The Roosevelt New Orleans, A Waldorf Astoria Hotel

Really disappointed. Had booked 2 rooms and chatted with the hotel via the app to request connecting rooms. Was told the second room had to be ungraded at a higher rate to make it connecting. I agreed and was told it was done. Check in and see our rooms are not connecting (not even next to each other - across the hall from each other). Went back down to front desk. They just shrugged and said they didn’t have connecting rooms and they had no record of me requesting them. No apology. Left the hotel right away and went to the JW Mariott who accommodated us right away. The next day I spoke to Travis (front desk manager) who said he could see my request but couldn’t explain why they just did the step of upgrading one room but not making them connecting. Again just shrug - not even a hint of an apology. Didn’t expect this level of incompetence and complete lack of customer Svc from a Waldorf Astoria hotel, especially as a Hilton gold member. No regard for the fact that I had to move my family to a different hotel because they didn’t do their jobs right. Definitely going to escalate this the property’s GM and to corporate. They need to know how bad this customer experience was.

Eric and Joseph at the front desk are professionals among professionals. Deeply knowledgeable, warm and welcoming, genuine and warm. I’ve traveled the world and never been treated better in any hotel motel or holiday inn. Whatever these two are paid, it’s far short of what they deserve. I hope you are as lucky to be greeted by them when you arrive at your stay

We were celebrating our 53rd Wedding.Anniversary at the Roosevelt. Our accommodations were excellent thanks to Crystal and Jasmine for the suite. Special thanks to Kent at front desk. The wine and beautiful hand written card was greatly appreciated! You helped make our trip so memorable. Highly recommend the Roosevelt.

Although the lobby is visually impressive with its glittering design, it does not compensate for the outdated amenities, such as old elevators and shower fixtures. I was under the impression that the Waldorf association would reflect a higher standard; however, the rooms appear dated and my experience with the elevator was particularly unsatisfactory. Only one elevator was operational, and it functioned poorly—at one point, several guests and I were briefly stuck before it resumed movement. Based on these experiences, I do not anticipate returning to this establishment in the future.

Currently staying at the beautiful hotel. It’s a classic. Very opulent. Beautiful rooms with great service. What’s not to like!