Faena New York

I recently had the pleasure of staying at the Faena NY, and it exceeded every expectation. The level of customer service here is exceptional. I specifically want to mention Raul, who handled our arrival and departure with such care and efficiency—thank you for making us feel so well looked after! The room was a highlight of the trip. It was spacious, airy, and beautifully appointed, maintaining a high standard of cleanliness that was impressive. Finding this much space in such a prime NY location is a total luxury. Beyond the physical beauty of the hotel, the VIP treatment really stood out. Arriving to a fresh fruit plate and complimentary water was a lovely touch that didn't go unnoticed. I travel to NY frequently for both work and fun, and the Faena has officially become my go-to destination. I can't wait to return!

The experience is what hotels are supposed to be. Starting at valet the service brings you back to white glove treatment of yesteryear. The staff from Adam & Suzanna in concierge to the living room crew made my partner’s birthday literally legendary. We can’t stop talking about how well appointed the rooms are and have probably decided on a rain shower and a Toto for the home. Now on to the fun. Room service is prompt, open late and wildly delicious. The spa is under construction which the staff went above and beyond to provide an in room massage. Dinner was like old Hollywood from the host staff to a dress code that keeps your night curated and classy. Did anyone else know that the living room was the best party in town? When Jacob Lusk took the stage in the main room our entire party was up on their feet. Can’t say enough how we enjoyed this stay.

Pros: We loved our signature corner king with a peekaboo view of the water. Good light. great amenities, fabulous water pressure, and quiet. Vibe is over the top but in a fun way. I'm tired of sterile hotels and this had a real sense of whimsy. La Boca (the main restaurant) is a fun place for lunch or breakfast, though food was hit or miss. Dinner is a SCENE so make reservations early. Cons: We were "upgraded" to a junior suite our first night. It was dark with no view. When I complained I was told by a manager named Mike that there are no rooms with even partial water views. Strange because the web site says otherwise. I don't appreciate being lied to and handled. We moved the next day and we were much happier. As mentioned above, La Boca was hit or miss on food. The best pavlova I've ever had. Fabulous appetizers at lunch. But Malman is known for perfect steak and the steak was overcooked and tough. The lounge on the second floor is absurd. Again, the presentation is gloriously over the top, but the actual food was terrible. Good cocktails. The Faena was convenient because we had business at Javits, but it isn't good enough to draw me back for a destination stay.

Michelle and Chris at the La Boca restaurant offered exceptional service. The restaurant is beautiful and food was good, but the team truly made us feel special

My partner and I recently went to Faena for our anniversary and our experience couldn’t have gone better. From beginning to end, everything was seamless. We were able to experience La Boca and a couples massage provided in the room during our stay and must say 10/10. The staff were welcoming & attentive. The vibe was perfect with live music and paired with delicious food, overall a great experience. Truly, the concierge team made our stay perfect. We had the pleasure of speaking with Maria, Mariah, Cristian, Jake, and Adam. True stars that made everything so simple and reassuring that all our needs were being met from helping us with our massages, transportation, reservation, anything! I would go back regardless, but the concierge team was the cherry on top.