Aliz Hotel Times Square

Hotel Aliz was great for the price and location. Rooms are small, but that's to be expected in NYC. We had 10 families all stay there, and our overall experience was great. Location to be able to walk to many places in Times Square, was perfect. Staff was super nice and helpful. We would book here again.

I had a great stay at this hotel while I was here for business. I loved the free drink vouchers and credit that they give you upon checking in! Location is extremely convenient too.

Louis Vuitton purse left behind in room after check out, contacted hotel after leaving they have emailed to confirm it HAS been found by house keeping BUT I have had no follow up on how to receive my purse, almost one month has passed with no contact? I have emailed head of house keeping several times as well as the front desk no one has answered. Purse, drivers licence and bank cards not returned!!!

Booked this hotel as part of a special birthday trip for my partner. On the whole, the hotel is pleasant, comfortable and in a great location near Times Square and very close to a big subway station, but I felt the staff let it down slightly. We arrived quite late due to issues at JFK. After 26 hours awake and stressful travel problems, we were met with quite a surely lady on reception who had no warmth at all. She did not explain basic things such as needing to use your lift card to operate the lift, so it was quite frustrating and not a great first impression for our stay. Our room was nice, and was apparently an upgrade, but as others mentioned, it wasn't cleaned the first day despite leaving the alert on for the maid service. When it was, it was done very well. The bed was the comfiest bed I think I've ever been in and as we were on the 30th floor, we had a great view of Times Square. This bed will be something I dream about for a long time and was the best thing about the hotel. The other big let down was that I had arranged in advance for some birthday decorations etc to be added to the room over email with Brandon, but nothing happened, which was very disappointing. The lady working checkout on Saturday 19th July was actually WONDERFUL so a huge shout out to her and also to the bellboys dealing with luggage that day. We had absolutely no issues using the lifts... once we knew how!! Communal areas were clean, although very small, and you get a welcome drink of choice from the lobby bar (not the rooftop) and 25 dollar to spend at the shop but it must be in one go. The rooftop bar is a separate business from the hotel but is fabulous. The room deposit apparent takes 21 working days to be refunded, so I am also still waiting.

The room is comfortable, clean and modern. They give you bottles of water on arrival, vouchers for the bar and top up the waters daily! We are a family of 4 adults and stayed in a room with 2 double beds. It was very comfortable, the aircon was great and we had a great view!! The only thing is that there wasn’t much storage for 4 people but we were fine! The rooftop bar is a must see when you visit. Also note that if you want a late check out they said it was 50$ an hour.