Fairmont New Orleans

Just returned from my third stay at The Roosevelt since July, 2025. I am seeing nerve specialist in New Orleans and since my first stay there In early July, it will always be my go to hotel in New Orleans. From the minute you get out of your car at entrance, you are treated like a VIP (which I am not) by the doorman, then by the front desk staff (most recently Bethany and Kent). I ate in the Fountain Lounge both days for breakfast and my server, Garyelle, was excellent! My suite was wonderful, very clean and comfortable! I have booked another 4 day stay mid January, 2026 as I will be recovering from outpaitent surgery there a few days so am sure will be well cared for and comfortable.

Walking into the Roosevelt hotel is like walking into a James Bond movie. Very glamorous. Huge Chandeliers adorn the long hallway , 5 star? Definitely!

Bellman Stephen is the best! He delivered my bags to my room and asked me if I would like an orientation of my suite? I said yes, and he walked me through every room feature, where everything in the suite was located, and what I needed, housekeeping, room service, etc. This is simply done nowhere else in New Orleans. Throughout my stay front desk checked in with me via text to see how my stay was going and if I needed anything. It was such a great way to communicate with the hotel!

Old and shaggy hotel with terrible front desk service, loud outdoor noise until midnight that made sleep impossible, room keys that failed multiple times over multiple days, and extraneous food & beverage billing for things never ordered. I’ve stayed in this hotel multiple times over the years and it used to be wonderful, a real jewel. It was just an awful experience all around this past October (2025). And the front desk and managers tried to be pleasant, but they were obviously not happy about things at the hotel either! And then we got a mysterious separate $14.40 charge to our credit card for food & beverage after the fact! And we never ate at the hotel, we do not drink alcohol, and the hotel said they couldn’t find the charge, but that someone from “finance” would have to look into it and call us. That’s never going to happen…. My advice, book a decent, quiet, clean, more modern room at a different NOLA hotel. The Roosevelt Waldorf Astoria has become an awful experience. Such a shame…

We enjoyed the hotel - very large room, excellent service - although it was a bit pricey. Only 2 blocks walk to the active French Quarter (Bourbon St.) but we spent most of our time in more interesting areas of the Quarter, still easily walkable.