Equinox Hotel New York

We have stayed at the Equinox hotel twice and mostly choose it for the amenities such as the fitness center and pool. The Hudson Yards location is quieter than SoHo but can feel a little less convenient to other parts of NYC where we typically spend our time dining/shopping/seeing shows etc. The beds are super comfortable and the rooms are more spacious than a typical NYC hotel room. And the view of the Hudson is spectacular. We had brunch at the hotel and it was good but not memorable.

Recently booked a stay at the Equinox Hotel New York, and the service was absolutely world-class. A massive thank you to Nathan L and Kevin, who truly represent the gold standard of hospitality. They were incredibly professional. While the hotel itself is stunning, it’s dedicated team members like Nathan who make the experience truly unforgettable.

I am loving my stay here! The location is fantastic, the staff members are so kind, and the amenities are extraordinary. I highly recommend getting a massage. I got a signature 60-minute massage with Sheena and she was delightful.

I stayed at your hotel last weekend, and overall I had an incredible experience. This is honestly one of the best hotels I have ever stayed at. Everything about the hotel felt luxurious. The service was excellent, the room was beautiful and extremely high-end, the view was stunning, and I loved the gym, spa, restaurants, and every other part of the property. It truly was an amazing stay. However, I would like to share one disappointing experience with the pool service because I believe it deserves the management team’s attention. I was relaxing on a pool daybed when a staff member informed me that I could only use it for two hours because there was a long waiting list. Although I was surprised, I respected the policy and left when my time was up. I then asked to be added back to the waiting list for another daybed. I waited from around 11:00 a.m. until 4:00 p.m.—about five hours—before I finally received a text message saying that a daybed was available. I had gone to the gym and saw the message shortly afterward, but when I returned, another staff member told me I was 12 minutes late and that my reservation had been given away. He said I would have to join the waiting list again. I tried to explain the situation and politely asked if there was any flexibility, but he showed no understanding, simply repeated that my spot was gone, and walked away. I found this interaction very rude and completely unexpected at a luxury hotel. I understand that the pool is open to both hotel guests and members of the public, and I respect that. However, I strongly believe there should be a dedicated area or a certain number of daybeds reserved for hotel guests. Guests paying around $2,000 per night expect a premium experience, especially when it comes to enjoying the hotel’s amenities. Many people choose a luxury resort because they want to spend the day relaxing by the pool. Unfortunately, I felt like I was treated no differently than someone who wasn’t staying at the hotel. During my stay, I also overheard several other hotel guests expressing the same frustration. I hope the management team takes this feedback seriously. My stay was wonderful in every other way, but the pool management and the way I was treated by that staff member did not reflect the high standards of the rest of the hotel. I truly hope you will consider reserving more pool seating for hotel guests in the future. It would make a significant difference and better match the luxury experience that guests are paying for. Overall, I still loved my stay and would like to return, but I hope this issue will be addressed so future guests can enjoy the same exceptional experience throughout every part of the hotel.

The assistant manager was lovely and the room was very clean However the other leadership did not focus on sleep or well being or try and help It felt like there was something weird happening related to health and comfort - not sure whether it was intended