The Royal Sonesta New Orleans

Great trip to NOLA. TRS was a great place to stay. Everything is in. Walking distance. Staff was great. Front desk, housekeeping and valet. Joe was top notch, we had a very early checkout, he had the car out front ready to go. Will be back!!!!

My wife and I have stayed at this hotel multiple times and will continue to come back. The staff is so friendly and the location is perfect. The ladies at the front desk during check in were an absolute pleasure to work with, friendly and funny and extremely helpful. We ate at Desire twice and both times were great. Cannot recommend enough. Depending on the room you reserve it can be pricey and if you have a Bourbon St balcony it is noisy but that is expected.

Very nice hotel located in the center section of Bourbon Street and in the heart of the French Quarter. Hotel was clean and service was excellent. Employees made eye contact and greeted guests throughout the hotel. Catered meals for the business functions were very tasty and fresh. Meeting area was nice and all A/V systems worked well. The valet, Christian did a great job and was very nice, gave directions, etc. the reception desk personnel were nice and prompt. There is a PJs coffee shop on the hotel and they did a great job. All in all a very nice experience.

The staff were kind and helpful. The “hot” water was hit or miss. Had DND hanger on door for one of the four days, and was messaged if we needed clean towels that day, but otherwise took out our own trash and did towel exchanges in the hallways upon our late afternoon arrivals back to our room. Perused for “room service” info one evening. Couldn’t locate any hard copy in the room until check out. Small QR code given to us upon arrival wrapped around our access cards.

I was impressed with my recent birthday stay at the Royal Sonesta. Having visited New Orleans on multiple occasions, I had never stayed on Bourbon Street before. While we encountered some check-in issues due to a third-party booking, Ms. Kourtney, a manager, demonstrated excellent service recovery skills on my birthday, substantially enhancing my stay. Moreover, Mr. Malcolm, the bellman, facilitated a seamless room transition and check-out process.