Andaz 5th Avenue

Great hotel! Ez check in with reasonable valet parking. Small but well appointed rooms with high ceilings!! Comfortable bed, nice bathrooms! Efficient room service snd good breakfast. Btw great location!

Superb location....not super touristy but close to much....especially Grand Central and Times Square. Staff is great. The room was very nice and comfortable. Breakfasts were meh plus....but not a huge deal. I'd go back for sure.

I stayed at Andaz 5th Avenue for one night on January 23rd to celebrate my anniversary and to experience Hyatt’s luxury brand for the first time as a Globalist. Unfortunately, the stay was deeply disappointing. At booking and check-in, the hotel was aware of both my Globalist status and that this was a special occasion. I was told a suite upgrade was unavailable but that I was placed in a “very nice” Deluxe King. The room, however, was anything but deluxe. Upon entering, the room temperature was set to 80 degrees, and the only window faced directly into office buildings, creating a dark and depressing atmosphere. There was no proper closet—only a glass case, which felt impractical and odd for a luxury property. More concerning was the condition of the room. The bathroom was not clean, and a closer look revealed stained carpeting, dirty walls, visible black tape on the walls, and floors that were clearly worn and neglected. Given the condition, I skipped showering altogether. When I raised my concerns, management offered to switch rooms or deep clean” the room while we were out and offered complimentary cocktails. I don’t drink, and we were not planning to be away long enough for a deep clean to be realistic. When asked what would make it right, the only reasonable solution was a refund of the night—either points or payment—given that the room was not as advertised and unusable for a celebratory stay. There was no follow-up from management. We checked out the next day, and to make matters worse, I was charged for breakfast and other items that I was explicitly told would be on the house. I am genuinely surprised that Hyatt categorizes this as a top-tier property. The room condition, lack of follow-through, and billing errors are not what I would expect from a luxury brand—especially when celebrating a milestone stay as a loyal Globalist member

This is hands-down one of the best hotels in NY - it feels truly boutique, despite its size and everything about the property exudes class. The property itself is really tastefully designed (the lobby feels more like a gallery than a hotel reception) and nothing is too much trouble for the team (including my never ending need for more Nespresso pods and hangers). The complimentary mini bar is a really nice touch. Would absolutely recommend this hotel!

As a Hyatt Globalist, Andaz 5th Avenue continues to deliver a consistently strong experience. The location is prime — directly on 5th Avenue next to the New York Public Library and Bryant Park — making it ideal for both business and leisure stays in Midtown. Globalist recognition was excellent. Check-in was efficient and professional, with a warm welcome and clear communication throughout the stay. Room upgrades were handled thoughtfully, and the rooms themselves are spacious by NYC standards, modern, and very quiet. The floor-to-ceiling windows, comfortable bedding, and functional layout make it easy to actually relax in Manhattan. The complimentary non-alcoholic minibar is a standout Andaz feature and genuinely appreciated. Housekeeping was attentive and consistent, and the overall condition and cleanliness of the property were top-notch. Service throughout the hotel felt polished yet relaxed — exactly what you expect from the Andaz brand when it’s executed well. This is a reliable choice for Globalists who value location, comfort, and smooth service without unnecessary formality. I’d gladly return and would confidently recommend Andaz 5th Avenue to fellow Hyatt loyalists.