Omni Royal Orleans

We arrived on September 10 at the Omni Royal hotel at 8:00 pm and there was no one to help us with the suitcases, since there are stairs to go up to the lobby and we had several suitcases because we were attending my son's wedding. Arriving at our room the air conditioning was not working, we spoke to the front desk and they agreed to send a technician, who did not arrive that night. The next morning we reported it again and an engineer attended, however he could not fix it and they sent us a standing fan. We were like this for 5 days. The omni royal in New Orleans has 3 elevators, one never worked and of the other 2, one was serviced on Friday and Saturday, so there were very long waits to take an elevator. The hotel is very well located and the staff was very friendly, especially Brandi Perkins and Daniel Brockhoeft, who apologized for everything that happened and offered me a discount on my rooms.

Currently staying at this hotel while in New Orleans for ENA Conference. I booked this hotel primarily for its location, rooftop pool, and what appeared to be a beautiful courtyard based on the pictures online. Unfortunately, my experience has been deeply disappointing. Nowhere during the booking process was it disclosed that the property is undergoing extensive renovations. The lobby is cluttered and mostly sealed off, making the arrival experience unwelcoming. To make matters worse, I received an email just two days before check-in informing me that the rooftop pool—one of the main reasons I chose this hotel—would be closed. By then, it was far too late to reasonably make alternative arrangements. No discount or compensation was offered for the loss of these amenities. Communication from the hotel has also been poor. My email inquiries prior to arrival were never answered, which only added to the frustration. Additionally, the photos of the charming courtyard are misleading. Guests do not automatically have access; I was told it’s restricted to certain rooms, though this limitation was never mentioned on the website or during booking. While the location is convenient, the rooms themselves are dated and cramped, and with most amenities unavailable, the overall value is abysmal. For the same price, you could easily find a hotel in the area that doesn’t misrepresent itself or close off facilities without warning or compensation. In short: this property is not worth the price. Save yourself the disappointment and book elsewhere.

Unfortunately, the hotel is very dated. We stayed during our honeymoon 30+ years ago and we were disappointed the hotel was not quite the same. Some remodeling seems to be taking place in the lobby. What was most disappointing was having the unfortunate experience of dealing with roaches. Thankfully, they appeared on the last night of our stay.

We don't often splurge on hotel, as we are not usually in the room very long when we travel. But we did splurge on the Omni, and very happy we did. We ended up with a balcony room on St. Louis. A bit noisy sometimes in the evening, but morning coffee outside while it was cool while the city woke up was lovely, as were evening cocktails after the heat faded. The pool bar has a shaded area making it a comfortable place to hang rain or shine. And the debris fries and wedge salad in the restaurant were so good we ordered them 3 times while we were there. Breakfasts were perfectly prepared and reasonably priced to the area, with several dishes you just won't make at home, so why not try them here? The beautiful facility and central location to the FQ can't be beat. However, the consistently excellent staff is what brings us back to this particular hotel. They made us feel welcome as guests and as people, and we look forward to our next trip to NOLA and our next stay at the Omni Royal.

The staff both on the restaurant & front desk were fabulous. Location is good. There was crazy amount of construction & renovation that was happening throughout our stay. Ladders & lasers throughout the lobby, paint fumes and narrow areas, plastic sheeting, and workers to avoid. The pool & gym were closed. This amount of construction should have been disclosed prior to booking.