Omni Royal Orleans

We had an incredible experience overall. The staff was kind, and we were able to get an upgrade, which made my wedding weekend even more special. The only issue happened during our wedding day. My bridal party used the suite to get ready, and the hotel had kindly brought us an amazing charcuterie board and drinks. I had asked my bridesman to confirm that the room would get a full reset before my husband and I returned that night, and he personally went to the front desk, where someone confirmed it would be done. Unfortunately, when we came back after the wedding, the room hadn’t been reset. The morning food was still out (and had attracted bugs), there were half-finished champagne glasses everywhere, and while the bed was remade, it didn’t look like the linens were actually changed; I could still see the same dark marks on the comforter from earlier. It seemed as though someone had come by, given that the bed was neatly made and strawberries along with a bottle of champagne were positioned among the mess, which only confused me more. Still, the suite itself was beautiful, the upgrade was such a gift, and overall, our stay was wonderful. I just wish that one detail had matched the otherwise amazing service throughout the hotel.

Stayed here for two nights and location is perfect. However the elevators were out for most of our stay and we had to walk up and down to the 7th floor, and no notices were even posted in the elevator lobbies or anything sent to guests about it - no communication at all. We also accepted the opt out text message for housekeeping yet they cleaned our room anyways, which is fine, but a weird system to have if they don’t follow it. Then we had a late checkout confirmed by the front desk for noon, and housekeeping knocked on our door that had a do not disturb sign on it FOUR TIMES between 10am and noon. Super annoying stay.

We recently spent four nights at the Omni Royal Orleans, marking our third consecutive visit to this hotel. Whenever we travel to New Orleans, this is the only place we choose to stay. Its prime location puts us within walking distance of numerous activities, live music, notable sites, and a wide variety of local cuisine, making it the perfect base for exploring the city. Julie Y. consistently prioritizes guest satisfaction and hospitality above all else. Her commitment to exceeding expectations is evident throughout every aspect of our stay. She is always available to assist us, whether it’s making reservations, answering questions, or addressing any specific needs we may have. We appreciate being able to reach her directly before our arrival through phone or email, which allows us to communicate our preferences and ensure a smooth experience from the very beginning. This level of personalized attention truly distinguishes Julie and ensures that each stay is exceptional.

I had an unparalleled experience at the Omni Hotel, with architecture rich in detail and history. A wonderful team that is always willing to help you.

Great location However the hotel is quite rundown since the last we stayed. Poor water pressure in the shower. Room refrigerator not cooling. Pool under construction