Andaz 5th Avenue

my experience was awesome. Sometimes when you watch old movies, you get a feeling of what really good service used to look like, and you wish for those times. I’m happy to say those times are still alive and well at the Andaz.

We got very wonderful warm welcome from the staff. Especially from Sasha and greeted us with lovely smile. All the staff were wonderful. Even during the breakfast or dinner. Food was good too. Room was nice big and spacious with luxurious bathroom.

Booked a room for 3 (a couple plus child), and when we check in we find out there is no extra bed provided for the child, unless we pay an extra blackmail fee of $50 for it (on a 3 night, $750/night stay!!!). As a matter of principle, we didn't, and raised the issue with hotel management and booking.com, that this should be a standard service for a booking of 3, that was confirmed by the hotel. The hotel's reply was "they can all sleep in the same bed!!!". We ended up doing that, which ruined our holiday. Disappointing and (honestly) disgraceful from a Hyatt-chain hotel

The location is perfect. The staff is friendly. The breakfast is delicious. Overall, a great place to have your NYC vacation based out of.

I don't know who this hotel is for. Here on business the space is not adequate to work in and has no place in the hotel I would want to have a drink with colleagues. As tourists the location is fine but a couple will struggle to share the space, despite the large room size, because of how it's laid out. The beds are also VERY low and the pillows very uncomfortable. Property is not being cared for with regular maintenance. There is wear and tear everywhere you look from the lobby (which smelled of sewage our entire stay), the elevators, hallways (stained carpets and every corner chipped paint and marked up from carts or luggage, and in the rooms with scuff marks on every wall that a Mr Clean Magic Eraser would take care of if anyone bothered. In addition it's a large room that has almost no usable hanging space. They prioritized a design feature over having somewhere to hang your things. The large windows are nice but the sheer curtains did not roll up because they were broken and the automatic shades were so loud it was like fingernails on a chalkboard. If you're looking for a Hyatt in the city it's worth spending the extra money or the same number of points for the Park Hyatt. If not, you're better off saving and just use the Hyatt Place or House. At least you'll get what you paid for.