Faena New York

I have stayed at the Faena miami, which wasn't very service dog friendly, but this place doesn't accept service animals AT ALL. When I talked to the manager about it, telling him it is federal law to allow a medical service animal anywhere a human is allowed, he said he could not do anything, and he gave me the general manager's number. I took a video of the entire encounter. This is against the law and there will be a lawsuit against this hotel. You cannot refuse a service animal that is well behaved and a medical alert dog

If you want the absolute best experience in New York City, the Faena is the only place to stay. While the hotel itself is stunning and every single member the staff is wonderful and incredibly attentive, the true crown jewel of this property is the concierge desk. Suzanna and her entire team are, without question, the best in the city. Their connections are completely unrivalled, and they have an uncanny ability to open doors and curate experiences that simply are not accessible anywhere else. Other concierge’s simply look on resy for restaurant availability - but Suzanna and her team have relationships with the best restaurants, directly. In fact, their flawless service and insider access are the primary reasons we consistently choose to stay here. From the moment you arrive, the level of care and professionalism across the board is remarkable, but the peace of mind that comes with having Suzanna's team in your corner elevates the entire trip. If you want a flawlessly executed visit to New York with the best local access possible, look no further than the Faena.

We had an extremely perfect stay at Faena New York for our anniversary trip! We usually book hotels in Midtown or on the Upper East Side, but trying out this area gave us such an exciting new perspective on the city. The property itself is stunning, but the staff truly made the whole trip unforgettable. Suzana, the Head of Concierge, took such great care of us right from the start with her wonderful recommendations, making sure every reservation went off without a hitch. The entire team, from the friendly servers to housekeeping, was top notch. A huge shout out to Soldier at the spa as well for one of the best treatments we have ever had! Everyone working here is so welcoming and treats you like family. It was truly an unforgettable experiance, and we cannot wait to come back next time we are visiting Manhattan.

This was our first time staying at Faena New York, and it was truly an amazing experience from start to finish. We normally stay on the Upper East Side or in Midtown, so we weren’t sure how we would feel about the location, but we absolutely loved it! The location was fantastic and gave us a fresh perspective on the city. What really stood out, though, was the incredible team. Suzana, Head of Concierge, and her team are the best of the best! They were warm, knowledgeable, attentive, and went above and beyond to make our stay seamless and memorable. The exceptional service continued throughout the entire property. From the servers and housekeeping team to the spa attendants and therapists, everyone was wonderful. Each person we interacted with was professional, welcoming, and genuinely committed to creating an amazing guest experience. The spa was also fantastic, and the therapists were exceptional - shout out to Soldier! You can really tell that the entire team takes pride in what they do. We absolutely loved our first stay at Faena New York and will definitely be back. The combination of the beautiful property, great location, and most importantly an outstanding team made this stay truly special.

Loved this hotel and will book to stay hear again in November. Very comfortable and well appointed rooms, nice staff and food is great.