If you are an individual with any mobility challenges or traveling with someone with mobility issues, do not stay here. The lower level hallway ramp is too steep. All bathroom doorknobs and door swings don't meet ADA compliance. There aren't wheelchair accessible parking spots in proximity to the primary entrance, and the staff are unaware of where the accessible facilities (bathrooms, elevator, entrances, etc) are located.

The location of the Omni Mt. Washington Resort in Bretton Woods, NH is magnificently beautiful. The hotel stands like an island surrounded on all sides by the White Mountains, with the highest peak (Mt. Washington directly behind the resort. The location alone makes it worth the stay. There are many more pluses to this resort. Multiple restaurants serve a delicious variety of food, and the wait staff is incomparable. Actually, all the staff is amazing. The best, most friendly service we have ever experienced. The rooms are beautiful and every room has view of the mountains and forest. There are also stables, two golf courses, and even an oversized outdoor chess set. There are multiple outdoor areas with chairs for guests, including several firepits. The huge porches are also filled with lovely seating areas. Of course, the history of the hotel definitely adds to the whole experience. Make sure you take the time to visit the rooms named after several presidents, as well as the gold room which has an important place in world history. There are several fun bars, including The Cave which was once a speak easy. Sooo much to enjoy!

Upon check-in we were charged for our stay, that we’d actually already paid for via our travel company. We informed the check-in desk of this, but they proceeded to take payment anyway and said they’d put it on hold and request the payment from the travel company. No real apology for the confusion, and the overall check in experience was poor because of this. In the meantime I emailed the travel company who have told me the payment hold should be removed, or we’ll be refunded. Yet to receive a refund, although the payment has been taken from our account. We couldn’t get a dining reservation until 8pm, which I thought was quite inconvenient. We ended up at the train station style restaurant further down the road. My husband ordered fish and chips, and said it was the worst fish and chips he’d ever had. I ordered a burger and asked for no onions and it arrived with onions. It had to be remade and then arrived as my husband finished his meal. So not the best dining experience at all. The hotel itself is really beautiful, as are the rooms. But if you look closely lots of the carpets are worn, chunks missing out of wooden skirting, and dirty grout in the bathrooms. Not really what I’d expect for a $500/600 a night hotel. We stayed here as part of a New England road trip. This being our most expensive hotel vs the Hilton’s and Best Westerns we were also staying at. And this one proved to be our least favourite overall.

We spent a long weekend at the Mt. Washington Hotel to celebrate our anniversary and my husband's birthday. From the moment we arrived, with were treated with exceptional service from the front desk. We were able to check into our room early, played a round of golf and returned to our room to find a lovely note, champagne and a decadent dessert. Dinner at 1902 Restaurant was great as was dinner at Stickney's. I would give a higher rating to Stickney's for the food, service and overall atmosphere. This is our third stay at Mt. Washington Hotel and cannot wait to return. We highly recommend a stay at the Mt. Washington Hotel.

This is our “happy place”. We’ve been guests here three times over the years. Just walking into the lobby gives us the feeling our stay will be a treat. Service is exceptional. The history of this grand old lady is deep. The porch is phenomenal (6 times around will give you a mile walk) and lastly the Mountain .it’s magnificence is unforgettable. A trip up the Cog Railway is a must. As a bonus, enjoy the beauty of Franconia Notch State Park