The Royal Sonesta New Orleans

No power last night I stayed. No hot water for a shower that morning. Paid for s high floor and didn’t get it. Paid for early check in and didn’t get it. Will never stay here or any of their properties ever again.

I was at this hotel a few years ago and loved it. They have definitely slipped down the ranks. The Good: 1) The location is great. In the heart of French Qtr. 2) The Staff is super friendly, check-in was easy and everyone I came in contact with was very nice. 3) if you work out the gym is 24/7 and has everything you need for all fitness levels. 4) A really nice interior courtyard well landscaped with fountain also. I enjoyed it for morning coffee. Quiet chill vibe. 5) PJs coffee onsite off lobby had some great Java and service was fast and efficient and opens at 630 am. 6) great interior courtyard pool and bar setup which is a total respite from the madness and heat of the qtr. Pool was a great temp, rectangular and deep so great for swimming if go early or late. Gets super crowded. More on that later which is a negative. The not so good: 1) House Keeping: if you have do not disturb up early morning…. Ie they come around 9am. They will not come back. Learned that on first day and every day. They never came first day even though I called front desk at noon. Every mother day never came even though dnd sign taken down at 1030 am. I had to go to front desk before leaving with my friend to ensure it will get done. This was happening to others as well. 2) The hotel was not busy yet pool was packed and hard to get chairs. They sell daily pool passes to non guests at a cheap rate. As a guest that’s paying and staying at hotel we should have priority for lounge chair. We are paying to stay at hotel and a resort fee yet 3 days could not get a lounge chair and just used pool for swimming… not good and we will not return again because of this. 3) Love the old world French charm of this hotel and architecture. However the rooms need a refresh. Worn carpet crooked toilet, rusted balcony furniture, mold above French doors dirty drapes…dark room. This is a 3.9 star hotel now. They also need to fix elevators. They were not working correctly and one closed entire 5 nights we were there. If hotel was busy would have been no bueno. ***Go to Desire Oyster Bar onsite and sit at oyster bar and get chargrilled and raw oysters and enjoy the guys that man this station and do the shucking and serving and take tons of pride in their work and are super friendly and engaging. They rock and tip well.

Joe at the valet service was excellent. He was knowledgeable and helped us find it way. He was also very kind and had perfect customer service skills. He made the trip most delightful!

We stayed three nights at this hotel. The location, the staff and the pool and rooms are all wonderful. However, I would highly recommend getting an interior room. We thought the balcony would be fun, but it is extremely loud early morning hours. Special shout out to Caleb, the bellman he was the best. Definitely recommend staying here.

Everyone we encountered from Christian to Hoe and all in between were kind, courteous, helpful. Will return. Thank you