY. Please do something about it. thanks and regards

Clean and comfortable premium room. Impeccable service. We had a great welcome and the staff was really polite every time we interacted with them. The breakfast is good and the lounge is a great way to relax with high tea midday. The pool was clean. Overall a great stay.

Appearance was prettiest and the pillows were also fluffy . It’s interior are designes in royal touch . The staff is highly professional and attentive . The food quality and presentation are top-notch. It is convinent to explore nearby places. The hotel is a blend of classic charm and modern elegance.

Hi, we recently held an event at the Hotel, at Mansingh 1. the food and service were excellent and the staff was very supportive and worked with us like a partner and were also able to help us with last minute changes. Special thanks to Harshit, Vikas, Vinod, Suryansh and team

This was my second time staying at the Taj Mahal Hotel, and once again, it was a fantastic experience. The warmth, hospitality, and attention to detail never fail to impress. I would like to make a special mention of a few outstanding individuals who made my stay truly memorable: Laxmi, the leader of the Club Lounge, is doing a phenomenal job. His professionalism and dedication ensure that every guest feels cared for. He leads his team with grace and ensures all needs are met with efficiency and a warm smile. The person who truly touched my heart was Aashish Sehgal from the lounge. He is full of joy and clearly passionate about his work. I remember him from my last visit, and it was wonderful to see that his enthusiasm hasn’t changed. His service is commendable – always welcoming, always smiling, and he goes the extra mile to make sure I feel at home, especially when enjoying my evening whiskey. It’s rare to find such genuine hospitality. Wishing both Laxmi and Aashish all the best in their careers – they are truly hoteliers in every sense of the word.