NOPSI Hotel New Orleans

Was very nice, and Richard always had a smile & warm greeting when he gave me my car! Restaurant had a very simple menu, and absolutely delicious! Room was very spacious, bed very comfortable. Very generous bathroom & shower!! Was a very nice trip & accommodations.

This was my first ever experience in New Orleans and I could say that it was one of the best. Staying at the NOPSI was one of the highlights because everything was literally perfect. From the friendliness of the staff to the perfection of the rooms. What made our stay even more unique was Mr. Sean who works in the front who gave superb and I mean superb service. He was so nice that he gave us a list to do around the city and just made us overall feel super welcome! If you come to NOPSI hotel ask for this man, he will make your experience amazing!

Beautiful hotel with a great lobby bar when you walk through the door! The rooms are spacious and very clean. Fluffy bathrobes which I think is a plus! The staff was very nice! They greet you with delicious macaroons. Easy walk from the French Quarter. I visit NOLA often from Jackson , MS and would definitely stay at this great hotel again!

Wow, what a disappointment. Five star rated? Where are they hiding the 5 star part. The ONLY staff that smiled and was friendly were those in the Valet position. Travel frequently, have never been exposed to such a conceited, unfriendly staff. Desk/bar/restaurant folk all seemed to be mad about something. Inexcusable treatment to paying customers. However, in all honesty, the rooms were clean. They were also dark, gloomy with no charm at all. Our view of the parking lot was not good. The front desk refused to move us to a higher floor. So many nice hotels in NOLA. My advice is to skip this mess of a hotel.

Tl;Dr: Double-billing fiasco and no accountability. I stayed at NOPSI for business in January. My personal credit card and our corporate card were both changed for the entire amount of the stay. Since then, every person who can make this right is no longer working for the hotel. What is going on with the management turnover at this place? Finance Director said she would fix the issue on March 19. One week later, she's no longer working for NOPSI. General Manager said he would fix the issue on April 2. No word from him for two weeks. I find out he no longer works for NOPSI. Someone with the title of Task Force Manager says she will address the issue on April 15. Crickets for two more weeks. Who is in charge over there and why can't they fix a double-billing issue from months ago? I have sent all pertinent information and documentation to three different people in management who have promised to fix the issue and then ghost me.