The Ritz-Carlton, New Orleans

We stayed at the Ritz-Carlton in New Orleans this past weekend and, honestly, it didn’t feel like the Ritz I’ve known from other cities. The location is great and the bed was comfortable, but that’s about where the positives ended. We booked an executive suite, expecting something special for the price, but the room felt very dated. The bathroom sinks had no hot water (the shower did, oddly enough), and the shower door was missing a rubber seal at the bottom. Every time we used it, water poured all over the marble floor – so much that it felt unsafe. Service was another letdown. I’m used to Ritz staff being proactive and genuinely warm, but here it felt more like any other hotel. Housekeeping was hit or miss, with some things refreshed and others overlooked. For the cost, I expected a lot more. The property needs some upkeep and a return to the service standards that make the Ritz-Carlton worth booking in the first place.

From check in by Ms. Valerie Burke until the end of my stay, the hotel staff made my vacation perfect. I can't wait to return!

From the moment my wife and I arrived at this hotel, we were impressed. The staff, Valeria and Jack greeted us with warm smiles and genuine hospitality, making check-in seamless and welcoming. Our room was spacious, modern, and spotlessly clean, with plush bedding, high-end toiletries, and a view of Canal St. Housekeeping was consistently thorough and respectful of our schedule, the nightly turn down was fantastic. The Wi-Fi was fast and reliable, which was a big plus for both work and streaming. Most importantly, it’s the people that made our stay unforgettable. Every team member went above and beyond to make sure we felt cared for. Whether offering local tips or simply remembering our names, the service was impeccable. Highly recommend!

I took my sister, daughter and niece to New Orleans to celebrate a 13th birthday. The room was good for the 4 of us and the staff was friendly. However, my sister and I decided to have a cocktail Sunday night 6/29 at the bar after dinner and there were multiple mice running around the floor of the bar. Multiple patrons were aware of the mice as well as the staff. The manager comped our 2 drinks and assured us the engineer was going to handle it. However, the engineer just stood there and told us he didn’t know what he could really do and left. There was definitely ore than one mouse. The bar serves food and drink and I am concerned about the cleanliness and safety for the guests of the hotel. I have stayed at the property on another occasion and did not have any issues. However, after the incident with mice, I will no longer stay at this hotel.

Just got back from a week at the Ritz, and you just cannot go wrong with this hotel. It’s my second visit to them. Big comfy rooms, clean, nice staff, quiet, great amenities like free jazz in the restaurant, tasty food, I could go on. Oh…the location is great, just a block from Bourbon St. it’s my recommendation for a stay in the Big Easy.