The Benjamin Royal Sonesta New York

We like this hotel and have stayed there before. The staff is great. We had a terrace Suite. We requested a king bed and when we first checked in, they put us in a room with a queen bed. I called downstairs and said don’t you have a king bed version of this room and they said oh yes, of course we’ll move you. So then poor Elias from downstairs had to come all the way back up and lug our stuff to a different room, which was much bigger and better. I wish they just would’ve given me that room in the first place. Anyway, the hotel is nice. We had a great time. I will stay here again. The price was right for a nice suite I thought it was reasonable. We ate at Parliament restaurant several times and while good, the breakfast was just OK because the coffee was actually quite bad and we had to go to Starbucks to get our coffee. The blinds in the bedroom of our suite did not go down all the way and they were shredded on the sides with holes in the middle so that was a little disappointing. We had to use pillows to cover up the gap. There were no hooks on doors or anywhere in the bathroom for bathrobes, towels or toiletry kits so we called maintenance and they came up and put one hook on the bathroom door and we bought some over door hooks from Amazon. The TVs didn’t work at first but maintenance came up and got them both working so that was fine. We still had a good time and I would still stay here again, but some of these things should be thought about such as hooks in the bathroom, blinds in the bedroom that go all the way down and also someone else commented on how high the makeup mirror was in the bathroom and I have to agree with that you had to look straight up to use it and I’m 5’6” not exactly that short. Anyway, shout out to Elias the bellman and Diana with housekeeping and Sandra and Joshua in the restaurant.

I’ve already written a review, but I can’t seem to locate it, but it was on a different site. The worst place I ever stayed at everything that could go wrong. Did go wrong from beginning to end. The mattress was awful. Never received a wake up. Call the phone in the room didn’t work. The door wasn’t closing the front door. It was noisy and a high floor. It’s like I was on the second floor. It was crazy crazy crazy came home needed a rest the worst multimillion dollar thing that they said they did filthy dirty bathroom the tiles in the shower. The radiator was all scraped and not painted. You couldn’t even see the mirror. It was so high I’m only 5feet 3 inches I needed to be about 5feet 8 inches or taller probably to see the mirror closet. Space was good never walked barefoot. The rug was dirty The kitchen sink backed up with water the first day and I was there for four weeks cost me $12,000. They gave me three free nights. It was bigger than I met with the big senior manager of the hotel. He was a joke, didn’t seem to care. He was always into his phone with his face. They did send me up a birthday basket of different cookies and things that was decent. It was very surprised well, maybe that was my greeting gift actually yeah it was like muffins and things I gave them out to some of the concierge they were. Some of them were very nice. It’s a good thing. I didn’t sleep too heavily because like I said, I would’ve missed my plane no wake up call the phone didn’t work. I’d like to post this. I hope people read it.

The staff is extremely friendly and professional, made it very personal providing hidden gems and great places to eat. They all took incredible care during my stay. Milagros, Emmanulle and Kayla were incredible. Location is perfect, one block away from the 51st subway for easy transportation accessibility. Would definitely recommend 10/10 to stay for others and will be back!

Got a great 4 night deal via Virgin Holidays. The hotel is easy to get to from JFK with it being a short walk from Grand Central Station. The rooms and facilities are of a good size, and have a small kitchenette and offers everything you need. The bed was huge and very comfortable. Location wise it is a five minute walk to the Rockefeller Centre or there is subway access just around corner if you are wanting to head downtown. Compared with staying closer to Times Square the area is very quiet with less road/traffic noise. The bar serves a good burger and the Espresso Martini’s made by Carlos are a must.

Me my wife and our 16month old son stayed at the hotel for 6 days and i must say we were more then impressed. The suite was big , new and super clean. The staff is amazing . In the restaurant , lobby and the reception they all deserve high praises. The food and drinks are delicious aswell. Will definitely come back and recommend this place to everyone! See you soon . Matej, Patricia and Ruben