Omni Royal Orleans

Stayed here four nights in March 2026. Pool and fitness centre closed for renovations. Rooms are old and need to be renovated. When I checked out they added 3 charges to my bill totaling $950, which I never made. Called guest services and they would not explain or reverse the charges. Visa security reversed the charges.

First of all, the price for the rooms was ridiculous considering we were never told by the website that the pool and fitness room were under construction and if you wanted to utilize these, you had to trek to the Monteleone. Iron step going out to the balcony tipped over (was not properly connected to wall) and scraped down my husband's calf. Rain poured in from the balcony door. Air conditioning didn't work. We were told the mechanics on the next shift would take care of it, and they never showed. Refrigerator in the room didn't work. Low quality place, for high price cost.

We booked this hotel due to the location prior to going on a cruise. We were in a courtyard room on the 3rd floor which was tiny, not the cleanest and badly needed updating. The tub drain had mold. The next morning we tried to go to the cafe for coffee but it did not open on time. When it did open there was a homeless woman in there bothering guests in line. We noticed more homeless people who had somehow entered the hotel and were sitting in the bar lobby area. We notified the front desk but they didn’t do anything about it. The only good thing about our stay was the wonderful doorman. We will never book this hotel again!

Always a nice stay on St. Louis Street! Easy to access everything within the French Quarter. The hotel is clean, the staff is very attentive, and any request we had was attended to quickly.

Very nice hotel. Regular rooms might feel a bit small but comfortable with an older feel. Enjoy it. The service is prompt and friendly. Great buy. Nice location to bourbon street.