Baccarat Hotel

This hotel does not disappoint!! It is in a great location, absolutely stunning and the customer service is off the charts!! After our first night I had a couple minor things I was going to mention to the hotel but before I could, one of the staff (Blossom) reached out to me to make sure everything is was great. She handled the issues right away and made everything perfect. She was so professional and kind and she continued to make sure our stay was fabulous all week! My husband and I have stayed at several luxe hotels in NYC but now we will always return here!! Thank you for a magical week!!

I spent three nights at the Baccarat Hotel last week as I was in town for business. If you are looking for a world class experience then you should look no further. This hotel is spectacular and the people who work there are even better! You are greeted by Kelvin and the guys out front like family! I thank all of you for being so warm during my stay... Coco, Baboo, Saadad, Doumbia, & Sam are just tops at their craft. You check in and the room is ready! You are always greeted by the same kind faces in Fresia, Matthew, and Tanbir. Always so positive and welcoming! And...a nice upgrade was offered! Big thank you here!! I walk into their Grand Salon that is so well appointed with crystal you feel as if you are in the Palace of Versailles! I am met by Ivani who once again is, warm, welcoming, and gracious! She is wonderful and offered a nice cappucinno! I mention all of this detail because that is what they do best is pay attention to the smallest things that shows how much they care about you! I needed a short notice reservation and presto...Rajae (concierge) delivers! She does it effortlessly and really is such a pleasure to converse with about many things. Rafael... (concierge) spent time with a friend of mine who was in town. His first time in the Grand Salon and Rafael made sure he was comfortable and couldn't do enough for him. So professional this concierge team and really connected in the city. They have a boutique of crystal & and I had the pleasure of meeting Leen & Claudette. Both of them couldn't have been nicer and such a pleasure to speak with both of you! I have many of my meeting in the Grand Salon and Aida always makes sure I have a place to conduct the meeting. I mean, she goes above and beyond to ensure that I am happy! I thank you from my heart! The team in the Grand Salon are like an orchestra that hits every note, every time! They remember my drink or what wine I had the last time I was in town and are such a pleasure to be around. When you are away from your family they make sure that I feel at home and do it with ease. This team of Nasir, Roland, Solomon, Karma, Frederick and many others are just like seeing family! A big thanks to all of you! I spoke with Kristen who always makes a point of saying hello... To all of the new members of the team I thank you you for taking the time to say hello as well! I book my room with Patrice, who is by far one of the nicest people I have been associated with. She gets back to me in a timely manner and really wants the best situation each time I make a reservation. I thank you so very much Patrice!! You are the best! I stayed on the 10th floor this stay and the housekeeping team on this floor was over the top! The order in which they put all of my things is incredible. The even place my hats on the bust in the room which made me laugh when I returned. Thank you so much!! The gym is fantastic and the location is right in the middle of Manhattan so you are perfectly situated in the this city that has everything you could ever dream of... I could not imagine ever staying at any other hotel in New York! See you in a couple weeks with my family this time!!

Shawn was able to make our weekend perfect. Will definitely be coming back soon and setting up my whole stay with Shawn thanks again

Our stay at the Baccarat Hotel, was most definitely a pleasure. Everything was literally Top Tier. --The best hotel I've ever stayed at. The staff made our stay even better. Good attitudes, smiles everyone and most definitely gave us a welcome home vibe. We felt so safe. But I would love to give Shawndell his flowers. He was the BEST! He made sure my friend and I had everything that we needed to have so that we could enjoy our stay. Next time I visit New York, I will most definitely be staying here again and it is all because of how warm and welcoming Shawndell made us feel! If you're reading this reviewing, I HIGHLY recommend you to stay at the Baccarat hotel. Ask for Shawn, he will most definitely take care of you!

I absolutely love this hotel. Everything was super nice and sweet. Top tier services ! Shawndell was the best. He accommodated my friend and I. He made sure our stay was lovely. I’d definitely come back !