Faena New York

Pros: We loved our signature corner king with a peekaboo view of the water. Good light. great amenities, fabulous water pressure, and quiet. Vibe is over the top but in a fun way. I'm tired of sterile hotels and this had a real sense of whimsy. La Boca (the main restaurant) is a fun place for lunch or breakfast, though food was hit or miss. Dinner is a SCENE so make reservations early. Cons: We were "upgraded" to a junior suite our first night. It was dark with no view. When I complained I was told by a manager named Mike that there are no rooms with even partial water views. Strange because the web site says otherwise. I don't appreciate being lied to and handled. We moved the next day and we were much happier. As mentioned above, La Boca was hit or miss on food. The best pavlova I've ever had. Fabulous appetizers at lunch. But Malman is known for perfect steak and the steak was overcooked and tough. The lounge on the second floor is absurd. Again, the presentation is gloriously over the top, but the actual food was terrible. Good cocktails. The Faena was convenient because we had business at Javits, but it isn't good enough to draw me back for a destination stay.

Michelle and Chris at the La Boca restaurant offered exceptional service. The restaurant is beautiful and food was good, but the team truly made us feel special

My partner and I recently went to Faena for our anniversary and our experience couldn’t have gone better. From beginning to end, everything was seamless. We were able to experience La Boca and a couples massage provided in the room during our stay and must say 10/10. The staff were welcoming & attentive. The vibe was perfect with live music and paired with delicious food, overall a great experience. Truly, the concierge team made our stay perfect. We had the pleasure of speaking with Maria, Mariah, Cristian, Jake, and Adam. True stars that made everything so simple and reassuring that all our needs were being met from helping us with our massages, transportation, reservation, anything! I would go back regardless, but the concierge team was the cherry on top.

Michele made my birthday celebration at La Boca truly unforgettable. From the moment we sat down, she was incredibly kind, attentive, and genuinely warm. She went out of her way to make the experience feel special without ever being overbearing—striking that perfect balance of professionalism and personality. It’s clear she takes pride in what she does, and it shows in every interaction. Michele is a big part of why our evening was so memorable—Faena is lucky to have her!

This hotel is probably the most beautiful hotel in New York. But it is not its beauty that sets it apart. It is its extraordinary customer service. Never experienced such fantastic service in my entire life and I am a regular at these kinds of hotels. The incredible door men are the absolute highlight Raul, Daniel Adrian and Marcus to mention a few names made every day special and then there was the most charming man from the team who would knock on my door early every evening to check in if there was anything I need or if he could be of assistance in anyway. The restaurant in the hotel is outstanding. The room service incredible also. I can’t wait to rebook shortly.