Omni Royal Orleans

I have stayed at Omni Royal Orleans for many years as part of my work travel, which makes this recent experience especially disappointing. Unfortunately, this stay fell well below the standard I had come to expect. The arrival experience was unwelcoming, and we were not informed about amenities associated with our membership. The pool was under construction and the spa was closed, with little communication about alternatives. The valet pricing was difficult to read and significantly higher than my previous visit, which was an unwelcome surprise. Our room had a nice view, but the layout was awkward, the furniture was worn, and the chest of drawers was unusable. The room was freezing cold, the heating issue was never resolved, and hot water was shut off without warning. As a result, we were unable to sleep comfortably. The renovations felt piecemeal and unattractive, and the overall atmosphere seemed strained. After many years of loyalty to this property, this stay has unfortunately caused me to reconsider returning.

Front desk receptionist on 2/15 was friendly whatsoever. We were greeted with disdain, like we weren’t welcome. We also weren’t given our appropriate benefits as an Omni member, nor were we given the correct room we paid for. We were given a smaller room, not as advertised. Although the location in the FQ is ideal, the greet staff would keep us away from here.

I stayed here during peak Mardi Gras, and overall I had a really good experience. The location was amazing for everything going on, and the staff was consistently friendly and welcoming, especially the bartender and the doorman, who both stood out and really made us feel taken care of during such a busy time. That said, there were a couple small issues. I did feel a bit like “just another tourist” at times, which I understand given how hectic Mardi Gras can be, but a little more personalized warmth would have gone a long way. We also had a few issues with the shower during our stay, which was a bit inconvenient. Still, considering it was peak Mardi Gras and the hotel was clearly operating at full capacity, I thought they handled the crowds well. I’d absolutely consider staying again.

not a great experience. Restaurant was great, jazz club was nice but service was terrible. Got several charges reflecting on my card. I called to clarify for three consecutive days, whoever takes my call can’t even explain what’s going on with my bills. He keeps taking down my number each time saying a manager will call. I have to work things through AMEX for several hours because when Amex reaches out to them, they answer and confused us the more. Terrible!

Pros: This hotel is right in the French Quarter so if that is the experience you are looking for you are in luck. Also, the staff was amenable and helpful. Cons: This is an older hotel that has recently gone thru/is going thru some updating and renovations. Some of these are working better than others. The bathrooms were a real sticking point. The bathroom door was very difficult to jeep closed and did not lock. The sink was a bowl sink with no counter (where do you even set a tooth brush?), and the shower had (at best) luke-warm water, even though the sink had boiling hot water in two seconds. In addition, while the room has a thermostat with controls, they did nothing. We were in town on a rare weekend of rather cold temps (down into the 40's at night) and the HVAC was still spitting out air conditioning. When we asked the front desk about it they said the HVAC was controlled by "the engineer from his room". Seriously, why bother having thermostats? It was practically freezing in the room during the last night of our stay. For $250+ a night I would expect better. Won't recommend and wouldn't stay here again.