The Roosevelt New Orleans, A Waldorf Astoria Hotel

I was traveling through NOLA with my husband who is a diamond member and 2 kids on the way back from FL. We only had a small amount of time to explore a little and eat dinner so we were ready to check in at 3. We didn’t get to check in until 6 because the room wasn’t ready. Although it altered our plans and my husband wasn’t happy. we got to enjoy the pool for a bit. The staff is absolutely adorable here. Our waiter at the pool was so nice and charming giving my daughter ice pops and frozen grapes which were delicious and refreshing. After exploring and getting dinner around town we walked by the lounge area and decided to grab a drink because we saw someone at the piano playing and allowed children. Meet….. Eddie! This ray of sunshine made our whole trip! He makes this lounge a hidden gem! ( we went there on a Saturday night) He was waiting on tables and would randomly add lib songs based on conversations he had with his customers. We loved it! He is so talented, entertaining, and just a fun positive person. My daughter got the biggest kick out of it when he brought out one of their bears they give out to the little ones. He even made up a couple of songs for her. My husband recorded his songs and she requested to listen to them over and over the next morning. Eddie made us feel special here and turn it into a whole experience. Even the 15 year old was impressed and loved it. We laughed and made memories we will never forget. Beyond impressed.

The service we received during our recent stay at The Roosevelt New Orleans, Waldorf Astoria Hotel was absolutely amazing. We stayed there the week of July 7 – July 12th. All the staff there provided a wonderful experience for us during our stay. Our suite was immaculate, spacious, and provided a wonderful sense of home away from home. Upon entering the room, we recognized our welcome amenities. We received a bottle of wine, cheese plate, comfortable white robes, house slippers, and a special customized note welcoming us for our stay. The suite was spotless and expressed the special charm of a 5-star hotel. The room was extremely comfortable and we loved having the two bathrooms, adding an extra convenience. The closet and dressers provided plenty of space. We had an outstanding view of Canal Street, and we were very close to the French Quarter. With our hotel view, we could also see the clouds coming in daily for the afternoon rain that cooled things down. The bed was extremely comfortable and provided for excellent sleep all week. We were also in walking distance to The French Quarter and to the South Market. We enjoyed being able to walk to a lot of nice restaurants in the vicinity. We spent our mornings in the Fountain Lounge enjoying our cooked-to-order breakfast in the hotel's dining room with elegant décor and outstanding wait staff. We looked to forward to every meal there! All of the staff in the Fountain Lounge made our experience during meals feel extremely amazing!! I’d like to provide an special honorable mention to the maitre d' for the week and Garyelle for making us feel even more welcomed and part of their family for the week. Both of these women did an outstanding job and left a lasting impression on us!! We truly had a first-class VIP experience all week! When we’re back in New Orleans, we’ll definitely plan on staying at The Roosevelt New Orleans, Waldorf Astoria Hotel! A million thanks for an amazing stay!!

This was our first visit and it won’t be our last. There were so many nice touches. (Teddy bears for our grandaughters) upon arrival. Cold waters offered. Grapes offered by the pool and how could I forget popsicles that tasted like New Orleans snowballs also poolside. The hotel was very clean and staff were very helpful. My only negative was the windows needed cleaning as they were mildewed on the outside panes. The hand soap dispenser also ran out of soap before our stay was finished, so it hadn’t been checked before our arrival. I give the Roosevelt New Orleans a 5 star *****

The hotel is tired and dated. The passed out homeless people steps outside the front door was despicable. As a hotel brand, you have a voice in government to help homeless, clean up the streets, repair sidewalks and make New Orleans amazing again. Shame on you, Hilton. Your mattress needs replacing and the hotel lacks the grandeur it once had.

From the minute we arrived until the minute we left it was a wonderful experience. The food was excellent and the staff went over and above to meet our needs. I would absolutely recommend this hotel.