Faena New York

What a beautiful hotel with exceptional customer service. The spa was gorgeous and such a nice escape from the city. The “Living Room” was such a fun night- don’t miss it.

My family and I recently stayed at the La Faena New York and had a truly wonderful experience. After visiting numerous hotels throughout New York City over the years, this was undoubtedly our best stay. The hotel is beautifully designed, and every team member impressed us with their professionalism, warmth, and genuine hospitality. What truly stood out was how the staff went above and beyond to celebrate our daughter’s birthday during our stay—they made her feel incredibly special. With two young children in tow, we appreciated how accommodating everyone was. We’re already looking forward to our next visit and can confidently say the La Faena New York has become our home away from home in New York.

We stayed at Faena New York for a few days on our way back home from Europe and the experience exceeded every expectation. From the moment we arrived, the staff treated us like family — special mention to Maria at the concierge, who went above and beyond to make the celebration feel truly special. The hotel itself is stunning, the rooms were beautiful and comfortable, and the attention to detail throughout our stay was impeccable. Every member of the team was warm, attentive, and professional. We can't wait to return. Five stars without hesitation — thank you, Faena, for making our family's trip so memorable!

I'd stayed at the Faena Miami previously, so thought I'd experience the NYC version, as it looked quite different to more tired and corporate NYC hotels, having only been open around 9 months. Often with 'cool' hotels, they focus on the aesthetic, at the expense of service, but this definitely wasn't the case here. Was impressed with the size, design, layout, quality, cleanliness of my corner room, with a hint of the Hudson River. The Living Room bar was lively, with excellent entertainment, and is obviously the current place to be seen in town! Didn't eat at the restaurant, as was a bit meat-heavy, so can't comment here. Gym was really good; excellent range of high-end equipment, so could train properly whilst here - couple of suggestions would be to add a rowing machine and massage gun. Spa also very nicely designed and empty/quiet most of the time I was there - the jacuzzi could perhaps have been a bit hotter, given a lot of the other pools were more lukewarm or colder. Staff were outstanding, from front desk, to housekeeping, to concierge - very friendly, greeted you by name, interested in your day and Marcus the doorman was a lot of fun! Fantastic location too, literally next door to the High Line and Chelsea Market. I'd definitely stay again when back in NYC!

I wanted to make my daughter and son-in-law’s wedding celebration truly special, and choosing Faena Hotel New York was one of the best decisions I could have made. From the very beginning, every detail was handled with exceptional care, making their stay an unforgettable experience. They were absolutely delighted with the hotel, the beautiful atmosphere, and the outstanding service. A very special thank you to Suzana Morriale, the best concierge in New York City. Her professionalism, kindness, dedication, and genuine care went far beyond what I could have imagined. She made sure every detail was perfect, helping create memories that my daughter and son-in-law will cherish forever. Thank you, Faena Hotel New York, for making such an important milestone in their lives even more magical. I highly recommend this hotel to anyone looking for a truly exceptional luxury experience.