Conrad New York Downtown

We had a fabulous stay Sept 21-23, 2025. The property is very well maintained. The location was perfect for us. It is adjacent to wonderful walking park areas along the Hudson and very close to the World Trade Center Memorial. The unique half acre Irish Hunger Memorial park is right across the street and worth a visit. There is a segment of the Berlin Wall nearby. We enjoyed the on property Atrio Restaurant and bar, and Leonessa on the 16th floor has a great atmosphere. What made the stay spectacular was the staff. Everyone we interacted with was professional, welcoming, and engaged. I have to especially thank Sandria (and hope that my memory of her name was correctly) who welcomed us at the Front Desk and went far above and beyond making our special occasion stay particularly special. We were in New York to mark my 70th birthday. Women "of a certain age", particularly those no longer active in the business world seem to become increasingly "invisible" over time. Not the case at the Conrad! I was both "seen" and incredibly welcomed! It had been a stressful time and I was quite affected by Sandria's welcome and care. I had read reviews reporting a variety of experiences at the Conrad. We found the rooms spacious and in good shape. The property is well maintained. Staff, again, were fabulous. It is clearly a well run property whose staff enjoy working there. I highly recommend the Conrad.

Very comfortable and new hotel, with spacious rooms, very well appointed, and high end touches and amenities. Would definitely return if I need to be downtown again.

The experience at Conrad New York was absolutely fabulous! Every detail exceeded our expectations, and all our wishes were perfectly fulfilled thanks to the outstanding assistance of the wonderful concierge, Stephanie M. Her attentiveness made our stay truly special. In addition, the Tunnel 2 Tower run event was a great success, and the hotel provided the perfect home base for the occasion. Highly recommended!

I have run out of superlatives for this establishment, but feel the ongoing service and commitment to customer satisfaction warrant further acknowledgment. From the guys at the front door, the check in staff, housekeeping and food and beverage provisions, this hotel functions seamlessly. The management have a clear understanding of what is meant by customer service, and leave no stone unturned to ensure customer satisfaction. I am aware there may be occasional hiccups along the way, but that’s just life, especially in a commercial environment. It’s how issues are addressed that matters, and how the guests are always central to any solution. Our sincere thanks to Darwin, Elliot. Lukasz, Manul, Joleene and the countless staff members who continue to make our visits to The Conrad Downtown so memorable. We look forward to catching up again in 2026!! CMB

First of all, I know I should have done a little more research into this Conrad. I had assumed a Conrad would have certain standards and amenities. Now let me get into why I am giving this Conrad a 1 star. I am currently staying there now. When I checked into the hotel a little past midnight, there were no Conrad employees at the door. No doorman, no valet and no bellman. That’s fine, I am still kind of young, and my wife and I lug all three full size suitcases into the lobby and to the reception. This is where I should have done more research. The front desk informs me this Conrad has no executive lounge and breakfast but will give me $50 food voucher to make up for the lack of amenities. I have come to expect certain amenities when I stay at a Conrad. This Conrad lacks everything I expect at a minimum. This should not be a Conrad! This should only be a regular Hilton hotel at best or a Hampton in would be more fitting. Really disappointed staying here. Should have stayed at a regular Hilton in the shopping district. At least they have people at the front door 24/7. Just another update. I read the reviews before today and saw there was at one time a breakfast buffet offered here. Today there is none!!!