The Royal Sonesta New Orleans

All I can say is, we will return on your next trip. Don't be scare to stay on Bourbon Street. This hotel is safe and you can't hear any of the outside fun when you are in your room. I love the dining experience as there are many options at the Royal Sonesta. PJ's coffee had great service and good coffee. The pool area was clean even though it was a hectic Labor Day weekend. LOVED the Jazz Club. Went two times as the entertainment was great. The mattress was super comfortable making sleeping enjoyable. The pillows were perfect. Unfortunately, our room was near the elevator leaving us subject to late night/early morning party folks talking a bit too loud after their night of carousing. The entire staff were extremely pleasant and made our trip that much enjoyable. We were sorry to check out but will be happy to return at another time.

This is my boyfriend and I go to place to stay! The staff is knowledgeable and go above and beyond. Shoutout to Joe at Valet Parking 😎

Hotel was overall underwhelming. I stayed here before many years ago and the level of service isn’t what it used to be. I checked in on Friday night and the process was quick and painless, I was given room 4102. There was no mention at check-in of my Platinum Sonesta status nor were any upgrades or benefits of status mentioned. I figured the welcome gift would be some sort of cheese platter, cookies, or maybe a bottle of champagne in my room, I later discovered that there was no welcome gift here. Room 4102 overlooks Bourbon Street but without a balcony. There was music blaring all day long until the early morning hours. The rooms were clean but dated, the safe did not work and the water is $8.00/bottle. We had dinner at the Chef’s table at Revolution and it was good, but again underwhelming. (The Chef didn’t even stop by to say hello to a group of 12 at the Chef’s table overlooking the kitchen). Again, if you need a place to lay your head 2 steps from Bourbon Street this is the place. If you are looking for luxury and 5 star service, go elsewhere.

I had such an amazing stay at this hotel. It was super clean, the staff was friendly, and we were right in the middle of all the action on Bourbon Street. It was a relaxing place to stay amidst the hustle & bustle going on outside. I loved how safe it felt. I will definitely stay here again!

Bad: Several pool loungers were broken. Tiles surrounding the pool were slippery, even when dry. I saw MANY people fall - HARD! So dangerous! The pool itself did appear to be clean. The bar staff at the pool were ok. The lobby looks nice when entering, but the chairs are OLD AND DIRTY. There was a large yellow stain in the bathtub, and the sink drain was semi-clogged. Water ran down very slowly. No way to clear the steam after a shower. There was not enough lighting in our room (3071). Only two lamps, no overhead lighting. We had an inside balcony room. There were at least 20 rooms on the same level that opened onto the wrap-around shared balcony. For those 20 rooms, there were four tables outside of random rooms. When I called down to ask for a table, the representative told me to take one from outside another room. She said that's what everyone does. Ok, so everyone knows that there are only four tables for 20 rooms, and it's ok to steal one from someone else, risking getting into an argument with another guest? How RIDICULOUS!! Early check-in (before 11 am) will cost you $75. Even at 10:59. Good: The staff were all very friendly, and the breakfast at Desire was delicious with impeccable service. Beds were VERY comfortable and the air conditioning in our room kicked a$$!! The feel like the temp outside was 107 most days, so we lowered the A/C to 65 at night and woke up freezing! Just the way I like it. All in all, not sure if I'd stay here again.