The Dominick Hotel

We enjoyed the location but the hotel could use a refresh/update to the interiors and carpets - very dated and gross (wouldn’t walk barefoot in room). The size of the room, closet, bathroom were nice. BUT the elevator situation is tragic - plan to wait up to 15-20 minutes for the elevators - they needs new, faster elevators and ones that dont take 15 minutes. We enjoyed the pool area - small but very relaxing!

We stayed at The Dominick for 10 days during the World Cup and booked two basic rooms - our children were on the 17th floor, while we were on the 30th floor. We paid more than $8,000 per room, so we naturally expected a level of service, maintenance, and cleanliness that matched both the price and the hotel’s five-star rating. Unfortunately, the experience was nowhere near that standard. During our stay, the elevators were not functioning properly, and the staff elevator was also out of service, leaving only two working elevators for the entire hotel. Moving between floors became a daily nightmare. Almost every time we wanted to go downstairs, we waited more than 20 minutes. Very often, the elevator arrived completely full, and we had to wait all over again for another one. In addition, all of the hotel’s daily operations were carried out using the guest elevators — room service, luggage carts, maintenance equipment, repair supplies, and other staff-related tasks. On many occasions, employees entered the elevators with large carts and did not allow guests to enter, even though these were two of the only elevators still operating. Because of the extreme waiting times, we were late more than once for restaurant reservations and other plans we had made. The fact that our rooms and our children’s rooms were on different floors made the situation even more difficult and turned basic family logistics into a constant struggle. The cleanliness and hygiene standards were also appalling. On more than one occasion, both the rooms and the hallways were dirty. Used diapers, apparently left by inconsiderate guests, remained in the hallway for hours without any member of staff bothering to remove them. Dirty room-service trays and leftover food were also left in the corridors for long periods of time. Our rooms were not vacuumed, and we eventually had to complain. The response from housekeeping was that their vacuum cleaner was not working. This is simply unacceptable for any hotel, let alone one that presents itself as a five-star property The staff were also neither friendly nor helpful, and we did not feel that any genuine effort was made to assist us or improve the situation. What was supposed to be an enjoyable 10-day vacation became an exhausting, frustrating, and deeply unpleasant experience. In our opinion, this hotel does not come close to the standard expected from a five-star property and certainly does not justify the extremely high price we paid. We strongly recommend avoiding this hotel. Do yourself a favor — a vacation is supposed to be enjoyable, not something you have to endure.

The Dominick is in a very good location, 100 yards from Spring St subway and walking distance from a variety of restaurants. It oozes class, but not in an overly flashy or pompous way. Our room was on the 39th floor and the view was very special. We had a double room with sliding doors which led to another room with a sofa bed, both very spacious and well appointed. The shower is large and powerful. Two separate toilets. And a bath - with a view! Plentiful towels. Lots of storage, both hanging and drawers. It was also immaculately clean, and we appreciated the free bottles of water and the Nespresso machine. We enjoyed the daily free coffee and pastries (nice touch). And we visited the restaurant at the pool, and also the à la carte. Both were excellent. A particular mention for the staff in both locations who are very friendly and hard working. The pool is cute but extremely small and of course very popular. So that’s all the positives! But there is room for improvement… 1. The lifts. They move in mysterious ways. Sometimes you get right in. Sometimes you have to wait for a very long time, and there is absolutely no logic as to how they work. 2. The lack of in-room amenities is quite surprising. No slippers. Two robes between three guests. One coffee capsule each per day. Only basic toiletries. For the price I expect full kit & a lot of caboodle!! 3. The price of the mini bar. $10 for a small coke is quite simply extortion. I’d think twice about staying here again unless they sort the lifts.

Enjoyed the experience of life in the city. It's a lot easier to stay on the island. I usually stay in Jersey City. This hotel was conveniently located in Soho

Best views in town of both One World Trade AND the Empire State Building. Large, comfortable rooms with close proximity to Downtown, Greenwich Village, Soho, Ferries, etc. Great pool with cocktails!