The Royal Sonesta New Orleans

The major draw of the Royal Sonesta in New Orleans is the pool, which is the largest in the Quarter. Otherwise, the place is falling apart. Scaffolding and drilling everywhere during the day. I understand that hotels there need to do their renovations in August, when crowds are small, but even the renovated parts of the hotel - like the bathroom - are cheaply done. The plumbing fixtures are loose. There is either no hot water or only hot water in the shower. The Quarter itself is also under renovation, with streets ripped up and dangerous. We were told the construction has gone on so long in fits and starts that it has killed longtime businesses. The number of drunks and drug addicts lying in doorways throughout the Quarter was larger than I’ve ever seen. It was sad to see the city in such disrepair, and the hotel was just another casualty.

Celebrating our 1 year wedding anniversary at this beautiful hotel was an experience we will truly never forget. From the moment we arrived until the moment we departed, every single member of the staff went above and beyond to make our stay feel incredibly special, personal, and memorable. OVERALL: Location is very convenient, right on Bourbon Street, where close walking distance you have easy access to the main nightlife and many bars and live music. Good choices of restaurants and food in area is amazing. Favorites are Mambo’s, excellent seafood, and a hidden breakfast gem, Cafe Fleur De Lis. Both excellent customer service as well. Room was very spacious and located right by the great pool. Not noisy at all and enjoyed waking up every morning to have the pool as my view, loved it! What stood out most was that the hospitality never felt routine or obligatory, it felt sincere. Every gesture of love, every thoughtful detail, and every effort to make our anniversary even more special was deeply appreciated. It is rare to experience a level of service where an entire team consistently makes you feel so welcomed, valued, and celebrated. To the RSNO team: Thank you from the bottom of our hearts for making our first wedding anniversary so incredibly special. We are truly grateful for each and every one of you and cannot wait to return!

Had a great time! Everyone was very hospital and friendly. Robert B from the valet was especially super helpful

We stayed at Hotel Le Marais across the street which still provides Valet Parking through Royal Sonesta at a very reasonable rate & the staff there are on point! Kevin, Robert, & Paul took excellent care of me & my daughter's! The staff on Friday evening when we arrived was on point as well I just failed to get their names but 10/10 overall! Thanks again Kevin for everything 😊

Exceptional service. Rob and Kevin went over and above to make sure our stay was unforgettable.