The Chatwal, New York

I don't know who is handing out 5-star ratings, but this is not a 5-star hotel, so lower your expectations. However, if you are looking specifically for the convenience of being right across the street from the Hudson Theater, then this is your place.

Our stay at The Chatwal, The Unbound Collection by Hyatt was absolutely outstanding this is truly where luxury meets comfort and service. From the moment we arrived, we were treated like royalty. The level of attention to detail was incredible even having a butler who ironed our dresses made us feel genuinely cared for. Here, you truly get what you pay for. Our suite was spacious, spotless, and beautifully maintained, offering a peaceful retreat after long days in the city. Customer service across the entire hotel was exceptional. A special mention goes to Michael , the bellman, who consistently went above and beyond. He always greeted us with a friendly smile, opened doors, assisted us promptly, and made sure we were taken care of at all times. The restaurant was amazing every dish was outstanding and truly felt out of this world. The overall environment of the hotel was not only immaculately clean, but also beautifully decorated, creating a calm and relaxing atmosphere. After all the walking around the city, the indoor pool and hot tub were exactly what we needed a perfect way to unwind and recharge. I highly recommend The Chatwal to anyone visiting New York City who wants to experience luxury, comfort, and exceptional service. If you want to be treated like royalty, this is the place to stay.

We always have an exceptional stay here, and a big reason is the incredible front office manager Kwasi. Kwasi and his team are consistently warm, attentive, and extremely helpful, going out of their way to make every stay feel special. Their genuine care and professionalism truly set this hotel apart. I am a lifetime Hyatt Globalist, and because Kwasi and his team, this hotel has become our home whenever we stay in NYC.   -Rob H.

I can not say enough good about this hotel. The most all-encompassing statement I can make is that from this stay forward I will judge hotel service and staff politeness by the Chatwall being the pinnacle. Michael, the Bellman/Valet who unloaded/loaded our luggage to the car service at arrival and departure was amazingly professional and personable. Bellman Steven was so helpful to make our bags accessible as we arrived early and he had to hold them for us. The car service used by the hotel was impeccable and worth the cost. The concierge made this process seamless. Restaurant staff were beyond attentive.

Exceptional hospitality and luxury in the midst of busy times square. I did not think Chatwal could exceed my expectations as I was upgraded to a suite on my last stay (my sister's bday) but I was upgraded again! It was my 60th bday so particularly special. I was seeing a show with my cousins from the Philippines so they got to come by preshow to also enjoy the birthday treats. I saw another show with my sister the next day and we just hung out in the beautiful hotel suite. Thank you for the incredible and memorable experience.