The Roosevelt New Orleans, A Waldorf Astoria Hotel

Beautiful historic hotel in a great location off of Canal St, the staff was great. The famous Sazerac bar and the pool were the best

The Roosevelt is nicely appointed in the lobby. Staff is generally friendly. Rooms were clean. Everything in the room’s snack/beverage offerings required a separate purchase. Situated a few steps from Canal, unfortunately you have more than a few homeless people about which to maneuver on the sidewalk. Owing to the location and modern society, we were rudely accosted near the hotel twice by people on the street as we walked to and from dinner in the Quarter. One thing which was downright revolting was the condition of their pool. There did not appear to be any filtration (or circulation) of the water. It will sound like exaggeration, but it was like swimming in dirty bath water used several times over. Upon stepping into the pool, one notices a VERY THICK film of something collecting near the steps, possibly an amalgam of sunscreen and scum which seemed to stagnate in that area. Hair was everywhere in the water. You couldn’t move without feeling like filth was attaching itself to your body. I made sure my head didn’t go near the water. It was the briefest of dips and I couldn’t get in the shower soon enough afterwards. Absolutely disgusting. For a hotel of this caliber and what is paid to stay there, they shouldn’t have a pool in the condition of one at an abandoned Motel 6. Valet traffic was a bit chaotic due to traffic patterns and where it is situated. With all of NOLA’s options, not a hotel that will tempt us to return.

Located in a great place next to the French Quarter! This luxurious hotel built in the late 1800’s is truly fabulous! From the warm and welcoming greetings by the doormen & bellmen (especially Kalon & Fredrick!) to the gorgeous corner room, to the unique and gorgeous architecture, & decorations, to the very friendly and helpful staff (most especially Francine in Housekeeping, she is AMAZING🤩), to the impressive and historical Sazerac Bar (very talented Bartenders!), to the lovely Gift Shop, I had the most delightful time! I was pampered and spoiled by those mentioned above, and I truly had a marvelous vacation❣️

This was almost a grand slam in the bottom of the ninth inning for the win. Check in process went smooth, bellman Steve was awesome explaining the room and what not to lift in the stocked bar or else a charge is given. Room service was great. Desk responded to an issue with housekeeping. Breakfast was a bit pricey so for two, that will take up the daily credit, tip might come out of your pocket. Pool and service and the pool bar was tremendous. Spa experience was something new. Was really looking forward to the cold plunge and sauna. Cold plunge was broken. I would think if there was a single point failure part to ensure running for gems would have spare parts to repair quickly. Housekeeping was a hit and miss. No turn down service the first night. We were out of the room on Day 2. We returned around 1:30 pm and then they showed up to clean the room. It was hot, and we wanted to rest. They came back at 4 pm when we were out and did the turndown service then. Okay, the bellman and front desk said housekeeping would come twice a day….hmmmmm.We did bring this to the attention of the front desk and they offered a credit, but 5 start resorts would not let this happen. We were leaving the following day at 12:30 and stopped a housekeeper to let them know we were out of the room and it could be cleaned. It was difficult, nearly impossible to communicate with the housekeeper based on language differences. I understand these things happen, but at least let the housekeepers know to get supervision involved if they cannot communicate based on language barriers. Day 3 they came once and combined turndown service with daily cleaning. Funny thing was they only did turndown service for one side of the bed. By then we were somewhat scratching our heads based on what we had been told. Management was responsive which was appreciated, but this should not have happened at a 5 star resort. Oh yeah, check the liquor prices….$350 for a bottle of Bacardi light rum. Travel hack- Wal Greens has the same bottle and a 12 pack of Coke for $17.80. This is a little ridiculous. If renting a cabana, look at the pricing as a day guest versus a guest. This did change while we were there, so maybe they are updating pricing. For the last examples provided, I could not give this hotel 5 stars.

My wife and I recently returned from a trip to New Orleans staying at the Waldorf thru VIP tours. It was wonderful. The location is ideal and the hotel is beautiful. I was a little skeptical as we have never booked thru VIP and the incentives were great ($50daily bar/food credit, one room upgrade and half price on parking). The staff at the hotel was very helpful, courteous and professional. The location is great - close to Bourbon Street and the French Quarter as well as the WW2 museum. The Monday night fried chicken was a pleasant surprise. We will definitely use VIP again. Thank you