Fairmont New Orleans

Walking through your lobby breath taking ! I met Marshall and Justin and Ernie and they were very welcoming ! Thank you Ernie for the recommendation on breakfast!

I travel for a living and have top tier status in all of the major hotel chains since I spend about 16 nights a month in hotels. This past weekend I recently stayed here for the first time, with my wife, for her birthday trip to NOLA. The positives… It’s a great location, very convenient for getting to the usual tourist places. The lobby is beautiful and they did upgrade us to a suite. The room was nice and clean, quiet, comfortable, and housekeeping was responsive when we asked for more towels. The staff at the Teddy Cafe provided great service and were very friendly. Now the negatives, and there are quite a few more than expected for a hotel of this level. First thing is that I had a small package sent to arrive the day before we did, and they charged me a $5 handling fee which is absurd (I don’t care about the money, it’s the principle). And they wouldn’t bring it to me or hold it at the desk, they made me come to the 2nd floor built-in UPS store to pick it up where they told me they would charge me the handing fee after the fact. If you’re going to charge me a handling fee at least deliver it to my room. Also the front desk staff gave me grief about having a pizza delivered one evening during our stay. They didn’t make sense so I’m not sure what they were trying to convey but they seemed miffed that we were getting food delivery to the front desk after hours. As far as the room goes, the bathroom was tiny and so small that 2 people couldn’t fit in it at once. It was very nice but just too small. Would have rather had less space in the bedroom so that the bathroom was more useable. Also the house keeping was only every other day, and again, with two people, the miniscule trash cans filled up fast. Some of the mini-bar items were literally 4x the cost of what one could find outside the hotel and the daily F&B credit cant be used for mini-bar items. The credits also cant be used at the Italian restaurant in the lobby, or for room service. And they don’t accumulate, they must be spent per day. The north end of the lobby smelled like sewage most of the time and the lobby itself needs more seating for those waiting on their ride or valet. I appreciate having an automatic concierge service but sometimes they would take hours to respond to e-mails. Since it was my wife’s birthday they also promised a bottle of champagne in the room but yet it never arrived. I didn’t expect it, but don’t promise and something and then not deliver. The food in Fountain Lounge downstairs was bland, the portions were tiny, and incredibly overpriced. The gift shop / concession store did not have enough food/drink selection in the lobby and was also not open 24 hours. So one couldn’t get a snack at any time unlike most Hilton properties. The website says brunch is available until 1pm but we were told otherwise by the host which was disappointing. Overall if I had paid full price for this hotel I would have been very upset at what I had gotten in return, but fortunately this was a points and free night redemption. Since it was free yes I would stay there again, but I would not pay full price to stay at this hotel when there are others that are almost as good for a lot less. Also, just FYI, the Roosevelt Hotel Bar on ground level next door to the hotel isn't associated with the hotel despite signage depicting otherwise.

Absolutely stunning hotel rooms and beautiful and spotless great coffee machine which the pods were replaced every day love all the special little details, the staff were so friendly couldn’t fault this hotel would definitely recommend and I’d definitely be happy to stay there again

Had an amazing stay at the Roosevelt New Orleans Waldorf Astoria Hotel. The hotel is beautiful, elegant, and full of historic charm while still feeling modern and comfortable. The staff was welcoming and attentive from check-in to check-out, and the rooms were spotless, spacious, and very relaxing. The location was perfect — close to everything in the French Quarter but still peaceful at night. The lobby and décor were stunning, especially the lighting and atmosphere. Definitely one of the best hotel experiences in New Orleans, and I would absolutely stay here again!

This was the best luxury property hotel that I have stayed at in years! The staff makes you feel right at home, I couldn’t have felt more welcome and comfortable during my stay. The staff truly goes above and beyond to show their compassion and hospitality to every guest! Plus, it’s a GORGEOUS property! I will stay at The Roosevelt every time I visit New Orleans now. Feels like my home away from home!!