NOPSI Hotel New Orleans

Tl;Dr: Double-billing fiasco and no accountability. I stayed at NOPSI for business in January. My personal credit card and our corporate card were both changed for the entire amount of the stay. Since then, every person who can make this right is no longer working for the hotel. What is going on with the management turnover at this place? Finance Director said she would fix the issue on March 19. One week later, she's no longer working for NOPSI. General Manager said he would fix the issue on April 2. No word from him for two weeks. I find out he no longer works for NOPSI. Someone with the title of Task Force Manager says she will address the issue on April 15. Crickets for two more weeks. Who is in charge over there and why can't they fix a double-billing issue from months ago? I have sent all pertinent information and documentation to three different people in management who have promised to fix the issue and then ghost me.

We travel to New Orleans regularly and we love this hotel. It is always beautiful, extremely well-kept and so convenient. What really makes this hotel for us is the staff. Sean and the staff there know how to run a hotel and make guests feel welcome. The bellman Richard is excellent and so friendly. We have stayed at many hotels in New Orleans and this one is our favorite!

Hotel was excellent. Rooms are beautiful. Great staff. Bartenders make excellent cocktails. King Richard the Bell Captain was especially helpful and has a really great personality. The pool deck was very enjoyable as well. Convenient location. We will certainly be back.

Good location, nice sized rooms and bathroom but be prepared….the front desk staff, the morning coffee bar staff….they did not get any kind of hospitality training. I travel often and I never am made to feel like my questions or requests are a burden to the front desk staff. Until here.

The NOPSI is beautiful, rooms were great and the service by the staff was excellent. We were especially impressed with the service and friendly interaction with Dex at the front desk and Richard, the Bell Captain. The only issue we had was the lack of a free coffee station in the lobby for guests. New Orleans is known for great coffee and to stay somewhere as nice as the NOPSI and have to pay for and be waited on to get coffee seemed a bit ridiculous.