Omni Royal Orleans

Thank you for contacting Omni Hotels Guest & Membership Care. We have received your inquiry. One of our Associates will contact you with in the next 48 business hours. For immediate assistance, please feel free to contact us at 1-800-809-6664. Thank you and have a wonderful day! Sincerely, Guest & Membership Care On Mon, Oct 05, 2026 at 11:13 AM, Patti Goodrich wrote: **** ATTENTION: The sender of this message is from outside of the Omni Hotels and Resorts organization. Please do not click links or open attachments unless you recognize the sender and know the content is safe. **** Good Morning: I hate bothering you again but if we had seen the reviews listed below, I can assure you we would not have stayed here. How can this hotel operate year after year with ongoing air conditioning problems in hotel rooms? This is not right or fair to charge extremely high prices for us to have to endure poor air conditioning in our rooms. Maintenance was kind enough to bring a box fan that we used by bringing it to both rooms in the suite. To say this is unacceptable is an understatement. We are requesting a full reimbursement for the entire stay we had at The Omni Hotel. This Hotel should be embarrassed that they continue to operate under these conditions. Please have the decency to respond to this email. Compensating us for one night is a slap in our face. I can assure you if you had to endure the heat in these rooms, you would be just as upset as we are today. See Reviews Below: Respectfully, Patti Great Hotel but AC broken Review of Omni Royal Orleans Reviewed 4 Jul 2025 The room had no AC. They brought us a box fan! The hallway was cooler than the room and yes we reported it every day. I love this hotel. It is our go to but this time it failed us and our friends on 3 and 4. Second floor had AC Date of stay: Traveler24661284350 wrote a review Aug 2026 1 contribution Disappointing I recently stayed at the Omni Hotel while attending a family reunion, and unfortunately, my experience left me quite disappointed. There was considerable confusion throughout the stay regarding what was and was not authorized for family members who were not staying at the hotel. The lack of clear and consistent communication created unnecessary frustration during what should have been an enjoyable family event. The biggest issue, however, occurred on the final night of my stay. The water was shut off due to what I understand was a scheduling issue on the hotel's part. As a paying guest, I was essentially unable to use the basic facilities I had paid for, including the restroom, shower, and other water-dependent amenities. While I understand that unexpected issues can happen, this was particularly unacceptable because it was reportedly related to a scheduling matter that could have been avoided. Additionally, the controls for the air conditioning in my room did not work properly, which further impacted my comfort during the stay. with basic utilities and functioning amenities, and on my final night, that expectation was not met. I hope the Omni Hotel takes this feedback seriously. I would expect better communication, planning, and accountability from a hotel of this caliber. I hope management will review what happened and take steps to ensure that future guests do not experience the same situation. Apr 5, 2026 6 photos It was so terrible that we left after the first night and got our money back. We were on the top floor, in an upgraded room and it looked liked something from a nightmare. Nasty bathtub shower combo, no toilet closet, no counter space. Sad window with dingy curtains. Air conditioning that didn't work. Just run down and sad. We ended up staying at the Four Seasons and it was night versus day difference. I will never stay at an Omni again because they are all super rough and fake fancy. Lobby and outside of the building looks nice, but that's it. Omni is not a nice hotel whatsoever, and I wouldn't even stay there for free. Apr 5, 2026 6 photos It was so terrible that we left after the first night and got our money back. We were on the top floor, in an upgraded room and it looked liked something from a nightmare. Nasty bathtub shower combo, no toilet closet, no counter space. Sad window with dingy curtains. Air conditioning that didn't work. Just run down and sad. We ended up staying at the Four Seasons and it was night versus day difference. I will never stay at an Omni again because they are all super rough and fake fancy. Lobby and outside of the building looks nice, but that's it. Omni is not a nice hotel whatsoever, and I wouldn't even stay there for free.

Great location. Gorgeous lobby and the person at the front desk was very kind and accommodating. Our first room was very small, dated (which is expected) and had water pouring inside the room due to rain. They switched us to another room. Slightly bigger, however had a permanent wet spot on the ground and the ac would not cool the room. It was cooler in the hallway than in the room. Everything was justified by the age of the hotel. I’m glad we stayed there because the Omni is well known. However, I don’t think we’ll be back.

Old school stylish hotel. Friendly and professional staff, good restaurant and bars, make sure you make it to the rooftop poolbar. Clean and tidy rooms with the necessary amenities. Hot tip for the Gents, check out Harold's Barber Shop on the lower level, a true professional with 50+ years of experience and a true Gentleman.

Love this hotel! It felt very New Orleans with the decor, vibe and swanky Jazz club! The rooftop pool and bar was one of the nicest ones I've ever seen with a great view and amazing service!

Run, don’t walk to stay at the Omni Royal. Exceptional location, rooms, and staff. Front desk extremely helpful when we extended our stay.