The Carlyle, A Rosewood Hotel

Dear Rosewood Team, I am currently staying at The Carlyle in Room 1024, paying approximately $1,300 per night, and this has unfortunately been one of my most disappointing experiences at a Rosewood property. After returning from dinner with my family, the bellman refused to assist with one additional piece of luggage, citing a “security issue.” When I raised the matter with the Front Office Manager, Javier Jasso, his response was rude and dismissive, and he initially refused to provide the bellman’s name. Only after I repeatedly insisted was I eventually told his name was Naz. As a frequent international traveler who regularly stays at luxury properties, I find this level of service completely unacceptable. Basic courtesy, professionalism, and assistance with luggage should not have to be demanded at a hotel of The Carlyle’s standing. This experience has left such a poor impression that I would seriously reconsider ever staying at or recommending this property again. I request that this matter be escalated to senior management and addressed during my stay. Regards, Rishi Jain Room 1024

Overall very good but a few minor things. First positives - suite was very beautiful and functional. Depending where you want to be, the location is superb. Room service is topnotch. Service requests such as extra blanket or car service are handled quickly and efficiently. Now the slip ups - One, when checking in the front desk person asked if I had stayed at The Carlyle before which he should know that in fact I had several times. A few times during our stay the door was not attended by anyone to assist. The elevator person, room service, and house staff were all friendly but really not the front desk or door persons. We were there for 3 nights and at other 5 star establishments they are addressing us by name after the first day, not here. Finally it would be nice to have a welcome note and fruit or wine or something in the suite upon arrival.

Easily one of my favorite hotels. The staff is superb. The onsite restaurant and bar are exceptional. The room, while a bit small for the big price tag was comfortable and hit the right NYC flavor. Location isn't close to some of the better restaurants but the neighborhood is super walkable and a great spot to enjoy. All in all, we can't wait to go back.

This was our first stay at The Carlyle and I think we have found our new NYC hotel. Service was top notch across the board, from room service breakfast, housekeeping that did a great job keeping the room spotless but were never seen and other staff in the lobby proactively showing us around the hotel. We had drinks at Bemelman's Bar 3 times during our stay, the drinks and entertainment were exceptional, and the Carlye does a great job ensuring tables are ready with little or no wait for guests. I know this is difficult at such a popular bar (there was often a line of non guests waiting) and they may be leaving a few dollars on the table keeping tables open for guests but that's how you instill loyalty. We plan to stay at the Carlyle again on our next trip to NYC.

Run down. Dishonest staff. Overpriced. TINY rooms. Must’ve been nice way back in the day. Would NOT recommend!!!!!