Andaz 5th Avenue

The carpets in the hallway are dated and stained. Odd smell in hallway and entrance. Not up to standard, service was ok, not great. I would not come back

I've been staying at this hotel for years as a Hyatt Globalist, with dozens of nights on property. This was my last stay. The hotel has slowly corporatized—the small touches and personal service that justified the price are gone. What's left is an expensive room and a transactional relationship with management. The final straw: my flight was canceled and I asked to move my (nonrefundable) night by one day. They refused (dismissively) and insisted I pay for a night it was physically impossible to arrive for. In all the nights I've spent here, it was the first favor I'd ever asked. I escalated on property and was told the policy stands. Globalist line also no help, blaming the hotel management. I understand the rules. But at $900/night, from a property that has had my (and many at my company's) loyalty for years, a single act of grace shouldn't be a stretch. If this is how they handle the first ask from a Globalist with their stay history, it's a clear signal about how they'd handle anything that actually went wrong on their end. There are better hotels within blocks—better rates, better service, and still standing on the personal touches this one abandoned. I won't be back.

Very good location on fifth Avenue close to Grand Central Station room suspicious ambience as you enter Andaz is word class. Food and beverages. Awesome dining experience in the breakfast was awesome. Will wholeheartedly support anybody who wants to enjoy a stay in New York City just Across New York public library Grand Central fifth Avenue you name it they have it perfect vacation spot.

We chose the Andaz for location for our family trip to NYC - a great spot right off Bryant Park next to the Public Library. We had a Prive reservation for the 2-Bedroom Andaz Suite, which was perfect for four us, which included my mom. The living room was spacious and the full-size refrigerator was lovely to have, especially with Whole Foods across the park. The biggest issues with the hotel was the lighting system - which I heard is one of their biggest complaints. It was SO strange - the light control panels seemed like they were for your room, but if you turned the living room lights on, it turned the bedroom closet lights on, etc. Same with the auto shades - if you shut the shades in your bedroom, it shut the shades in every room of the suite. So, if you are an early riser and want to sit in the living room when you get up, you cannot open shades or turn on many lights.

Great location. Fantastic employee attitude throughout the property during our 7-night stay. Very impressive. Clean rooms and gym. Restaurant/Bar friendly service, good food. Appreciated welcome by Director of Ops. Enjoyed our stay. Keeps getting better. Highly recommend.