Omni Royal Orleans

Extremely Disappointed I booked this hotel through American Express Travel under “Hotel Collection”. The only good thing about this hotel is the location. The place is awful! The hotel’s lack of respect for Amex customers and just customers in general! I was upgraded to a bigger and “nicer” room! Furniture and furnishings are very worn and in need of repair. The carpet really needs complete replacement, and the furniture reflects heavy use, wear, and age. Upon my arrival the room did not look clean, jellybean candy was on the floor. And despite me complaining several times it stayed on the floor throughout my entire stay. Inadequate air conditioning works so loudly there is no way to sleep having it on. Week prior to my arrival I’ve requested daily housekeeping service – not a single day the room was cleaned until very late afternoon/early evening, after being out all day and me reminding them through the text message! There is a general lack of attention to details. Coffee or paper coffee cups were never replenished. Room service overcharged on each single item for $2-$5! Not a single item price matched their menu to the receipt charged! Left the hotel without being able to shower because THEIR boiler broke. We were not even informed! Unacceptable and disrespectful. I am truly very surprised Amex has this hotel under “Hotel Collection”. There were 2 main reasons I booked it – Amex Hotel Collection and location!

When making a request the answer came first "Yes" then what is you request. I have been staying at this hotel for over 15 years the never disappoint and I always look forward to my next visit. Julie Yates is the prime reason and all of the employees love her. that say's a lot!

No hot water for majority of our stay. Hotel acted like it was no big deal. We were not informed of this upon arrival. Had we been informed we may have opted to stay elsewhere. The hot water was not restored until after 11:30 PM. The room was nice and they had complimentary mimosas and donuts for Mother’s Day, which was nice. Overall, the staff was very nice.

The beds were very comfortable, our balcony view was great. The location was perfect and we felt safe. The room was clean and smelled great. It is right next to our favorite restaurants Royal House. Short walk to Frenchmen street too! 10/10 would recommend and would stay here again for sure.

From the front door man to the hotel manager, everyone and I mean everyone is very professional and courteous! Paige at the front desk is a Ray of sunshine and helped me to extend my stay due to a late night flight. Kia and the manager rescued me when they helped me find a charger for my laptop. Such great folks not to mention a great restaurant and rooftop pool. I will always return! I have stayed here several times and I will always return.