Equinox Hotel New York

I stayed at the hotel as part of a work conference. While the hotel stay was nice, I was erroneously charged eating at the hotel cafe. When I flagged that incorrect charge during my checkout, the front desk promised to remove the fee. The charge was still not removed after a week. I called the hotel to follow up and was told that they would look into it. Nothing has happened yet.

Best place to stay in NYC! The staff, especially Richard at the front desk, went just above and beyond. Couldn’t be more impressed! The room was also beyond my expectations. Gorgeous view, huge bathroom, lots of cool gadgets. Very happy with my decision, thanks Equinox!

We had a disasterous experience. We were here for a special occasion and paid $1100 for one night. The room itself was very underwhelming but also not soundproofed as advertised. We had very loud neighbors. The front desk team said they didn’t have another room for us despite the fact that you could clearly see on line that they didn’t. We ended up walking out and booking somewhere else. Never again. Overpriced. Style over substance. Terrible customer service.

Great stay just after the New Year - bitterly cold but perfect location given easy access to Hudson Yards and the on/off accessibility from West Side Highway. Wife and I are both club members in Connecticut so we were excited to stay here. Valet was right at the front door and drop off was quick. Check-in was a breeze and front desk staff was pleasant. Room was ready, spacious(for NYC standards), very well appointed, clean and had great views. Wouldn't change a thing. Amenities were also great - taking advantage of the gym, cold plunge pools, barrel saunas and Electric Lemon restaurant. Enjoyed room service once which was quick and as promised. The best part, however, is the proximity to Hudson Yards - especially in an NYC winter. Check out was also as seamless as check in. Very helpful staff. We would absolutely stay longer but the hotel is not kid friendly(which is great - we all need that sometimes), and we left our daughter at home with her grandparents - we will be back when our little one is a bit older. Booked thru Amex Travel and got all the Fine Hotels perks - which doesn't always happen at other hotels.

A great hotel with stunning views that truly enhance the experience. The rooms were spacious and comfortable and thoughtfully designed making for a relaxing stay. The overall atmosphere was warm and welcoming with attentive staff who ensured all our needs were met. The hotel's location offered breathtaking vistas allowing us to enjoy the surrounding beauty both during the day and at night. It's the perfect spot to unwind relax and take in the scenery. Whether you're looking to explore the area or just enjoy the tranquility this hotel is an ideal choice.