Andaz 5th Avenue

We stayed at Andaz 5th Avenue from February 15–19 on our first trip to New York City, and it turned out to be a fantastic home base. The location is hard to beat; directly across from the New York Public Library, a short walk to Grand Central, and close enough to Broadway that we could stroll to every show we had booked. Being able to walk up and down Fifth Avenue and pop into museums and famous landmarks without needing a car or taxi made the trip effortless. The room was clean and surprisingly practical, having both a microwave and refrigerator was a real bonus for late-night leftovers. We did encounter a small housekeeping oversight (a few items left under the sink by previous guests), but Vaibhav handled it personally and professionally. Instead of delegating, he came up himself and resolved it, even extending points as a courtesy. That level of ownership impressed me. Breakfast at the bar was excellent each morning. Fresh ingredients, well-prepared dishes, and outstanding service. Raquel was especially wonderful. Minor cosmetic flooring detail aside, we left genuinely impressed. For a first NYC visit, this was exactly the right choice.

A wonderful and convenient location with a terrfic staff. A beautiful and modern room and bath and sitting area with all the modern conveniences. Proximity to the Theater District and wonderful restaurants is a tremendous plus. Elevators were efficient and wait times were short. The lounge in the Lobby was very comfortable with morning coffee, afternoon soft dronks and bottled water and evening wine pours-all complimentary! Terrific and very amicable staff-all eager to please and assist us. Who could ask for more in Manhattan no less?

I placed an order for flowers to be delivered to a guest at the hotel. I was initially quoted $150 for a seasonal bouquet, which included delivery. However, I was subsequently charged $383.85, more than double the original amount. This substantial increase was not communicated to me in advance. While I acknowledge that our request for a lily and a rose may have contributed to a higher cost than the initial $150 estimate, a more than doubled charge without prior notice is unacceptable. I am extremely dissatisfied with the hotel's customer service. When I contacted them to express my shock at the final cost, the lady I spoke with was unconcerned.

This is a well-managed lifestyle hotel near Bryant Park. The facilities are relatively new and well maintained, and the staff is young, energetic, and eager to help. Overall, it was a very pleasant stay, and I would gladly return on my next visit to New York.

Great hotel in NYC with excellent service and central location. Food was very good. Room was comfortable and all hotel staff were friendly helpful and attentive. We will definitely be back!