The Taj Mahal Hotel, New Delhi

My family and I recently stayed at Taj Mahal, New Delhi and had an incredible stay. The property is conveniently located and easy to access tourist spots and other places. From check-in to check-out, everything was smooth and swift. The property is beautiful, the rooms are spacious and comfortable, the amenities and the hospitality is wonderful. It is one of the best addresses to stay in New Delhi.

Amazing hospitality by people of taj and great service from check in to check out everything was perfect thanks you everyone special thanks to Mr laxmi mr mathur chef ashi chef Shanky thank you special times

Hello, I would like to share my experience regarding the communication process. Whenever I call for HR-related inquiries, the reception staff answers politely and transfers the call to the HR department, but unfortunately the HR team does not pick up the call. This situation has happened around 3–4 times already. Because of this, it becomes difficult to get important information and updates on time. I request the management to kindly improve the response and communication system so that candidates and callers can receive proper assistance without repeated follow-ups. Thank you.

Absolutely amazing Feel. Came here to celebrate my Wife’s birthday and they treated us like MAHARAJA’s. We’ve been to many luxury properties across the globe but this One of the best stays my family had experienced. Firstly they upgraded our room to 3 levels up to TAJ CLUB. The check in experience was soo smooth and easy. The staff were so very co-operative. The room was massive with so many amenities- they provided us fresh fruits, an array of desserts , chocolates and some crayons and playbook for my kids. Not to forget a special bouquet for my spouse as well. Everything was smooth and easy. The staff was so good, soft spoken and always ready for any type of service for us.

I am extremely disappointed with my recent stay at Taj Mahal Palace New Delhi. While the property has a strong reputation, the actual experience was far from satisfactory. The biggest issue was the dirty water coming from the bathroom taps and shower. We immediately informed the hotel staff, and despite spending nearly 2 hours trying to fix the problem, they were still unable to resolve it properly. This delay completely ruined our plans for the day, as we were stuck waiting in the room for the issue to be addressed. In the end, the problem still remained unresolved, and we were forced to leave the hotel without even being able to take a bath. On top of that, the service at Machan restaurant was extremely slow. Even basic requests took an unreasonable amount of time, making the dining experience equally frustrating and disappointing. For a luxury hotel that charges premium prices, I expected much better maintenance, professionalism, and faster service recovery. Unfortunately, this stay did not live up to the standards associated with the Taj brand. Room No.: 530