Baccarat Hotel

The Baccarat is the only hotel in a sea of choices that I stay when I am in Manhattan. It is the top of the top as this property is quite elegant and is in a superb location. As beautiful as this hotel is and it is stunning, it would not be anything without the outstanding team that they have assembled. The entire group really makes my stay quite personal and cannot do enough for you. They do everything effortlessly and with pleasure. I want to thank all of you for always being so wonderful when I am in town! You know who you are but I always make things personal...Kelvin, Baboo, Coco, Sadaad, Sam, Doumbia, Rafeal, Tony, Aida, Carlos, Tenzin, Solomon, Nasir, Roland, Karma, Frederick, Antoine, Teddy, Brandon, Ivani, and the many others who really give me so many reasons to come back to the Baccarat! Thank you from my heart!!

the tv remote is outdated; the close captioning button and pause buttons were inoperable. one the pads to open the curtains was inoperable. unfortunately I didn't figure out their were 2 until the day I left; on wednesday of my stay, I returned to the room 3:45 and it had not been serviced yet, as a result our towels had not been exchanged for our showers before dinner. ; while I was out of the hotel one day, I called at 11:30 to reserve a table in the bar for that evening. got voice on 4 occasions. at 2:00 , the call was answered and the lady took my reservation for a table for 4 at 6:00; when we arrived at 6, they had no record of my reservation and no table available at the bar for me. one morning, we ordered breakfast and the pastry basket was 4 slices of toast... no croissant, no muffin no anything that was sweet roll. I asked the waiter to get the basket and he was very nice, apologized for the error and he brought it back uo. After he left, I realized the fruit that was included in the item I ordered was also not there, I called down and they said they would send it up when he brought the basket . the did not happen nor did he retrieve it when I asked when he returned with the pastries. one evening, I had guests coming and I told them we would meet them on the second floor in the grand salon. they arrived and the gentlemen at the door said I had not called to let them know they were coming. since I wan to meeting them at my room, I assumed the common area on 2 did not ask them to come to the room, I had no knowledge that calling the desk ahead of time was a requirement. What was worse, the greeter told them it was up to them to call us to allow them so I could call down. Neither of them were carrying their phones only because a lady in the lobby offer her cell to them, were they able to m make the call. I was happy they knew our number. Hard to believe there was not a house phone offered but the hotel is not set up for this and putting our guests in this position was inexcusable. finally, I would suggest to you that the metal coffee pots are not effective in keeping the coffee even warm for any length of time. There many different carafes available today that you should have switched to long ago. Hard for me to believe that I am the first guy to call you attention to this. When I checked out, I mentioned this to the lady who serviced us and she apologized and gave us a generous credit on our bill. While I thank you for that, I di

I’ve truly never been so at a loss for words. My experience at the Baccarat Hotels & Resorts was beyond exceptional; no amount of praise feels like enough to express how special it was. From the moment I arrived, it felt less like checking into a hotel and more like staying at the home of a dear friend whose only concern was that I have the time of my life while celebrating my birthday. Every single team member I encountered made me feel welcomed, valued, and genuinely celebrated. Their warmth and attention to detail created an atmosphere that felt both luxurious and deeply personal. I didn’t just feel like a guest, I felt like I was among friends. My recommendations: get the Fifth Avenue breakfast, you will not be disappointed! Get the aromatherapy massage. I would like to personally thank Zobedia Almonte for making my experience unforgettable and treating me with such kindness on my birthday!! And I most definitely can't forget the front desk agents, particularly Solomon and Shawndell, who went out of their way to make sure I was accommodated! I’ve already decided this will become my birthday tradition every year. Traveling is about more than just the destination; where you stay should be part of the magic. And the Baccarat has completely spoiled me, no other hotel could ever compare. There is simply no upgrade from this experience! Their motto should be "Darling, all you have to do is just ask!"

Let me preface this review by saying that I love brands and luxury experiences. I don’t subscribe to the notion that a hotel is simply a place to lay one’s head and rest overnight. For me, the hotel can set the tone for an entire trip. The Baccarat Hotel in NYC sets the tone in all the right ways and remains one of my favorite go-to places to stay in Midtown (now three times and counting). From the moment you pull up to the front door, you’ll be warmly greeted by one of the friendly doormen (Kelvin or Babu), who will take care of your luggage and whisk you away to the second-floor reception desk to check-in. You are immediately surrounded by stunning Baccarat chandeliers and fixtures at every turn, so you can’t help but soak up the sumptuous décor that is thoughtfully placed throughout the property. Before being escorted to your opulent hotel room, the lovely concierge, Alejandra, will extend a warm greeting and offer her assistance with obtaining reservations at some of the cities hottest establishments (she’s come through even when my Amex concierge failed me miserably). Every space in the hotel is elegant – there are Baccarat chandelier light fixtures in the elevator and the rooms are spacious and serine. The spa-like bathrooms are filled with Baccarat rouge toiletries. The minibars are stocked with Baccarat cocktail glasses. During nightly turn-down, housekeeping places a classic red Baccarat box of chocolates on your nightstand – you literally couldn’t ask for anything more. Breakfast in the salon is a dream – you can see why others book reservations for lunch or high-tea, just to enjoy the decadent ambiance. There are a plethora of luxury hotels in NYC, but The Baccarat is exceptional because of the staff. They work tirelessly to make the hotel feel like your home away from home. It’s a wonderful feeling to come back to a hotel and the staff greets you with a genuine smile and welcome back! It’s a small, but powerful acknowledgement that they take time to remember their hotel guests. I can’t wait to return to the Baccarat next month!

My sister and I stayed at the hotel, I absolutely loved our room and the dual toilet/bidet. As soon as you sit on the toilet it automatically heats up. I’m purchasing one for my home, that’s how much I loved it. The menu items are very tasty. Everything I ate was delicious. Their bar is a vibe if you’re looking for a good lounge/place for great drinks, food & music. I’ll be back for sure!