The Royal Sonesta New Orleans

Great stay. Staff members were very attentive and friendly, especially the doorman Caleb. He made my kids feel special each time they walked through the door.

The hotel itself is great, the location, the ambience, the rooms, the lobby. It’s nice being right on bourbon street, walking outside puts you right in the chaos is that what you’re looking for. The restaurant on site had great food and decent service . The pool was advertised as heated although it was not which was very disappointing. I had a back to back reservation in which they had told me I would get a balcony room for my second reservation, once I tried checking back in they denied me the balcony room which was super disappointing. There are no complimentary waters given, when I asked for water from the front desk she said that i couldn’t the fitness center or walk 3 block to CVS. Overall, it felt like the staff did not care, anytime I interacted with them it felt like I was bothering them. They are not friendly people, unaccomodating, unwilling to give upgrades and benefits associated with platinum level status. Truly disappointing how poor the service was considering how nice the hotel itself is. Caleb was the only cool one, for real yall gotta hire nicer people.

Stayed at Royal Sonesta during St Patty’s day weekend. Room was very clean and comfortable. Staff polite and friendly-especially Caleb the doorman. Great location in the French Quarter. We walked everywhere and felt completely safe. Pool deck and bar lovely and relaxing. Although, not a heated pool as described. I would next time get a room overlooking the pool and gardens. We had a balcony but the noise was barely noticeable with the door closed. One critique is that the lobby furniture was old and worn out. Same with the jazz club couches. The pool deck could use some fresh paint in places. Overall, a nice place.

The room was comfortable. Bourbon Street was great. The pool is nice on a hot day. The lobby was beautiful.

They impose a $45 per night security charge, but this is buried in the confirmation email under the section titled “Guarantee & Cancellation Policy.” I had no clear notice of this fee until checkout. We were also charged for breakfast despite my Travel Pass Gold status and multiple confirmations from both the front desk staff and the restaurant staff that breakfast was included. After I raised the issue, the manager issued a partial credit, which I appreciated, but she insisted that the standard member benefits were not available at their property. Inside the room, there was no clothes hanger in the bathroom. The bedding was substandard. The sheets felt worn and overwashed, lacking the crisp, fresh texture one would expect from a four-star hotel. The duvet was thin and nearly insubstantial, providing little warmth. I was cold enough to wake during the night to adjust the thermostat. At around 6:00 a.m., while I was asleep, the alarm clock went off. It appears that the alarm set by a previous guest had not been cleared by housekeeping. The gym was closed for maintenance. There was no indication that guests would receive any compensation for this unexpected closure, even though the hotel is quick to impose additional fees during special events.