Omni Royal Orleans

Don’t stay hear. I recommend any park bench outside over this hotel. Rooms are nasty. Few of the plugs didn’t even work, TVs are the ones they used in the original home alone… this place was just a nightmare. Honestly I can’t believe this place is renting out rooms. Should be a pay by the hour…

The pool and fitness center were closed without any heads up at booking. Additional renovations were ongoing and noisy. Not as big of deal and understand updates are necessary. Hotels should have to tell you when things are going to be closed, especially when you advertise your pool area to entice visitors.

There was construction all around the hotel that we were not told about. The only construction info we received in our welcome email was that the pool would be closed. Streets around the hotel and the parking garage were closed, we had to circle the hotel for an hour before we can get into the garage. By the time we called the hotel, they told us we would’ve had to drive the wrong way down a one-way street in order to get in. There were no signs directing us this way, and no information provided to us about that. we had to call twice, get put on hold, and then finally got through to somebody. Power outlets by the side of the bed did not work. There were also not enough power outlets to plug in the light, fridge, and coffee maker so we had to choose two out of the three. The bartender at the touché bar was rude, and the coffee shop got our order wrong. I also asked the front desk where the ATM was, and they directed me downstairs, only for the ATM to be out of order for our entire stay. Two of the three elevators were also out of order. You either had to wait forever for a crowded elevator, or take the emergency exit stairs. I let the front desk know about my issues, and they offered to refund me a parking fee and my late checkout fee. However, I was still charged for these items after I checked out. I will not be returning to this location.

1 Star at best. Broken elevators, broken pool and spa. Bar was the worst, we left drinks sittings two nights in a row, we couldnt even drink them. Friendly front desk staff, but that's all I have nice to say.

We were so excited for our stay because we had a fantastic experience at the Omni in Asheville, NC. When we first arrived, the front desk was helpful and pleasant. She confirmed we booked early check-in (12pm) and late check-out (3pm). There was an elevator down, but two others were still working. We were also informed that the pool was closed for renovations, which was fine since it wasn't extremely warm outside. Upon entering our room, the bathroom light was out. We called the front desk, and they sent maintenance to fix the light within 2 hours. Once settled in our room, we spoke with the concierge service to get suggestions for our planned itinerary. We told her we had tours scheduled with a specific tour company, which she stated she had never heard of before (we later found out it's one of the most popular tour companies in the area). We also asked her for a dinner recommendation and told her nothing fancy or super expensive, just something easy to grab. She suggested two options, both of which were fine dining. She didn't seem to care that we were asking her questions, so we left and figured out what to do on our own. After a very long first day of exploring the city, we came back to our room to shower and go to bed. We noticed mold on the shower tiles, grout, and the rim of the bathtub. The caulking in the shower was falling off, with gaping holes where mold was growing. The sink would constantly leak a steady stream of water when turned on, and the faucet in the tub would spew water even if the shower was initiated. The TV in the room was extremely old and dim, to the point you couldn't see the screen unless the lights were out. The TV would also lose signal and randomly shut off. The thermostat in the room did not go below 68 degrees, and the room was unusually hot. The lamps in the room were missing screws, and the shades would fall off when trying to turn the light on/off. During the early morning hours, when someone would close a door by our room, it was extremely loud and shook everything in our room. We went to use the iron and noticed that burnt fabric was attached to it, making it unusable. On the third day, all the elevators were out of service, leaving all guests to use the stairs. There were many older guests with oxygen tanks who were struggling to make it up and down the stairs, but we didn't see anyone from the hotel helping. The elevators remained down the entire day and into the next day. Only one elevator was working after that, and no more than 4 people could be in it at a time. There was a consistently long line just for the elevator for the rest of the trip. The elevator would also randomly stop working, so we ended up using the stairs for the rest of our trip. On the last day, we were woken up at 7am to maintenance knocking on our door asking if we had hot water. I also noticed an email stating check-out was at 11am, even though we confirmed at the beginning of the trip that we paid for a 3pm check-out. We called the front desk, and they confirmed we had a 3pm check-out. We left the room to spend what time we had left in the city and returned at 2:20pm. Our key cards stopped working for our room, and we were locked out. We called the front desk from the hallway phone, and they said we would have to go back downstairs to speak to someone. After being reassured that our keys would work now, we went back upstairs, but the keys still would not work, and we remained locked out of our room. We called again and were made to go back downstairs to speak to someone. The front desk now had an attitude and did not believe we were locked out of our room. We were told someone would meet us upstairs. We had a scheduled paid ride to the airport waiting for us the entire time. At 3pm (40 minutes of waiting and being locked out of our room), the woman from the front desk came upstairs and kept rolling her eyes at us as she walked down the hall to our room. She stopped in front of us and said she couldn't let us in without knowing who we were, even though we had just dealt with her at the front desk for the last 40 minutes, where she knew which room we were in and who we were. She gave us attitude and treated us as if we had done something wrong. I then asked her to open the door because we are now late and need our luggage. She hesitated to open the door, and when she did, my husband tried to explain to her that our key cards weren't working, but she refused to listen, turned around, and walked away. After our experience, we agreed never to stay there again. It has also made us not want to stay at another Omni again because of how the staff treated us. The only amazing thing was the bellhops. They were always there to help with luggage, open doors, and offer suggestions on where to go and what to do. They are the only reason we gave any stars for our review. We hope someone can fix that hotel and work with the staff to teach them how to treat people.