Omni Royal Orleans

When we checked in at 5.30pm we were told that our rooms were not ready, even although check in was from 4pm, and we would have to wait until 6.30pm, we were not happy about this, we asked the receptionist what could be done, and she asked us to wait and left us at reception for 15 minutes, so we eventually asked another member of staff what was happening and he was very rude. He told us he was the manager, and we would just have to wait. There was no apology offered, not a good start. When we got to our room it was very tired, the carpets were stained, and the bathroom was dirty, the door frame was rotten at the bottom. Certainly needs some work done to get these rooms up to standard, especially at the prices that they charge

Best and only hotel we stay at whenever we visit new orleans. the rooms and balcony views are breathtaking, the staff go above and beyond and are very friendly, the rib room is delicious and the view from the rooftop pool is beautiful. A+ stay!

Well located hotel in the French Quarter . This is good value if you're paying in british pounds , really good value. We had a small room , our choice as this was a couple of nights after working nearby in Mississippi so an add on trip . The bed was a bit too small for us but ok. The shower had very low pressure ( we found this in all our hotels) the shower had mould. The pool area is not very nice but if you're hot it would be welcome however the bar has very little choice. This lifts in the hotel were not working properly. But for the money , the lovely doorman , grand entrance and the location we found it worth it.

Unfortunately this once-nice hotel is now neglected. Half the Indicator lights for the elevators (in the cars and on the walls in the hallways) are burned out. One of the outlets in my room came out of the wall when I tried to unplug a cord. The front doors of the place won't even close properly. This may be understandable if they're a little swelled up in the middle of a humid NOLA summer but I was there in April. The cold water faucet in my room just trickled out. There was no heat in my room despite complaining. I asked for an electric heater but was told they don't have any. (The in-room wiring probably couldn't handle an electric heater anyway.) Tip: Bring an outlet strip. There are only a few outlets and they're very worn and loose. They give you coupons for discounts in the Rib Room but there was no hostess or wait-staff and the bartenders ignored anyone not at the bar. For what this place charges you can get a lot better.

We picked the hotel based on the rooftop pool for the kids and the gym for us (which I’ll get to next) The pool was not heated our entire stay (6 days) for spring break. I brought it to the attention of the front desk and they told me they had someone working on it. 4 days later, still not working. It was like a cold plunge. My kids and other guests didn’t even use it because they all complained about how cold it was. I used it as a contrast ice bath. Sunbath and then jump in and freeze, then sunbath again. They also had construction going on above the pool. It wasn’t too bad but it was happening all day up there. Now.. the gym (I have posted a pic from the website and from my trip). As a fitness family, my wife and I picked the hotel because they had a state of the art gym listed on the website. Cybex machines are listed and shown in pictures. When we got there, I looked around the gym and wondered what was so different. It looked empty compared to the pictures on the website. No cybex weight machines (there’s 5 or so on the website), just two benches, a cable and dumbbells (which were at least up to 75lbs, which is great), It wasn’t a bad gym by any means but it is not state of the art and it’s not what they advertise on their website. I could have stayed at a cheaper hotel in the French quarter and had a heated pool and a basic gym and been fine. The service at the hotel was great. The rooms are very quiet and room service is always on points The rib room cocktails were good. We had one bartender who was quite rude and seemed stressed but the other two were great. The food at the rib room is fine. However, we split a $50-60 rib eye steak ala carte. Nothing else came with it. It is definitely not a $50 plus type of steak. I have eaten some amazing steaks in Seattle and Los Angeles like this but I have to say, rib room was one of the more bland meals in a week of amazing New Orleans food. I really wish they did not bait and switch their gym, had updated the website and been honest about the pool not being heated. We would’ve found a cheaper hotel with a pool, hot tub and basic gym for a lot cheaper than what we decided to pay at the Omni for the amenities they offered.