Conrad New York Downtown

The hotel to stay every time we visit New York. Great location, staffs are helpful and friendly. We love the new water filter installed in Conrad!!

From the moment I contacted the Conrad, they were so willing to help me orchestrate a great weekend for my husband and daughter's birthday - everything was seamless and taken care of to the highest standard. Lovely property in walking distance of the best of some of the downtown landmarks including the 9/11 museum, irish famine museum, oculus; farmer's market on Sunday, so much to see and do. We will definitely return and thank them again for a fabulous stay.

This was a fantastic hotel with a great location- across the road from 911 memorial - freedom tower and also Hudson River- with great shops and small harbour and great restaurants- Great rooftop bar with view of the Hudson and also the Statue of Liberty 🗽 in the distance - highly recommend

I am a long-time Hilton Diamond member and this was, without a doubt, the worst hotel stay I have ever had. The staff's behavior was shocking, the service was disorganized, and my formal complaint to Hilton has gone completely unanswered for over two weeks. From the start, the front desk staff was arrogant and dismissive, claiming no upgrades were available while my family and I watched rooms become available for booking online. The check-in process was hostile, with the staff rolling their eyes at us and even showing cultural disrespect. The room itself was unsafe—a piece of furniture fell on me, causing injury. Though the hotel staff promised to follow up on the incident, I never heard from anyone again. My family and I were forced to move to a new room the next day, which was the upgrade we should have received in the first place. The move was also a mess, as our luggage was left behind and took nearly 30 minutes to be delivered to our new room. The poor attitude continued throughout our stay, from a sarcastic late check-out conversation to another instance of eye-rolling from the front desk. This experience was incredibly disappointing and has shaken my confidence in the Conrad brand and Hilton as a whole. A formal complaint was filed, but after over two weeks, I have received no response. Save yourself the trouble and book somewhere else.

One of the really nice things about this hotel is the location - it's removed from some of the busier parts of the city so you get an opportunity to relax after long days with the crowds! There are places to park nearby, but they're privately run parking garages that you'll have to pay for. If you have an electric vehicle, there are charging options at a couple of the garages, but they will not be cheap. Overall, this is a nice Conrad location, though the rooms will be on the smaller side, in line with what you'd expect to get in the city. That being said, it's a comfortable place to stay if you're in town. Make sure none of the things in the mini fridge are removed, or else you'll see charges for them on your bill!