The Chatwal, New York

I'm SO glad we stayed at the Chatwal! The staff went above and beyond to help us squeeze everything we wanted to do into a very short stay. The location was perfect for theaters and wonderfully quiet at night. We had the magic of being in the action and also were able to get away from the crowds.

What a joy! We usually stay at the Andaz 5th Avenue and always enjoy it but this time our friends picked the Chatwal so we were happy to go along with it. First a warning - go to the gym before hand and work on your biceps - HEAVIEST front door I have ever seen! A tip - there is a parking lot right next door. We had only one carry-on so needed no help from the staff and parking ourselves saved us a bit. We arrived around 3:40 PM. The staff is uniformly excellent plus warm and friendly! We were informed that the room was almost ready and that our points reservation had been upgraded. Agent graciously offered to buy us a drink and took us to the bar and told the bartended the drinks were comped. About 20 minutes later the room was ready. We were a bit concerned as it was on the 2nd floor and we worried about street noise. No problem. The room was not on the street and the upgrade included a cute terrace/patio with table and two chairs. The room was elegant and very comfortable. Unlike some new hotels, lots of closets and even drawer space. Only downside for us was that bathroom had combination bath/shower. We would have preferred just the shower which is what our friends got - same room but on 7th floor. Next time we go back, we will call the day before and request a room with a shower. A quiet getaway - not a mega hotel with hundreds of guests milling around. But again, what stands out the most is the incredible staff who went out of their way to make our short visit wonderful. It speaks so highly of how they hire and train. We were there for a Broadway show and clearly this will be our new home in NYC. Many thanks!

I have always meant to stay at the Chatwal Hotel, as I am a huge theatre lover and its storied past as the Lamb's Club always appealed to me. I finally got the opportunity, and it was an amazing stay. To be so close to Times Square, right across where MAYBE HAPPY ENDINGS is playing, and yet have a sanctuary to step back into is a dream. The service is absolutely top drawer, the rooms are gorgeous, guests get have lunch at the gorgeous Lamb's Club. I cannot recommend a more lovely place to stay while in the city. They have a loyal customer in me.

This hotel is very high-end and in a very convenient location to Broadway! We were upgraded and enjoyed the spacious room. I loved how small the hotel was compared to many other Manhattan hotels and we didn't hear any noise.

Outstanding Hotel and location for those Times Square or Broadway bound. Marvelous and helpful staff. Hotel amazingly quiet for area of location. Excellent accommodations and staff add so much to your stay!