Andaz 5th Avenue

Pretty terrible. We arrived at 6pm to check in, having just flown in from Europe with a toddler that’s sleeping. Our suite was not available at 6pm and would not be available for another 1-2 hours despite us communicating with our Globalist concierge our anticipated check in time. They downgraded us to a different suite despite other suites being available on the Hyatt website. Pretty terrible experience. I would not stay here again. Horrible.

Favorite hotel in NYC - and there's no shortage of outstanding establishments. I've written a number of reviews, and everything I've written remains consistent with each stay. The Andaz 5th Ave has transcended hotel status and has become our NYC home. We know the staff by name as they do us. We walk in and are greeted with hugs and a big WELCOME BACK followed by follow-up questions about what had been going on in our lives since our last visit; all of this happens before the staff even check us in, so this is all by memory - and we only stay 2x, maybe 3x yearly! We visit primarily to see my 95-year-old grandmother, and they ask about her by name! The same experience occurs downstairs each morning when we have breakfast. Justyn and Heather are good to get us going with breakfast, but always remember elements from our last stay and check-in with us about them. This stay was a short visit from July 19 -24 in an Andaz Suite. In general, all room types in the Andaz 5th Ave are generous in size and will comfortably accommodate long stays in my opinion. Housekeeping is absolutely outstanding. They make an effort to learn what time you leave your room each day to have it cleaned very early (or late, should you wish). Also, hotel housekeeping staff are generally standoffish, but we really enjoyed it when we came across our housekeeper and had nice conversations. As mentioned in many reviews, the hotel's location really can't be beat! You're right across from Bryant Park and the library. A few blocks over, you have Grand Central. Walk west and you're at Time's Square and Broadway. In any direction, and within just a few blocks, you have access to subway lines that will take you almost anywhere in the City. Yes, you have your Four Seasons, Peninsula's, MO's, Aman's, Rosewood's and even the Park Hyatt, NYC. Based on our experience with those hotel brands and other 5* establishments, our experience here is priceless. I'm very proud that I can write a review such as this after each stay - without exaggeration. We hope your stay here is a special as ours always is.

Favorite hotel in NYC. Great location. Rooms are beautiful and best of all, the hotel staff is amazing. They friendly, helpful and always available to assist. We will definitely be back.

Very nice stay, I was met at the curb by staff to assist with luggage and provided a bottle of water. Check in was quick and availability of Uber was within a minute most of the time. Room was beautiful and staff was responsive when needed.

The Andaz is in a perfect place to visit NYC with fantastic oversized rooms and suites. For primary school aged kids and above it is perfect. Free in-room movies and snacks make it just that much better. They have true two bedroom suites that were perfect for our family overlooking the library and Empire State Building.