The Roosevelt New Orleans, A Waldorf Astoria Hotel

Jazz was amazing help and showed top tier customer service and guest hospitality. She was willing to help with my corn situation with no judgement and went the extra mile to get me butter. She deserves a raise. I will be back just not with a tender date.

Check in was great. Mercy at front desk, excellent.Valet service very good. Received a email that we were being upgraded to a suite, but when we arrived at the hotel it was sold out. For us it was not an issue. The next day we left our room at 9:30 am and when we return at 3:30 housekeeping never made up room. I expect better service at a Waldorf property. If it wasn’t for housekeeping the Roosevelt would receive an excellent rating.

I called The Roosevelt this morning and spoke with Travis Paisant. I explained that my son and his girlfriend were checking in later today and tomorrow is his birthday. I asked Travis if there was anything special the hotel might be able to do to make their trip even more special. Travis quickly looked up his reservation and began typing away. He offered wonderful ideas and I couldn’t have been more thrilled with the service he provided. Above and beyond for sure, such as a personalized birthday card from my husband and me, a $100 beverage voucher for them to enjoy while there, as well as an upgraded room. I was so taken with his friendliness and hospitality that I promised to write him a special review, so here I am, keeping my word. Travis is a wonderful employee who represents the hotel with class and warmth. I hope he gets the praise he deserves from his bosses!!

Google ⭐️⭐️⭐️⭐️⭐️ A FIVE-STAR ANNIVERSARY EXPERIENCE AT THE WALDORF ASTORIA! 🥂✨ From the moment we booked our Friday–Sunday stay, we felt like we were already being welcomed! Our assigned attendant, Jasmine, never even met us in person, yet somehow managed to make us feel right at home before we arrived. Talk about going ABOVE and BEYOND! 👏🏽 She made sure we knew what to expect, where to go, and how to make the most of our New Orleans experience. And that personalized anniversary card?! 🥹❤️ It was so thoughtful and heartfelt. Then came the champagne and strawberries—what a beautiful little surprise to help us kick off our anniversary celebration! 🥂🍓 Then came Joshua at reception, and BABY… he set the tone! 😂👏🏽 He was fun, personable, warm, and knew exactly how to turn my little disappointment about not getting the complimentary upgrade I requested into a moment where I STILL felt special. That’s customer service! He gave us the inside scoop on places to go that weren’t your typical tourist spots, and let me tell you—his recommendations did NOT miss! Every tip was on point. He even sent anniversary gifts up to our room. 🥂❤️ Now THAT’S making guests feel celebrated! Since Jasmine wasn’t working over the weekend, Arielle stepped right in and continued the amazing service. She went to work trying to get us into a speakeasy event, and I truly admired her professionalism and persistence—even when dealing with the event space became a little challenging. When that didn’t work out, she didn’t just say “sorry.” Nope! She recommended other events, and we ended up having a GREAT time. That’s what I call finding a solution! 👏🏽 And then there’s Randy… 🥰 Y’all, Randy is SOMETHING SPECIAL! As one of the bellhops, his sincere, welcoming spirit was absolutely contagious. His energy was AMAZING! He greeted us with such genuine warmth every time we saw him. And let me tell you—this gentleman has some SERIOUS strength! 😂💪🏽 He was handling those bags like they were pillows! Our room was clean, cozy, comfortable, and had the BEST top-floor view! We had everything we needed for a relaxing weekend. And can we talk about that shower?! 😂🚿 Let’s just say the water came from so many angles it felt like a full-body spa treatment! Every. Part. Of. Me. Got. Some. Love. 😂🙌🏽 Overall, our stay was more than just a hotel stay—it was an EXPERIENCE. The little details, the personal touches, the recommendations, the smiles, and the genuine hospitality made us feel celebrated from beginning to end. Waldorf Astoria, you understood the assignment! 👏🏽✨ Thank you, Jasmine, Joshua, Arielle, Randy, and the entire team for helping us kick off our anniversary celebration in true five-star fashion. 🥂❤️ Five stars? Absolutely. 🌟🌟🌟🌟🌟 Would we stay again? WITHOUT A DOUBT! New Orleans gave us a beautiful anniversary weekend—and the Waldorf Astoria made sure we started it in STYLE! 🎷🥂💃🏽

Beautiful Hutel, very friendly and helpful staff who bent over backwards to make us comfortable and accommodate our special needs. Wonderful old world charm.