The Taj Mahal Hotel, New Delhi

Had a lovely experience just in room dining food could have been better Machaan is very good restaurant search for sanjay and he will guide u and host amazingly

Most 5* luxury hotels offer a reasonable level of service and good hospitality. ...but when things started to go really wrong on my holiday, Taj Mahal, Delhi went above and beyond to show why they are the 5* I will return to! This was an last minute booking and to be fair, we had the usual high expectations from a 5* hotel in Delhi. The stay was generally good with great food at Varq and Machan - I must say that Varun and Ravinder at Machan made the meal memorable for the family and the kids - with dishes not typically on the menu but also the care and hospitality - the kids enjoyed the little gifts kindly provided by Ravinder - thank you for this!! The manager at Varq (I can't quite remember his name) was most helpful in organising our special meal at Varq with recommendations of certain signature dishes, catering to our dietary requirements. He asked if we had tried the other venues and we mentioned about our desire to have high tea but the hesitation due to specific dietary requirements, which with desserts can be difficult. He not only reassured us that this was possible, he asked us to leave arrangements to him - He didn't have to do this - and could have easily pointed us in the right direction, but he took it upon himself to write down all the requirements and, next day, bang on 1pm, deserts and afternoon tea were arranged! Finally, a big thank-you to Shraddha at concierge. She went above and beyond when things went very wrong! Not only did she made a visit to the Presidential Palace (Rashtrapati Bhavan) possible on my penultimate day, when the website showed it was all sold out, but she helped recover my phone. We had taken an Uber out to Khan Market and on returning to the hotel, I accidentally left my phone in the car. As soon as I walked into the hotel, I realised the silly mistake I had made, and running out I was frustrated to see the Uber leaving the hotel complex. My phone had my boarding passes, mobile banking apps, important work documents and I was definite the phone was gone! With other people using the Uber taxi, I was adamant the phone is a goner! When I mentioned to Shraddha, she got the head of Security (Digvijay) onto the case and immediately tracked CCTV to get the registration plate, they got Delhi police involved (which can otherwise be a long and an arduous task). They tried to reassure me and advised me to keep my dinner plans as they will update me on any news they receive. Whilst having dinner at Machan, around 9.30pm, she came over to give me the brilliant news that my phone was back with them at the hotel. This hotel entertains and welcomes Presidents, VVIP's, ministers, and then 'the average family/couple/individual'. They definitely made us feel welcome, were extremely hospitable and went above and beyond to make us feel like a VIP!

Living up to its reputation of top class hospitality and quality, The Taj Mahal Hotel in Delhi is worthy of it all. Right from checkin to the rooms the experience is wonderful. The food at the restaurants are of good quality and the service remains impeccable. While all hotel staff, at all departments were very kind and courteous, few names immediately come to mind. Yashishwini at the frontdesk was always smiling and welcoming to the guests. Laxmi at the executive lounge was always helpful and caring. Chef Keshav and team were great with the food and services. Some areas for improvement - the Air Condition throughout the hotel seemed less specially in the restaurants and the executive lounge, it definitely needs an upgrade. Ideally the swimming pool should be temperature controlled throughout the year. For the breakfast - the cornflakes seemed of very basic / standard quality, a much better quality (premium / imported) is expected from a reputed hotel. Quality of bakery specifically the chocolate cake and pastries seemed poor, better quality ingredients and cocoa are expected. Overall a must visit and stay in Delhi.

I stayed at this hotel for a month, and the hospitality was exceptional. The staff was warm, attentive, and went above and beyond to make me feel at home, often anticipating my needs before I even asked. Their kindness and professionalism turned my long stay into a truly memorable experience. I would like to express my sincere thanks to Jaya, Usha, Anand, Mohammed, Sandip, Rishi, and Tyagi for their outstanding housekeeping service on the first floor. Their dedication and attention to detail made my stay incredibly comfortable.

Visiting the magnificent hotel is truly a memorable experience .Polite Staffs,delicious food ,clean and beautiful rooms.The ambiance and location makes this hotel an ideal choice. Overall, it is an experience that will stay with me forever.