11 Howard

We found 11 Howard to be compact but comfortable. The beds were great after a long days exploring and the shower and shower gels very refreshing. We ate breakfast on our first morning which was very tasty. Some aspects are a little tired and the room could benefit from better/clever storage. We enjoyed the location and the staff were friendly.

Overpriced, tiny rooms and rude corporate office. The marketing team stole and used my content on their social media WITHOUT permission, and when I addressed this issue with professionalism, they dismissed me entirely. I do not recommend staying here if you're looking for a professional business.

This is a front desk night manager appreciation. After a cancellation error by my business travel agency, Daquon helped me reverse the mistake including a credit card charge as a courtesy. I am so appreciative for the help and understanding, as the error was unknown to me until after my anticipated check in date when I saw the credit card charge. I will absolutely stay at the property on my next visit to NYC.

This so-called 5-star hotel is a complete scam. Starting with the lobby — it’s dirty and looks completely neglected. The rooms are tiny, the beds are uncomfortable, and so are the pillows. Cleanliness is basically nonexistent; some things are clearly not properly cleaned. The walls are paper thin — you can hear everything from everyone. The hallways are filthy, and the carpet looks like it’s been there for 40 years. The location is definitely not great either — it’s on the outskirts of SoHo, right on Canal Street, surrounded by fake bag vendors in a terrible neighborhood. And to top it all off, we couldn’t sleep a single night because there’s a rooftop nightclub blasting music until 4 a.m. I would never recommend this hotel. A total scam and disappointment — disgusting in every possible way.

For being a 5-star hotel the service at the reception was severely lacking. There was only 1 man, I wish I got his name who was always wearing a suit, who had a sense of helpfulness and professionalism - the rest of the staff were rude and unable to help with the most basic of services and requests. I also want to say that when our large group entered the hotel to check-in with many luggage’s, there was no one to help us with them or to even open the door, while 3 people sat at the reception desk and didn’t even bother to get up to assist. The food service on the 2nd floor is also very, very slow and not convenient for those who have to get out the door quickly - I have to say the 1 server on the floor was nice and it’s clearly not his fault as there is just an issue of understaffing. All in all, I couldn’t believe for a 3 night stay the cost was $2,600 and the service was this terrible and I would not recommend this hotel to anyone. Our group usually stays at the SoHo Grand that is a 4 star hotel and while not as “chic” in look and feel as the 11 Howard is a much, much better experience overall in regard to the rooms and the staff.