The Carlyle, A Rosewood Hotel

Not really impressed by this hotel. We had to wait a long time for our room past the 3pm check in time and they were not honest or did not know when our room would be ready. There is no lobby to hang out in. There is a popular bar that is filled with non-hotel guests. The restaurants are the same and are filled with non-hotel guests. I would not call it a five star hotel. We did eat at the main restaurant for dinner and the food was of a good quality. What is missing is the ability to relax at the hotel as a guess in any public area.

Just back from a weekend stay at the Carlyle. My husband organized the stay and wanted me to in complete surprise mode. Upon our arrival we hit a snag with the arrival dates After lengthy phones and assistance by AJ at the front desk, all worked out. The room was upgraded to a king suite. The view was spectacular. We were treated to cocktails as we waited. The next day was in fact my birthday and I couldn’t have asked for a better day. The comfort of the bed the Frette bathrobes and DS Durga products started my day off right. The evening was spectacular as we had a seat near the piano at Bemelman’s and then Dowling’s for dinner. The staff were engaged and attentive. The food incredible and my recommendation for a great cocktail is the Bobby manhattan Thank you The Carlyle for an exceptional stay Best regards Sam Norman

I was thrilled to be staying at the Carlyle November 3rd to 6th. However from the moment I went to check in that happiness quickly faded. The front desk Agent with a french accent (tall Caucasian male) was classist. However his manager came in and was able to smooth over the matter and check me in. The night before checking out I went outside and said good evening in a kind tone to the two gentlemen standing outside in winter coats. They gave me this scornful look and as a group of Caucasian people came to the door they ran and greeted them then escorted them in to the bar. I went to the front desk shortly after requesting the house car and the manager said in a playful tone "the doorman normally calls them did you not see them"?! I said no I didn't see them because I thought the two gentleman who gave me the scornful look were guests. She walked ahead and got outside and spoke with them before I did and when I came outside to her about 3 minutes later, Emilio the door man said " you said there was no doorman and I'm standing right here in a harsh and sarcastic tone". I looked at him puzzled because when I greeted him he said nothing and turned away not even asking if I needed assistance. I then asked may you call the house car to which Emilio blurted out "No I cant" so I asked why wouldn't you be able to then he said " I don't have the number". So I walked away puzzled and turned to the other doorman and asked if he by any chance would be able to call the house car and ask how far he was so I could wait for it and reassess my plans. He said "yeah I have the number" so I said thank you but in a confused tone because what was the prior issue about. Emilio is talking aggressively in the background and I stated to my friend the house car is 15 minutes away to which she said its okay we will walk because she didn't want to stay around the negative energy. As we're walking away Emilio is looking in our direction arguing like a woman and says loudly to his collegaue "man they're f$cking ridiculous". I'm glad Jared from the concierge team was extremely courteous, helpful, professional and could assist with handling this aggressive doorman. Bottom line, this was unacceptable and below standard of a Rosewood Hotel. I hope they fix it for the future guests and hold some training sessions to correct this and those attitudes.

We love the Carlyle, and have been staying at this amazing hotel since 1992. The experience is usually amazing, but this time we were a bit disappointed. When we made the reservation we specifically requested a high floor, and were told that they would do everything they could to deliver on this request. When we arrived we had a very small room on the third floor. To say we were disappointed would be an understatement. The room was extremely small, with a strange bathroom configuration. The positive; the bed was extremely comfortable, the soap at the Carlyle is amazing, and the staff is very friendly. Also want to give a shout-out to Demetrius at Bemelmans Bar. We absolutely love Bemelmans and make a point of going every time we come into the City. Demetrius made sure that we had a great table.

We’re staying at The Carlyle because our daughter is running the New York marathon. The hotel learned about this and went out and bought gels, powders, and other marathon supplies and sent them up to our room with a nice note. The classiest of moves. I’d recommend staying at The Carlyle without hesitation. We had a memorable dinner at the restaurant, and enjoyed a delicious breakfast in our room. The hotel room is beautiful, and the hotel is on a quiet street situated perfectly close to shopping on Madison Avenue and Central Park.