Faena New York

Aesthetic, style & luxury are what define Faena. Toto toilets with absolutely dreamy beds. A rain shower with perfect water pressure that even opens up your the high line. The lighting can be controlled from the bed. View wasn’t the best nor worst. House car has extremely limited mileage so although an amenities be prepared for short distances only. Gym is also temporarily housed in three separate rooms with limited equipment.

Overall an excellent hotel with one major concern. First, the good. The hotel is beautiful, including common spaces and rooms. Amazing design, attention to detail, and high quality materials. Staff is also excellent across the board. We especially loved Michelle in the restaurant at breakfast and the daytime staff in the Living Room (I forgot their names). Unfortunately there was one big issue during our stay, which was music noise coming into our room from the Living Room. We had a High Line King room on the 5th floor and each night of our stay, we could hear heavy bass from the nightclub a few floors below. We were there from Tues-Fri and the music would end at midnight each night, but my understanding is that it goes until 2am on Fri and Sat nights. We mentioned the noise one day when we had drinks in the Living Room and our server was apologetic and even gave us a free round of drinks, and she said she would note the feedback but we never heard from the hotel again about the issue. The other feedback was not really a dealbreaker, but the rate we booked entitles us to a space-available upgrade, yet we weren’t given one. This was surprising because the hotel seemed pretty empty while we were there and I even checked the hotel website and the room one category above our seemed to be available for the dates of our stay. Also, the High Line King room we booked shows the bathroom as having double sinks but our just had a small single sink area. We asked about the upgrade and the sink issue at reception but the guy just told us the rooms above ours were fully committed and he was sorry about the sink. We didn’t feel like making a fuss so we just accepted that and went on with our day. All in all, I would consider staying here again as long as I could be guaranteed a room that wouldn’t have noise from the nightclub.

I had the best time at the second floor bar (the living room team). Our server—Vivian—is likely the best host in New York City. She was warm, friendly, professional and an absolute joy to be around. She and the rest of the staff made us feel very welcome. I was so enthused, I think I over-tipped and I was not mad about it. Great folks! Thank you!

This property is really fantastic. So glad it was recommended to us. Location on the west side of Manhattan with easy access to nice shopping and great restaurants.l—we love the High Line. Hotel itself is very polished has a great lounge and night scene— with live music in both the lounge and the restaurant . Rooms are very spacious and extremely comfortable with great amenities. This is gonna be my new spot in NYC— an absolute oasis in the city.

We are global luxury travelers and regulars at Aman, Four Seasons, Bulgari, etc. Seduced by our positive experience at the Miami location, we were shocked at the poor quality of the guest experience at Faena New York. This is an absolute disaster of a property - the rooms feel like set pieces devoid of comfort, the staff is robotic, and the common areas overwhelmed with an aspirational, performative crowd that seem the only people the hotel is interested in catering to... makes the property unusable. With so many spectacular options in New York, we will never be returning - the warmth, energy, joy and quality of the Miami location has been totally lost in translation by local management.