11 Howard

Had to have the hotel replace the hair dryer 3 times because the first two were broken, the last hair dryer they gave me electrocuted me and began sparking while using it and almost caught on fire. I don’t recommend staying here. Additional: The battery in the safe needed to be replaced upon arrival but our phone was broken so we couldn’t call downstairs to ask them to send someone to fix this. We had to go downstairs to ask for help. The next day the light in the closet went out. The shower door in the bathroom cannot stay closed so the floor is always soaking wet, housekeeping seems to be aware of this so they leave a towel rolled on the floor as to prevent puddles. I got an email asking me to rate how my stay was but the link is so spammy I can’t even submit after I complete all sections so I’m just gonna leave this review here!

There are plenty of soho hotels, and this would be one to avoid. VERY shady billing practices that took me ages to resolve. Charged 300 for incidentals and it took 2 weeks for me to get this back. A series of fruitless calls, and even then the charges for minibar items I didn't go near (WHO WOULD?) appeared out of nowhere while I was trying to get the deposit back. AVOID.

This was the worst NY hotel we’ve ever stayed in. There is literally no lobby, with 1-2 employees working at a small table. The elevators, dirty hallways and room were dangerously dimly lit. There weren’t enough accessible outlets. No place to open a suitcase. Hot water in the shower wasn’t steady. Don’t stay here!

Agree with other reviews… a 2-3 star hotel in a boutique hotel wrapper. It’s not awful, just a solid fine. And Marriott status gets you nothing, not even a bottle of water at check in. We did like location however… If you want higher touch or some consideration or your Marriott status, you’ll do better than elsewhere

This a two star hotel trying to pretend to be a 5 star hotel. The service was absolutely terrible - staff was rude (specifically the people in the finance department) and misinformed. We were charged for mini bar items despite not touching the mini bar. We were told we would receive additional promotions from amex which were not honored. The room was tiny. The hallways were dirty and not kept up properly. It took 40 minutes to get the attention of the waiter at breakfast. I would highly reccomend avoiding this hotel - plenty of other options in SoHo.