Fairmont New Orleans

We were told on arrival by our bellman that our room would get serviced twice a day. We stayed 4 nights. First night. Zero service. Second day we were gone most of the day came back for a nap and nothing at 2:30 pm. Saw them in hall and told them come back at 4 we wanted to nap. We went to pool at 4-6 to give time for housekeeping. Came back and both services were combined in one. Now we did speak with management about the lack of housekeeping and they apologized and credited us $50 but does that fix the problem? Nope. Next day we were in and out all day and by 4 pm we called down again so they came and did both services at once and we voiced our concern over A) why does it take all day to get first visit? And B) did we learn anything from day before? We told them at this time specifically what time would be best to come on our last day. All was good. But then when we went out for dinner and came back to our first and only second service of our stay, they must’ve thought my husband ditched me after 3 days because no slippers set out for me. No chocolates set out for me. Two glasses of Coke left on table. And our robes which were strewn on the beach from showering earlier were untouched. It was all a compete fiasco. None of them spoke English. Was impossible to communicate with. I believe it should be conveyed to the guest at check in about two services a day and at about what time they will be done. Having to wait until 4 pm to get a room cleaned is bad. They do better than that at the Motel 6. All ya can do is laugh! But there are some serious communication problems between hotel management and housekeepers. On a better note, absolutely everything else was top notch. However we did laugh when room service wanted $300 for a $18 bottle of rum which we purchased at Walgreens on our own.

Lovely hotel, well located, wonderful staff. Great breakfast, loved the bar. Everything about this hotel was great!

We stayed for 6 nights, having travelled from the UK. We booked a room at a very reasonable price which included a separate living room area, making the whole apartment huge! Excellent service throughout the hotel and its facilities. We particularly loved the pool area, no doubt one of the best in NO. Centrally located, easily walkable to SuperDrome, French Quarter, market, and one block from Bourbon Street! Would not stay at any other hotel other than this one if we are lucky enough to return. 5 stars

Fantastic staff and beautiful room. A great place to serve as the base for our New Orleans experience!

We had a fantastic experience at the Roosevelt - the historic building is a must-see inside and out! The Sazerac Bar has a cool art-deco vibe and of course, the Sazeracs are the best anywhere! Great service and sophistication!