Conrad New York Downtown

My husband and I recently stayed at the Conrad New York Downtown to celebrate our anniversary, and it was truly one of the best hotel experiences we have ever had. From the very beginning, General Manager David Nicola set the tone for the stay. Before our arrival, he personally helped resolve a question regarding a Hilton offer and called us back within minutes. When we arrived, he came to the front desk to welcome us and introduced us to Executive Chef Christopher “Kit” Skarstrom. Keni Balbuena at the front desk was consistently warm, upbeat, professional, and helpful. Chef Skarstrom was visible in the restaurant each day, always gracious and approachable, and the food was outstanding. Rohit Mahajan, the Food and Beverage Manager, also went above and beyond to make our anniversary feel special. What impressed us most was the genuine hospitality throughout the entire hotel. Every question was answered, every detail was handled with care, and the housekeeping and restaurant teams were equally kind and attentive. Our Lifetime Diamond status reflects many years of extensive travel and loyalty to Hilton and it’s brand. We have stayed at Hilton properties throughout the United States and beyond. During those travels, we have experienced service ranging from very good to, on occasion, deeply troubling and disappointing. So we understand the difference between employees/properties who are simply “checking the box” and a team that is committed to the true nature of “hospitality”. The entire atmosphere of the hotel was beautiful, yet warm and welcoming. Luxury can be found in beautiful rooms, impressive surroundings, and excellent amenities, but genuine hospitality comes from “the people” who serve. And this team got it right! We left the Conrad New York Downtown not only impressed by the property, but deeply touched by the kindness and care shown. We look forward to returning and once again experiencing the exceptional hospitality that has made this hotel our new home whenever we visit New York City.

What a wonderful stat. Everyone is so friendly and accommodating. Gabe helped me at the end of my trip to be on my way, and made me feel belonging of the Conrad family. What a beautiful spot and well run resort feeling hotel. A gem in NYC. Grateful.

We have just returned home from a fabulous stay at the Conrad Downtown. I don’t normally leave reviews but absolutely had to take the time to say how impressed we were with everything at this hotel. Starting with the staff - everyone we met was so welcoming, kind and genuinely lovely. They made us feel right at home and nothing was too much trouble. The bell desk, reception and concierge were very friendly and always happy to help. Housekeeping was particularly excellent, leaving our rooms beautifully clean and tidy each day with nightly turn down services and fresh ice delivered to our door-which was hugely appreciated in the middle of a brutal heatwave! As someone who really, really values cleanliness, I can’t rate the standards at the Downtown Conrad highly enough. Everything was spotless and we had lovely fresh towels and bedding, really adding to the luxurious feel of our stay. We had a corner suite (836) which was huge and super spacious, with plenty of room for the four of us. The master bed was extremely comfortable and our two kids slept well on the pull out sofa bed in the lounge area. The nespresso coffee machine was replenished daily which was really appreciated, and our in room water dispenser was a life saver in the hot weather. We had two large plasma tv screens which was great for the couple of evenings we chose to stay in and give the kids a rest from all the walking. Our room was so quiet and there was absolutely no street noise, which was a relief after being in the chaos of midtown for most of the day! The bathroom was fabulous with a double sink, huge sunken bath tub, walk in shower unit and two separate toilets. Toiletries were very luxurous-Mojave Ghost to be exact! Breakfast was absolutely delicious - highly recommend the French toast! The hotel is located just a 5/10 minute walk from the subway up town and also Battery Park, so very easy to get around. We loved being downtown and enjoying a bit of calm in the evening. Being right across from Brookfield Place and very close to the Occulous was great for quick meals and a bit of relaxed shopping. Lastly, we must give a huge thank you to Ramida for arranging a lovely gift and a handmade chocolate New York taxi for our son’s birthday. It was such a special and thoughtful touch and we were so grateful, it really made his birthday. So, all in all, it was absolutely a 10/10 for us. Although it’s in the CBD and therefore perfect for business travellers, I would highly recommend for families as well, as it’s so quiet, clean and super comfortable. Thank you so much to everyone at the Conrad, you made our trip to NYC so special and we will definitely come back next time we visit!

The location was perfect, close to subway stations, PAC NYC and the fireworks! The service was impeccable. Andrew and Kadija and the front desk staff were amazing and super accommodating. The concierge was very helpful. The service and food in the restaurant was outstanding Cesar, Marcel, the restaurant manager (I’m so sad I forgot his name) - everyone really went above and beyond. The service was fast and easy if we ever needed anything and the room was lovely! During the heatwave the AC worked beautifully. The hotel came highly recommended by a friend who stays often and I can see why! Excellent stay - will return.

We booked this hotel through the Amex prepaid service, which was supposed to include two complimentary breakfasts. However, when we received the final bill, the breakfast charges were not credited or removed. I called multiple times to resolve the issue, but no one seemed willing to look into it or take responsibility. The overall management feels disorganized, and the customer service was very disappointing. I would not stay here again.