Hotel de la Poste – French Quarter, A Renaissance Hotel

I enjoyed my recent short stay at hotel de La Poste in New Orleans. Once you enter off the busy street into the small courtyard, it becomes very quiet and almost like an oasis in the middle of the city.There was freshwater available throughout the property and the bar restaurant area was very good. Parking is available. My room was very comfortable and it wonderful to find a small surprise in the room that included fresh cookies and other treats. I’d like to return again in the future.

We stayed here in September and, while the property itself is beautiful and our eventual suite was spacious and comfortable, the overall experience was much more frustrating than expected. We arrived by Amtrak around 9 PM with a confirmed reservation and were told upon arrival that because we had not checked in by 4 PM, our room was not guaranteed. We then spent a substantial portion of the following day dealing with the room situation before finally being settled into the suite. Once we were settled, we really enjoyed the accommodations, including the balcony and separate living space. The French Quarter location is also excellent. Unfortunately, the billing after checkout created another significant problem. I had documentation showing that the destination fee had already been included in my Booking.com reservation, yet the hotel charged the fee again. The charges were eventually corrected and refunded, but additional confusing charges and reversals required considerable follow-up. The property has a lot of potential and the suite itself was lovely, but the check-in experience, communication, and billing issues took away from what should have been a relaxing stay.

The location was perfect—just one block from Bourbon Street, close to the French Quarter, and conveniently located near transportation. The atmosphere was great: not overly busy, but still had that enjoyable vacation feel. Our room was very spacious and comfortable, especially for a two-queen-bed room. I also thought the hotel offered good value, and I really enjoyed the hotel and its amenities overall. Unfortunately, the housekeeping service was a major disappointment. Personal belongings were thrown away by housekeeping, which was extremely frustrating and upsetting. Housekeeping service overall could have been much better, and I expected greater care and attention to guests’ personal belongings. I brought the issue to management’s attention and was initially told by the manager that I would be compensated for my entire stay due to the experience. However, I ultimately received a refund for only half of my stay. This was disappointing, especially given what had been communicated to me directly by management. Overall, I really liked the hotel, its location, spacious rooms, and amenities. However, the housekeeping incident and the way the situation was ultimately handled significantly impacted my experience. I hope management takes these concerns seriously and works to improve both housekeeping standards and how guest concerns are resolved.

Let the buyer beware; it's a beautiful property in a great location. But our experience was shockingly poor. It wasn't just one thing, an oversight or a single mistake. We were treated dismissively throughout. The room wasn't ready on time. It wasn't cleaned - or even touched - one day, despite our repeated requests. The red stain on the carpet (blood, vomit, ink?) was unappealing. And, to add insult to injury, we were promised a small daily credit for the bar or restaurant, only to find it can't be used on check out day. And the fees, taxes, parking, taxes on fees and parking etc, will easily total near half of your room charge. As I said, let the buyer beware.

What a disappointment. The property is actually pretty nice, and is in a great location – located withing the French Quarter zone, it’s very walkable and aesthetically charming. Where this hotel let us down was the attitude of the front desk staff and the overall service. When we arrived, the person who checked us in acted like she was bothered by our presence, and almost had an attitude of “why are you here?” 1) No greeting for being a Marriott Bonvoy Platinum [for life member], 2) no explanation of property or offering any further information, 3) downright rude when asked any questions almost as if to intimidate us to stop asking questions. The checkout staff at the front desk was equally rude the next day. I will note the little “at your service [or whatever they called it at this property] button the phone connected to no one I ended up having to press zero to be able to speak to the operator to ask a simple question. It’s unfortunate because this could be a very nice place to stay, but the staff really ruined the experience. I would never stay here again. You can see from the photos that we had a pretty nice room, and the property is cute – but it is really too bad about the attitude of the employees.