The Chatwal, New York

Beautiful, 5-star hotel. Would absolutely stay here again when I visit NYC. Such spacious rooms, clean and amazing food in the restaurant.

The hotel is rich in history and features a beautiful Art Deco interior. While the rooms are on the smaller side, they are well appointed, well maintained, and thoughtfully designed. The staff are young, warm, and eager to help. Tucked away on a quiet block just off Times Square, the hotel offers the best of both worlds—a peaceful retreat with the excitement of the city just steps away.

This is an interesting one and I will start with saying that after investigating further that this hotel is in transition of sale to The Wolseley and will no longer be in the Hyatt portfolio. In fact, this hotel should be shut whilst they are in refurbishment for the opening in 2027. The renovation work that takes place during the day is unacceptable and there is no apology or advance notice that this is happening. I read a review from April of this year and thought - OK, work will be completed, but it is not. There is no gym as that floor is in complete renovation. The front door was broken and in repair (sometimes you got lucky and there was someone there to help you push the door). We arrived during World Cup and had to walk 5 blocks to the hotel and deal with broken door and no help! Now onto the room - I had reserved a street view room. Seemingly looking out at a brick wall in an alley is considered street view! Reception staff have zero motivation and I am now wondering whether they are disgruntled Hyatt staff or transition staff. I challenged the noise and was told that it would be over by 4pm but would continue during the week. Now, onto the room - housekeeping is still Hyatt standard. Bathrooms are exceptional (if you like mirrors and heated toilet seat). Carpet quality is skeptical but I expect new owners will change that. Yes, everything is dated in the room but I can overlook that except for the renovation work taking place and the non-motivational front desk. If I had known of renovation work, I would have stayed somewhere else.

We have stayed here numerous times and always have enjoyed our stay, nicely appointed rooms and comfortable beds. It’s a great boutique hotel just off Times Square. We had an issue and we stopped by the front desk and spoke with the front office manager, Kwasi, and he went well above and beyond anything we would have expected to make things right and ensure we have a great stay. We will definitely continue staying here when in NYC!

The location and atmosphere of the hotel were wonderful. Everyone was very friendly and helpful - especially Sergio. We arrived the day of the National Puerto Rican Day Parade and had a hard time getting the hotel with our bags, but Sergio met us on the street and helped us arrive and park our car. He and all of the staff were kind all throughout our stay. Thank you Sergio!