Andaz 5th Avenue

Living in the DC area for the past 12 years, I have been to NYC about 20 times and the Andaz was by far the best hotel that I have ever stayed at in NYC. From check-in, where the staff were so hospitable and easy to converse with. Whatever questions or requests I had, the staff always came through. The room was huge with high vaulted ceiling. The decor is modern with wonderful taste. The bathroom, with 2 sinks, and a huge shower that a family of 5 could easily all fit into, was beautiful. This hotel is all about customer service and not charging you everything. They have bottle water and other freshment at the front desk as well as the reception library sitting area. They also have wine available for guests every evening from 5 to 8. The gym is well equipped with whatever machines and free weights you need. They have 3 (2 Erg and 1 Peloton) rowing machines amongst everything else there. They also have chilled water bottles for you to use. Finally, the location on 5th Ave./41st street is fantastic. It is less than 10 minutes from Times square and 5 minutes from grand central. It is close to these touristy places but doesn't have all the craziness that comes with it. Tons of restaurants and markets near where you can get whatever you need. Overall, just a wonderful hotel for everyone. My family already miss this hotel and will look to stay here again!

Unfortunately, this was one of the worst hotel experiences I have had. This property should not promote itself as a “luxury lifestyle” hotel. The lobby lounge was filled with old, stained sofas and chairs, and our room was poorly maintained, with stained sofa and carpeting, inadequate seating, and dim lighting. The single, very small closet was completely inadequate for a week-long stay, forcing us to live out of open suitcases. Overall, the condition and lack of comfort fell far short of what I expected from a luxury Hyatt property.

This used to be the best spot in NYC. Location is amazing, service was great and rooms quiet and clean. What happened here??!! Surly attitude, mechanical (HVAC failure) , Threadbare towels (yes, I have pictures) and the whole property is sliding slowly into disrepair.

An absolutely fabulous hotel in a fantastic location. All the staff were particularly attentive and went out of their way to help. The food was excellent for breakfast and dinner.

Ideal location near the Library. Good restaurant for breakfast and dinner. Friendly, helpful staff. I enjoyed my three night stay and would definitely recommend.