Andaz 5th Avenue

Andaz New York City is perfectly located, making it easy to explore everything the city has to offer. It’s just a short walk to Times Square, Rockefeller Center, Summit Vanderbilt, and Grand Central Station, with great dining options nearby and the subway steps away. After a full day of sightseeing, it was wonderful to retreat to our comfortable room and unwind. The customer service was excellent, making our stay feel both relaxing and welcoming. I would absolutely love to return on my next trip to NYC.

We are Hyatt Globalists and loyal to the brand, which comes with an expectation of recognition and service—especially at a luxury property. Unfortunately, this stay fell far short, starting at check-in. Upon arrival, we were not greeted at all. Staff were focused on their phones and made no effort to acknowledge us or welcome us to the property. There was no sense of arrival, no recognition of our Globalist status, and no attempt to deliver the level of service expected from a high-end Hyatt hotel. For a luxury property charging premium holiday rates, this was extremely disappointing and immediately set a negative tone for the stay. The room itself felt worn and poorly maintained. Door handles were loose, the sink had visible water marks, and the scale did not work. Bathroom amenities were barely half full, which further reinforced the lack of attention to detail. Despite availability clearly showing online, we were not offered any upgrade, even though upgrades are based on availability for Globalist members. The complimentary glass of wine was not offered proactively—we had to ask for it while staff were again on their phones. Public areas were also tired. Couches were visibly worn, not vacuumed, and clearly well used. One bright spot deserves recognition: the housekeeper on the 8th floor. We regret not knowing her name, but she was by far the friendliest and most welcoming staff member we encountered. She genuinely made us feel welcome and provided the only true sense of hospitality during our stay. Breakfast was another letdown. For over $100 for two people, the quality was subpar and not reflective of a luxury experience. Service was extremely slow. While there was a mandatory Christmas gratuity—which we understand—the hotel was clearly understaffed, and service levels did not justify the added cost. For such an expensive hotel, particularly during the Christmas holiday, this experience was deeply underwhelming. We ultimately canceled our remaining two nights and moved to other properties just two blocks away, where the service and experience were far superior.

Great location. Very clean and spacious room. Warm cider in the evenings after long days of walking in the cold was much appreciated.

Excpetional hotel! Extremely clean, spacious, comfortable, great location, and great staff! The rooms aren't like tiny NYC rooms that are as big as a closet!

The hotel staff, from the gentlemen at the concierge to the hotel manager (Renee Wang) and everyone in between, is truly incredible. My husband and I make an annual visit to NYC so this is a special tradition for us. Ever since discovering the Andaz a couple years ago, it has elevated our experience tenfold due to the convenient location, exquisite rooms, and friendly service staff. Everything is top tier and will supersede your expectations, including the food!! This year was extra special for us because I am nearing my third trimester of pregnancy. Renee made sure to make us feel at home by putting us on the quiet side of the floor, delivering a fruit basket, and even gifting us onesies that say “I ❤️ NYC.” We can’t wait to bring our baby here next year, we trust they're going to make it all as easy and memorable as possible! If you’re deciding between this and other hotels to stay in NYC, CHOOSE THIS ONE! You won’t regret it & you won’t be able to go back to any other! :)