The Roosevelt New Orleans, A Waldorf Astoria Hotel

Bellman Stephen is the best! He delivered my bags to my room and asked me if I would like an orientation of my suite? I said yes, and he walked me through every room feature, where everything in the suite was located, and what I needed, housekeeping, room service, etc. This is simply done nowhere else in New Orleans. Throughout my stay front desk checked in with me via text to see how my stay was going and if I needed anything. It was such a great way to communicate with the hotel!

Old and shaggy hotel with terrible front desk service, loud outdoor noise until midnight that made sleep impossible, room keys that failed multiple times over multiple days, and extraneous food & beverage billing for things never ordered. I’ve stayed in this hotel multiple times over the years and it used to be wonderful, a real jewel. It was just an awful experience all around this past October (2025). And the front desk and managers tried to be pleasant, but they were obviously not happy about things at the hotel either! And then we got a mysterious separate $14.40 charge to our credit card for food & beverage after the fact! And we never ate at the hotel, we do not drink alcohol, and the hotel said they couldn’t find the charge, but that someone from “finance” would have to look into it and call us. That’s never going to happen…. My advice, book a decent, quiet, clean, more modern room at a different NOLA hotel. The Roosevelt Waldorf Astoria has become an awful experience. Such a shame…

We enjoyed the hotel - very large room, excellent service - although it was a bit pricey. Only 2 blocks walk to the active French Quarter (Bourbon St.) but we spent most of our time in more interesting areas of the Quarter, still easily walkable.

Dropped my nephew off at college and stayed at the Roosevelt. Rickey the valet took such good care of us the entire stay. He is a gem! Anthony and Randy a valet and a doorman respectively were also wonderful. There was also a doorman I think named John, who guided me safely to my room the night the elevator on my side of the hotel went down. He was a new employee at the time. Our only issue was room service. We ordered a steak for breakfast that was overcooked. We sent it back and 45 minutes later it was still overcooked. We tried to call room service again but no one answered our calls or followed up with us. Way to drop the ball W. A.! So I recommend the hotel but don’t waste your money on room service. Especially since they don’t care to fix their mistakes.

This is a five star hotel with 1 star service. It's a gorgeous, grand hotel and our suite could not have been more spacious or nicer. However, service was AWFUL. Each time I tried calling for small items--like a missing "privacy" sign and missing slippers--there was no answer, or only an answer on the third try after 20 rings. And, it took at least 45-60 minutes each time to get what I needed, except when it didn't come at all. I finally had to go downstairs to get a manager. Fortunately, he gave me his cell number so I could call him the NEXT time the front desk/personal assistant didn't answer. Other small annoyances were things like stacks of dirty towels all around the pool area, with no pool attendant visible. This is branded as a Waldorf Astoria hotel and is an embarrassment to the brand.