Conrad New York Downtown

First the location was great with the river view, nice breeze, subway station within easy walking distance, and a great underground shopping area. Walking in lower Manhattan was easy as you’re right next to the 9/11 memorial and great restaurant called Bubby’s is close by. The most outstanding concierge was Stephanie!! She helped us every day and helped us with a few hotel management issues and she helped us to address these problems and see resolution.

I was extremely impressed with the level of help I received from the staff at the Conrad. I had a situation where I needed a room to host several people. The person I was working with was able to think out of the box and come up with a solution to my problem. Not only was the night a huge success, the employees were beyond responsive and helpful. Thank you so much for all of your help and making our night a huge success! Lori T....

Conrad NYC Downtown is conveniently located close to the World Trade Center in Manhattan. You can easily walk to the World Trade Center station, where you can access the PATH train, and subway 2, 3, R, W, A, C and E line. The Brookfield Place Terminal is also across the street from the hotel. You can walk to the World Trade Center, or stroll around Rockefeller Park, Teardrop Park, North Cove Yacht Harbor and Pumphouse Park. The location is very convenient and relax for visiting to New York City. We are Hilton HHonor diamond member, and our stay had been upgraded to a double bed suite. The room is spacious and beautiful by Manhattan standard. It has a nice sized living room with a sofa bed and a sofa chair, two double beds, a bathroom and a separate shower room. There is in-room filtered water station, which is unique in the setup. The atrium of the hotel is beautiful. There is a small exercise room (quite busy with a number of exercising guests), a small business room (unfortunately without a functioning printer). As Hilton HHonor diamond member, we have received USD 50 food credit to be used at the hotel restaurant. There is only one restaurant (ATRIO) at the hotel. It offers a small but quality menu. We notice that you can order food from delivery service (e.g., Uber Eat), and the food will be placed at a table near the entrance of the hotel.

The quality of this hotel is very good and it’s in a great location, very close to the World Trade Center memorial. The bed was extremely comfortable. Only one thing spoiled our stay. Hilton in the USA no longer provide buffet breakfasts, apparently since Covid. You get a daily allowance towards breakfast. This barely covers coffee and juice. But the biggest issue is that it’s wholly inappropriate for vegans. There was nothing on the menu apart from Bircher muesli. There was a buffet available for 2 days due to Independence Day, but we took a look at the offerings, and what we could have eaten did not justify the $48 we would have been charged (the daily allowance we were given was $25). We ended up eating a bagel with peanut butter and banana each morning, but in truth, we had no idea if the bagel was vegan. We always choose Hilton in the UK because we know we can have a good breakfast from the buffet. I think it’s a good idea to have guests only order from a menu because it reduces food waste, but if you’re going to do this you need to provide a vegan menu with a decent range. Guests should not have to ‘make do’ like this when they pay the same rate for the room as everyone else, a premium rate in the case of the Conrad. This offering is not acceptable for those on a plant based diet or for those with dairy or egg allergies. The Hilton in the USA needs to do much better on this front, Hilton UK is leaving you behind.

I've stayed at the Conrad for the last 3 years for business trip and the last time I was there (2 weeks ago), it was very disappointing. They recently made some changes with the rooftop bar, it's not Loopy Doopy anymore and they pack people in there like sardines and they got rid of their popsicle champ drinks which was a tradition when I came to stay here. The service was mediocre as well. Not as exciting like it used to be. When I had booked the room, it was through a company card for three guest. Each guest checked in a different time of arrival and at the end of the stay, we all were charged on the card that we had to use as a "hold" when you checked in and not on the original company card. This never happens to me and I travel and stayed at many hotels and especially at the Conrad, so this was a first. Not only did the charge our personal card and not on the company card, they also overcharged our rooms. We had checked out a couple days afterwards and didn't realize their mistake, but they said it was our fault for not letting them know to not charge on our personal cards that we had on hold when we checked in... That card is specially for additional charges such as the bar in the room, damages, etc. They put the blame on us for not letting them know this, but again, that's never been the case for the many years I've stayed here. No accountability and no sincere apology for the overcharges as well. Something tells me new management took over within the last year and that is why it has gone down hill. Needless to say, we will never come back here for our business trips.