The Royal Sonesta New Orleans

My wife and I went to New Orleans to enjoy some good Cajun food. We chose the Royal Sonesta because of its location on Bourbon Street. We reserved a Bourbon Street balcony room with a king bed. When we checked in, the desk clerk was unwelcoming and we were promptly given Room 2104. After unpacking our bags, we headed out to walk around the French Quarter returning in time for our dinner reservation. We did not notice that our bed was not a king until we returned from dinner. Being later in the evening, we did not report it until the next morning. The front desk clerk did not believe us and questioned whether we knew what a king bed was. (We have four in our house and the bed in 2104 was only 5 feet wide) Finally, they relented and agreed to move us to 2076. I believe the person who checked us in was named Chantel. I am sure she knew we were not getting a king bed but booked us in Room 2104 anyway. I reserved our stay through Expedia and I think that was the problem. If we had not raised a stink, I think the hotel would have cheated us out of our proper reservation. The clerk would not give us any credit for the mistake. The rest of the staff was outstanding but not the front desk. I will not return to this hotel.

Wow! We are not used to being so well taken care of! This hotel was amazing from start to finish. We were celebrating our 30th anniversary, and the staff truly went out of their way to make it extra special. The location is perfect, right in the middle of all the action on Bourbon Street. The rooms are beautifully updated, and the bed was incredible! The valet service with Jeff and Christian was top-notch. Our car was safely parked underground, and they gave us great recommendations for local must-see and must-do things. We were greeted by Burt, the doorman, who was so friendly and welcoming. Chante at the front desk was amazingly accommodating, and Wilbert even took the time to give us a tour of the room. Malcolm also went above and beyond for us. Everyone made us feel so welcome and helped make our 30th anniversary stay one we’ll remember. If you want to experience Bourbon Street and be right in the middle of everything while still staying somewhere classy, and comfortable, this is an A+ place to stay. We would absolutely stay here again! Thanks to all the great staff for a real memory making night!

Service was amazing our valet Christian was always on point and had our car ready before we even asked, service goes above and beyond all staff was friendly and attentive definitely returning.

Love staying here everytime! Got married in New Orleans & stayed here then.

Christian was a great valet in a great hotel