Omni Royal Orleans

If I could rate this hotel less than ZERO, I would! This hotel was an absolute joke! We were a party of 4, 2 adults and 2 children thinking we booked a suite with a pull out couch and the room couldn’t accommodate our children. When we tried to change our room they stated they couldn’t change us because other parties booked certain rooms for that Sunday, it was only Wednesday and they prioritized other guests above us. They suggested giving my children cots, as if we weren’t spending thousands of dollars on our stay. To top that off, my husband and left our children in the room to look at the hotel and they had actually assigned another party to our same room and these people entered our room while our children were alone creating a huge panic and safety issue. My eldest is a teenager but no one expects other people to enter their room. When we went back to the front desk to discuss the issue with the manager the person that made the error was unapologetic, she had an attitude and the manager did not do anything to resolve the issue. We immediately booked another room at another hotel and left this hotel. This hotel also smells of mold, the carpets are disgusting in the rooms, the walls look like they have active leaks it’s dated. We will never stay at any of your facilities ever again due to this experience and poor training of staff!

My experience was quite unpleasant. I was assigned a room on the same floor as the conference I was attending, and there was construction happening on the roof right outside my window. This left me without any privacy and unable to take a nap. Additionally, I requested my packages multiple times through text and phone calls, but I eventually had to walk down to the office to inquire about them. I found out that they hadn't been delivered and would need to be reordered.

Perfect location in the middle of the Quarter. Beautiful old- world lobby, rooftop pool and bar. The Rib Room has outstanding cocktails and bar food in super-sized portions. The staff at this hotel made this a memorable experience. A true value!

The Omni Royal Hotel is in a great location to explore the French Quarter and surrounding area. It’s 1 block off Bourbon Street and a few short blocks from the French Market. The staff of the hotel were very nice and greeted you whenever you were going by. Check in and check out process was easy and the desk clerks very polite. Room was on the small side for a premium room with a tub but the bed was comfortable. The major fault I had with the hotel was the limited wheelchair/walker access. The disability ramp from the parking lot to the elevator on the lower level was so steep it was dangerous to use. The handicap lift was out of order for the 4 days we were there. There was no lift from the hotel entrance doors to the lobby of the hotel. I found a lift going down to the Rib Room but nobody had told us about it. I would recommend this hotel to all able bodied folks but I would double check with the hotel to make sure handicap lifts worked if you use a wheelchair or walker.

The staff at the Omni Royal Orleans Hotel were absolutely wonderful—so warm and friendly. Their hospitality made the stay even more special. The hotel itself is stunning, with beautiful architecture and a charming atmosphere. Highly recommended!”