The Royal Sonesta New Orleans

Been traveling across the US and have been to New Orleans several times - and this hotel service wise was probably one of the worst we have experienced. The staff wasn't unpleasant, but not helpful in anyway. The lack of any effort & really made this a sub par experience. This definitely should not be considered a four star hotel. The positives (why not 1 star) - the bed was comfortable and the room was clean. The band at the Jazz Playhouse was awesome and entertaining - the service was okay but nothing above and beyond. The negatives and why I won’t recommend or stay at any of these hotels in the future. When we arrived (early evening) the bellhop was no where to be found leaving us to carry all our bags to our room ourselves (I’d understand if this was a 2 star hotel -but it’s not). The room itself was clean- but the refrigerator was not cold at all despite being on full power so we kept our water ect in our cooler bag over night. After a decent night sleep - I wanted to take a shower as NOLA is pretty humid. There was no hot water - not in the shower or sink. So we called the front desk and they quickly said they would call maintenance and hung up on us - no time frame, no info - just “I’ll let maintenance know” click and hung up. So I took a cold shower. After the shower we wanted to walk and have breakfast so we went to the front desk to ask about check out times. Once again very short responses. Mentioned the cold shower and no real response. So after breakfast (not at hotel) we returned to our room. Mind you we had Do Not Disturb knocker on our room - we went to open our door & maintenance was leaving our room. no notification that someone would be in our room. We put to Do Not Disturb knocker on so no one would go in our room. So I decide well I wasn’t able to wash my hair earlier so let’s try again. Nope, the water was still only luke warm at best. After my shower we wanted to call for valet so our car would be ready - because at this point I’m just a little over it. No answer. Called front desk. No Answer. Called Concierge. No answer. Last attempt call number on website, get an answer…ask to speak to manager because obviously this is quite frustrating at this point. Management goes straight to voicemail. As of this writing two hours later we have not received a call back. So we hull all our luggage (because no bell hop or assistance) to valet…where valet is nowhere to be found. My husband goes to the front desk and tells about our experience and while the response is not unpleasant it’s just well we can’t do anything because you booked through a third party (our credit card). They essentially gave as the $25 resort fee back. After this we finally find valet who returns the car quickly but not the key before getting another car. He literally walks past me without giving me the key after asking if that was my car. So yes all 1st world problems, but just a lack of real service of everything just made this a lackluster stay.

Stayed here for a conference.The Room was decent size but needs desperately a renovation like all of the hotel. The bathroom is old, water pressure is very low, especially in the sink. I asked the reception to fix it but the engineer said there is nothing he could do about it. It was really hard to use the sink and the shower. Nothing royal about this hotel. The reception is not trained well on their own hotel areas when asked about some info. Gym area is very nice though and well equipped.

The location is right on Bourbon Street. We thought the noise would prevent us from sleeping, but we learned that they soundproof the rooms. All thestaff was extremely friendly and courteous. The food was amazing. The jazz club was awesome and all the valet staff including Keven, Paul, Christian and Jireh absolutely friendly and warm and welcoming. Definitely staying here again. !

Royal Sonesta New Orleans my name is Judge Gardner room 3046. My wife and I stayed in your hotel from Monday July 27, 2026 checked out Thursday, July 30, 2026. Our bathtub was dirty when we checked in and it was never properly cleaned. The drapes were dirty in the room and Wednesday night at 10:51pm my wife woke me up screaming because she saw a lizard climbing the wall in our room. We called the front desk 4 times and nobody answered. I had to go down to front desk twice to report it. After 20 minutes someone came to remove the lizard. We did not enjoy our stay at your hotel.

Christian at Valley was delightful. He was always courteous and kind and helpful to us.