Equinox Hotel New York

Savannah was so helpful, she took time to help us and make our stay amazing!

Well located hotel for my business trip and in a nice part of NYC. You enter the hotel at ground level through a small somewhat dark entrance to two small lifts. You have to go to L25 to check in then up a separate lift bank of two small lifts to get to your room. Entrance and process uninspiring, not welcoming and not 5 star. Check in was efficient and friendly if a little clinical. Room was very nice - very clean, modern, large ‘double bed’ comprising 2 large singles put together with separate duvets. Very large shower area and bathroom and plenty of space. Nice smelling shampoo, body wash, etc. draws were filled with lots of Equinox gym related products you could buy at silly high prices if you are dumb enough to do so and also available were condoms, vibrators, etc should you so desire. All sorts of fruit teas also available but no normal tea, no milk, etc. No ironing board nor iron so I called for them and got them no problem. No hairdryer for some reason but there was a steamer for de- creasing my clothes. I would guess that a hairdryer in each room would be used much more often that a steamer but maybe I am wrong. Bed reasonably comfortable, pillows too thin and soft and poor/erratic air con each night caused me to wake up very hot. I would not want to experience that at the height of the New York heat. Lighting in the room very good. If you are travelling on business and want to work in the room, note there is no desk nor proper chair - not sure why not. There is a massive Equinox gym on Level 4 free for guests to use with all the equipment you could ever hope to use. Opens at 5:30 (I went each day at that time) and is packed pretty much all day with locals who are full members. Main membership seems to be very image and fitness conscious twenty somethings so not for a guest who may want a quiet workout. I had in-room dining one evening. Food was ok, but nothing special but very, very pricey. I ate out the others nights. Did not bother with breakfast in the hotel too- ridiculously expensive so I bought outside - loads of options nearby at a fraction of the price. Overall this really is a massive gym with a pool and spa, a bar for people to meet in and eat ……….with a hotel added on. Guests are just a lucrative part of the foot fall. Service is friendly and efficient but not personal. No hotel lobby to relax in, get a drink at the bar, etc and the need to take two sets of lifts to go up and down from your room becomes very irritating over a few days. Eat out. Gym great but super busy all the time. Aircon needs sorting. Would I stay here again? Only for the location if necessary.

Equinox Hotel New York — “The Art of Living in Balance” After several visits between October, November, December, and most recently April, I can say with complete conviction that the Equinox Hotel and Spa have perfected not only hospitality but holistic human performance. Each stay has felt like returning to a private sanctuary — a “home away from home” built around precision, privacy, and personalization. From the moment I arrived, Guest Experience Manager Nathan Logan and his impeccably trained team demonstrated a level of care and attention that transcends normal luxury hospitality. They learned my rhythm — when to turn down the room, when to send a chilled bottle of champagne, when to let me sleep in, when not to disturb me during a short evening nap. Without ever asking, they anticipated my preferences for breakfast, lighting, and even my workout schedule. Over just a handful of visits, they curated my environment so well that it mirrored my daily life perfectly — almost algorithmically precise yet incredibly human. Working out in E Club at 3am, fighting off jet lag, felt less like an inconvenience and more like a privilege — the atmosphere was charged, calm, and inspiring. The energy of the space makes you feel like an athlete in training for the ultimate competition: life itself. That vision permeates everything Equinox touches — wellness, performance, rest, recovery — all intelligently orchestrated so your body and mind move in sync. The Equinox Spa is transformative. Cycling through the infrared sauna, MLXI3 dome, and cryotherapy created a regenerative sequence that felt almost alchemical — as if my body was reset molecule by molecule. You don’t simply leave restored; you leave renewed — sharper, calmer, and unmistakably better. It’s wellness elevated to a new realm. What stands out most is the deep personalization powered by data and genuine human insight. Nathan and the team didn’t just provide service — they understood my lifestyle and crafted each moment to support it. After multiple stays within several months, the continuity of care felt like having a private butler team that understands when to engage and when silence itself is the luxury. Simply put, Equinox Hotel delivers the modern definition of elite hospitality — where service meets science, and comfort enhances performance. It’s more than a stay; it’s a lifestyle ecosystem designed to make you stronger, calmer, and utterly at home.

The customer service is amazing there. Nadege is so kind and helped me with a situation. Everyone smiles and it’s always an amazing stay. You won’t be disappointed

Visiting Equinox was a beautiful escape. The location was convenient, and I loved having easy access to the spa, which truly supported a relaxing stay. More specifically, the spa representative, Corey Langston, made our spa experience unforgettable. He displayed kindness, professionalism, expertise, and genuine customer care. His efforts ensured our experience was exceptional. We will definitely be booking at the spa again and working with Corey in the future. Thank you again for such a memorable experience.