The Royal Sonesta New Orleans

The staff really made our stay amazing. Chloe, Chanel and Emika were so welcoming and made our stay feel like we were staying with family. I really could go on and on about how well we were treated but I'll keep this short. I am a Platinum Sonesta Pass Holder and we received an upgrade and breakfast vouchers. The hotel is in a great location and the room was clean, comfortable with old school luxury. We'll be back!

I am not going to complain about the noise on Bourbon street as I booked a balcony room to fully enjoy the ambiance of Bourbon street. The balcony was the best part of our stay at RSNO. This was my 50th Birthday/New Year's Eve trip from 1/31 - 2/4. I booked a balcony room back in the Fall. I researched all of the Bourbon street hotels and this looked best. The lobby and grounds are beautiful. The rooms and customer service are not. For a 4 star hotel I expected more cleanliness and a non-shabby room. The room rug was absolutely old, worn, and dirty....literally not fully vacuumed. The curtain pull was hanging off and eventually fell off during our stay. We asked for 4 new towels on our 2nd night and waited an hour (and 2 reminder phone calls) for 4 washcloths and 2 towels to finally arrive. The 2nd floor hallway had a stench of old fried food all 4 nights/5 days we were there. Disgusting! There was never anyone at the concierge desk - something I found out many weeks before I arrived. I called NUMEROUS times to the number on the website and got put through to an answering machine saying they'd call back and NEVER DID. I got bad vibes before I even arrived just from that experience, but really looked forward to my birthday stay anyway. I planned my entire itinerary myself, without help or guidance from the hotel. When arriving at the hotel on NYE the woman was nice, but I fully expected a 4 star welcome/NYE/50th Birthday treat such as a bottle of champagne or party hats/glasses/horns or even beads!! Nothing. Not even a mention of where the essentials are located - pool, gym, coffee, etc. Weird. I loved the location of this hotel. I loved R'evolution Restaurant - they made us feel special with complimentary mini bottles of pink champagne as we left. The food, atmosphere and staff were top notch. Funny how when I asked the waiter a question about the hotel, they were quick to say they are not really associated with the hotel & advised that I go to the front desk. I know the Sonesta hotels are a chain but I would think twice before trying another location due to the lack of 4 star treatment at RSNO. Sorry, I'm usually quite happy and appreciative of the service of the hotels I've stayed in, but these things needed to be pointed out. Check out my other hotel reviews around the world to compare.

First time we were in French Quarter New Orleans. The hotel was beautiful. The room was comfortable. The staff were very friendly and accommodating.

Joe. Valet. Was incredibly helpful and professional! The Royal Sonesta , New Orleans is an incredible property! We so enjoyed our stay. Service was extraordinary.

We decided to come here to stay over Christmas, the hotel is on Bourbon Street so a very busy and very loud location. Taxi needed to stop in the side street and check in by Derek was friendly and he explained we had a $15 dollar food and drinks credit per day. That is where the good stuff ended. The room has a smell to it, the wardrobe doors were barely hanging and found other furniture broken, dirty curtains and mould growing on the wall. On the first day the pool was blue and looked ok, then it turned green for 3 days and not available for use as something was broken so no pool use. The hotel had no coffee put in rooms for 4 days, they would still sell you a coffee of $5 in the foyer but no coffee provided in rooms as they said they ran out. On my third day of complaining, I was 5th in the queue to complain. I was told to order coffee in PJs and charge it to my room and it would be credited back. On check out there was no credit provided for the coffee, no food and beverage credit applied and the whole thing felt like a con. The hotel is an expensive choice, and I thought that was the price to pay for better quality but it was very poor indeed, mouldy and musty rooms, broken furniture, broken pool, no coffee when it suited them and it felt as if there was no real appetite to fix any of the issues or complaints. It ruined out stay in New Orleans and I would avoid the Royal Sonesta at all costs as it was so poor. I felt cheated and deceived