The Conrad New York General Manager, Chintan Dadhich and his team went above and beyond to make our stay at their property exceptional. We celebrated my sisters 50th birthday in NY which was on her wish list of destinations. We planned our visit to NY eight months ago and reached out to the Conrad team. They helped us with sites to visit and favorite places to dine. They were exceptional in their communication during the planning stages of this trip and made us feel like we were their only guests. They sent champagne and cake to my sisters room on the day of her birthday, making her 1st NY experience even more memorable. The rooms were clean, the team was wonderful and the amenities were spot on. We loved the turn down service, the filtered water unit in each room and the yummy chocolates. What a great concept with the filtered water units. It saved us $$ so we didn't have to purchase water for our stay, we simple refilled the reusable water bottles provided by the Conrad. Love the sustainable reusable water bottles. The location of the hotel was safe and clean. We walked to the 9/11 Memorial and surrounding areas feeling completely safe. We will be staying at the Conrad NY Downtown on all future trips to NY. Thank you Chintan and the Conrad team.

Immaculate room, comfortable bed, 5-star meals, friendliest staff - this hotel is where you want to be!!! My special requests for room were taken care of before arrival. Staff knew me by name after check-in. A formal seated, 3-course dinner for 1000 was served hot and perfectly prepared! Delicious meals in the dining room with surprisingly wide choice of special items. I love this hotel!!

Pretty disappointed all around. The base room was large and the shower great, but furniture had stains. Trash in the hallways. Zero help with bags at check in or checkout. Bell staff not available or interested in holding doors as we came in and went out with a stroller. Rooftop bar closed. No food available when we checked in as the restaurant and in room dining closed between lunch and dinner hours. No food available after 10:30pm, including room service. No food before 7am on the weekend. We had to ask multiple times to have a fridge delivered. When we asked about nearby restaurants open early or late, we were told to just use Uber eats - super helpful. Incorrect information provided about Hilton Diamond benefits at check in. Not sure what the root of all these problems is, but it's hard to believe this is a Conrad. I've had better experiences at Doubletree, Hilton, and Embassy Suites. Yikes.

I go to NYC a few times a year for work. Lately I've been staying in lower Manhattan and recently decided to stay at the Conrad downtown based on the many great reviews I read. The review are spot on - excellent service, spacious rooms, quiet (never heard usual NY noise - sirens, trucks, etc), near the Hudson river, and close to several of the great neighborhoods. My wife never got tired of the river views and the adult children loved the room comfort and cool designs throughout the hotel. The shower pressure is fantastic. Near the World Trade Centers and financial district. Will certainly return!

Thank You to the amazing staff at Conrad New York Downtown for making my 50th birthday celebration so memorable!! The hotel is absolutely beautiful. The suites are roomy and clean with great amenities. Everyone was so nice and attentive, starting from the time we booked to all of follow up emails from the reservation department. They offered great recommendations for dining and sight seeing. They even had a special treat in room for my big day :) The General Manager Chinton took the time to meet and chat with us which was so kind of him. We will definitely be back to the Conrad hotel. Thank you for the memories. Sharon and Bert King