11 Howard

My wife and I stay at this hotel multiple times per year. This trip was for my wife's 50th birthday with 2 rooms for our family. This is hands-down our favorite hotel in New York, and one of our very few favorites in the world, and that is in comparison to some of the truly great hotels of the world. The building and rooms provide a truly authentic Soho experience. You feel completely integrated into this unique neighborhood. The rooms are very well designed and constructed. High ceilings, large, arched windows. While space is always limited in NYC, these rooms provide a surprising amount of room, and are very comfortable. I want to particularly compliment the staff. They are exceptionally friendly, accommodating, and helpful. A real professional experience. I already have multiple return trips on the books, with more to come!

Fairly average New York hotel. Stayed for business in the TriBeCa area. Good - decent location, nice lobby and lounge area. Less good - rooms are not particularly well equipped. This is the first NYC hotel I’ve stayed in without coffee in the room. Rooms are pretty small. My room also had someone’s underwear in the drawers (!) which shows the rooms can’t be cleaned that thoroughly. Food options also seemed limited - menu in the lobby Mexican-style restaurant was very short. A fire alarm also went off at 4am, but I guess I can’t really blame them for that. Probably would not stay again.

I was visiting friends in NYC and decided to stay in SoHo and I had been to the 11 Howard before to only make use of the Higher Dose location. I booked my stay and was very much satisfied. Rooms are small but very cute and plush. The bar allows guests to enter with no lines. Vibe is great.

Had to have the hotel replace the hair dryer 3 times because the first two were broken, the last hair dryer they gave me electrocuted me and began sparking while using it and almost caught on fire. I don’t recommend staying here. Additional: The battery in the safe needed to be replaced upon arrival but our phone was broken so we couldn’t call downstairs to ask them to send someone to fix this. We had to go downstairs to ask for help. The next day the light in the closet went out. The shower door in the bathroom cannot stay closed so the floor is always soaking wet, housekeeping seems to be aware of this so they leave a towel rolled on the floor as to prevent puddles. I got an email asking me to rate how my stay was but the link is so spammy I can’t even submit after I complete all sections so I’m just gonna leave this review here!

There are plenty of soho hotels, and this would be one to avoid. VERY shady billing practices that took me ages to resolve. Charged 300 for incidentals and it took 2 weeks for me to get this back. A series of fruitless calls, and even then the charges for minibar items I didn't go near (WHO WOULD?) appeared out of nowhere while I was trying to get the deposit back. AVOID.