Conrad New York Downtown

​"Special thanks to Mehdi for his kindness during my stay. He clearly explained things I didn't understand and helped resolve my issue. This great experience makes me want to visit the Conrad Hotel again."

Today is an exceptionally special day for our family. My husband has been battling kidney cancer, which prevented him from joining us in the U.S. earlier. Today, after three long months apart, we were finally reunited right here in New York. ​Choosing Conrad New York Downtown for my husband, who is still recovering, was truly the best decision we could have made. In advance of our stay, I had requested a microwave in our room to help prepare meals for my husband and our children. Mehdi from Housekeeping handled this request with such warmth, genuine care, and kindness! ​Not only did Mehdi ensure the microwave was set up perfectly, but he also surprised our children with sweet gifts, filling our room with so much joy and happiness tonight. ​Reuniting with my husband on our very first day in NYC was already the happiest moment for us, but Mehdi and the Conrad team created a memory that our family will cherish forever. Mehdi’s wonderful sense of humor—even greeting us in Korean—instantly made our entire family his biggest fans! ​We would like to express our deepest gratitude to the Conrad New York Downtown team, and especially to Mehdi, for going above and beyond. Thank you for this unforgettable start to our New York journey!

During the weekend of July 10, 2026, I had the pleasure of staying at the Conrad New York. My trip began with an extremely difficult/ delayed eight-hour flight from Chicago, and I ultimately arrived at the hotel around 1:00 a.m. on Saturday. Upon my arrival, I was warmly greeted by Elena at the front desk. She was exceptionally kind, welcoming, and professional. Because I had called ahead to let the hotel know about my delayed arrival and long journey, Elena was already aware of my situation. She expressed her concern about the difficult travel experience and let me know that my room had been prepared with snacks and other thoughtful items to help make my arrival more comfortable. Elena also took the time to ensure that I had a comfortable room with a beautiful view, which genuinely helped ease some of the stress from my journey. When I arrived in the room, everything was exactly as she had promised. Throughout the weekend, I made a point of greeting Elena whenever I saw her working the overnight shift. Each time, she was just as warm, welcoming, and attentive as she had been when I first arrived. I wanted to take the time to recognize Elena because exceptional service like hers deserves to be acknowledged. Working the overnight shift, she may not have the opportunity to interact with as many guests as those working during the day, but the level of care and professionalism she provides makes a lasting impression. Her hospitality contributed significantly to my overall experience at the Conrad New York. Employees like Elena are a reflection of what makes a hotel truly exceptional, and her service is one of the reasons I would gladly choose the Conrad New York again when visiting New York City. Please extend my sincere appreciation to Elena for making an otherwise challenging arrival feel welcoming and comfortable. She is a tremendous asset to the Conrad New York team.

Simply horrible. Arrived in a rain storm and the doorman stayed inside and never came out while myself and the driver tried to get the luggage out of the SUV into the hotel. Mind you I just arrived from spending the previous night at The Four Seasons Downtown, a few blocks away and the stark contrast from my departure there and the arrival here at the Conrad, eight minutes later was night and day. The vast lobby floor is filthy with debris and trash all over. When I opened up the cabinet to the mini bar, there were crumbs and such that are visible. There appears to be homeless people that station themselves in the lobby and sit all day. This is supposed to be a “five star” hotel, how is that allowed? I sat down in the lobby level restaurant for dinner my first night and there was debris on either side of me. I asked the waiter for a napkin so I could clean the floor on both sides of my chair so I didn’t have to keep looking at the debris, but the waiter ended up cleaning it himself. Both sides! One looked like a tab of smooshed butter. The gym is pathetic, but there’s an equinox right across the street at Brookfield Place- provided you have the Equinox, all-access membership. I was here for four nights total, and I used certificates for some nights and a pay rate for others so there were a few different reservations, and I was told I could keep the same room throughout, which is standard- and then I just got off the phone arguing with the front desk as I’m trying to get to the office because they were telling me I would need to move rooms because of inventory issues. The only plus I’ve encountered so far is that the waiters in the lobby restaurant Atrio are all excellent. And the air-conditioning in the room is very good and strong and quiet. And excellent water-pressure in the rain shower. This is about $1300 a night. Stay elsewhere until they completely revamp their cleaning / management and security team, and get some proper leadership involved. This is a very large, standard brand, regular “Marriott” or “Hilton” hotel at best, masquerading as a five star hotel. Stay away.

About a block from the Hudson River and two blocks from the World Trade Center Memorial. Easy ferry to New Jersey nearby. Across the street from Irish Famine memorial. This is a former Embassy Suites, and you’d only guess this due to the interior hallways facing onto wide open air lobby and the number of suites. Cool interior lobby walls. Wonderful staff with great attitudes and helpful. Our corner suite was seriously spacious with lots of light from outside. It unexpectedly had a full bath and half bath, the full with plenty of room around the sink. The shower had a bit of a strong cleaner smell. Decent living room and televisions that didn’t overwhelm the rooms. Comfortable bed with an actual sheet (rare these days). Look in the cabinet in living room and discover a faucet for filling water bottles, two of which are provider in the room. A really good restaurant with nice wine list and huge bar. Had a second deluxe suite that was much darker — windows only in bedroom — but nice. Our rooms did not connect but adjoined and could be turned into connecting rooms by closing a second outer door. Ingenious, really. Good shopping nearby and lots of restaurants. Highly recommend.