Omni Royal Orleans

We spent 4 nights between Christmas and New Year's at the Omni Royal Orleans. The location was excellent; easy walking to everything in the French Quarter. The hotel was dated and in need of refurbishment - stained carpets, chipped bathroom tile, etc. Most challenging were the elevators. At the best of times, 2 of 3 worked. Over the busy weekend, only 1 elevator was in service. The staff managed through and handled our concerns professionally and politely. Breakfast was quite good - including service - though it is rather pricey.

Nice from the outside but is really inefficient and dirty inside. Staff require front desk training in my view. We were told our room would be ready on arrival after 40 minutes but it wasn’t. Lifts often faulty. Decor dirty. Took an hour to get breakfast on our last day. Noisy too.

Came to celebrate the wedding of our son and his beautiful bride. Best experience ever. The Omni was perfect in every way!

Lil expensive food and drink. Front desk lady was rude and snippy. At Check in 4pm our 3 rooms were not ready and we gave 3 different numbers to call and notify us when the were done. She didnt get any of those numbers correct didnt seem to bother her any so we sat and waited for couple hours after 7pm to get to our room. Pool is underconstruction and 7 am they were making lots of noise.

The location is truly top-notch—right in the heart of the French Quarter, close to everything, yet tucked away on a quiet street. It is ideal if you want easy access to the city while still being able to sleep without street noise. The hotel itself is beautiful: nearly 180 years old and exceptionally well maintained, with historic charm throughout. The staff were outstanding and consistently attentive, genuinely aiming to make the stay memorable. One note for travelers: if you visit during the off-season, some parts of the hotel may be under maintenance and temporarily unavailable. Unfortunately, the reason for my lower rating is the lack of temperature control in our room. We stayed during a cold snap, and the room temperature was extremely difficult to manage. I tend to get cold during the day and warm at night, but the room was uncomfortably cold during the day and excessively warm at night. Both my husband and I woke up sweating most nights. Out of five nights, we slept well only once, which significantly impacted our overall experience.