The Chatwal, New York

We have stayed here numerous times and always have enjoyed our stay, nicely appointed rooms and comfortable beds. It’s a great boutique hotel just off Times Square. We had an issue and we stopped by the front desk and spoke with the front office manager, Kwasi, and he went well above and beyond anything we would have expected to make things right and ensure we have a great stay. We will definitely continue staying here when in NYC!

The location and atmosphere of the hotel were wonderful. Everyone was very friendly and helpful - especially Sergio. We arrived the day of the National Puerto Rican Day Parade and had a hard time getting the hotel with our bags, but Sergio met us on the street and helped us arrive and park our car. He and all of the staff were kind all throughout our stay. Thank you Sergio!

Rude rude rude! I booked a room online, and while logging into Hyatt (part of checkout), their system changed the date to today in my booking. Obviously I'm not going today. I wanted to cancel and re-book, so I called them. Lady answers rudely, and starts interrogating me on booking details, instead of helping me politely. Once she finds it, proceed to tell me that there is a 1 day charge for cancellation (hello, I just booked 60 seconds ago). After I said this doesn't sound sensible, she says "okay, cancelled without fee" then hung up on me. Literally hung up on me!! I was actually about to rebook, but then I decided to do some digging and it seems I'm not the only one seeing this problematic customer service. Sorry but I have better places to spend $850/night. Hyatt should fire the staff here!!!

The Chatwal is an exeptional facility. I would recommend it to anyone who is looking for superb accomodations and welcoming professional staff.

This is not my first time in New York City, but it is the first time I have felt completely scammed. Given that this is The Chatwal, part of the Hyatt’s portfolio, and considering the very high nightly rate, one would reasonably expect a hotel that lives up to its reputation and pricing. Unfortunately, it does not. The cleanliness of the rooms and carpets is noticeably poor. The makeshift piece of fabric attached to the headboard to conceal dirt, damage, or age is simply disgusting. The television is mounted on the side of the bed, making it extremely uncomfortable to watch. The furniture is chipped, worn, and peeling There are not enough electrical outlets, and the list of shortcomings goes on. In short, this was a huge disappointment and, quite frankly, feels like a complete rip-off. The property resembles a two-star hotel far more than the luxury experience it advertises. They should be ashamed of promoting and charging for something that falls so far below expectations. These maybe are the Perkins of belonging to hyatts fmembership