The Fifth Avenue Hotel

I really wanted to love this hotel, but it didn't meet the mark for customers who expect perks. We are leader members and amex (as well as used to getting things working with an advisor), and while we did get our breakfast included, a room upgrade didn't happen – despite availability. The hotel is very small, a tiny lobby and our entry-level room was the same. There was a small half closet to put our things and the bathroom can fit one person at a time. It was very tight in the room, so we really didn't spend any time which we usually like to feel that luxury tone of a hotel room. The breakfast was amazing, as was the hotel bar. Though it's busy, so one night they sat us but the other night at 6:00 there was no room. We were introduced to our butler and there were promises of delights, surprises during our stay. I text once for a request that wasn't full-filled, just a coffee to the room in the morning. And not once did we get a "gift" despite seeing them every day in the elevator delivering to other guests. We didn't expect anything, but felt a lack of hospitality because it was something that was mentioned as something we should feel excited about. I do want to say if you are new to luxury hotel stays or properties, this might just be right for you! But if you are a seasoned traveller who is used to being dotted on and that above and beyond hospitality, they haven't quite figured that out. Lastly, we did get what we paid for, in terms of our room.

This property has world class decoration plus EXCELLENT staff!!! The Food and Beverage totally top notch. There are a number of tricks they don’t miss!!!!!

I stayed at The Fifth Avenue Hotel this week and the experience was absolutely sublime. I visit New York numerous amount of times every year and usually stay at the St Regis, Peninsula or The Baccarat but The Fifth Avenue Hotels blows these other hotels out of the water. The design of the hotel is absolutely stunning - a Gilded Age style facade and gorgeous interiors designed by Martin Brudnizki. From the moment I checked, the lovely lady at reception Chantelle was extremely helpful. I had called earlier to see if early check in was possible and they said they would try to make it possible and they made it happen. My bag was delivered within a minute of me heading up to the room and she also ensured that my clothes were pressed within the hour. I stayed in the Mansion Suite room which was beautifully decorated. The size of the room was spacious and the bathroom had a very large walk in shower. Whilst the interiors and design of the hotel are fabulous, what makes this hotel is the service. They go above and beyond to ensure any request is fulfilled. The concierge team were exceptional, and I would specifically like to call out Richard, who helped me with a number of requests I needed during the stay. Angela from guest services was also fantastic and was always just so friendly and gracious when dealing with queries. The breakfast restaurant had a great menu and I would highly recommend visiting Portrait Bar; the bar tenders are extremely friendly and they serve great cocktails.

We booked The Fifth Avenue Hotel through the American Express Fine Hotels & Resorts program, expecting a seamless luxury experience. Positioned as a 5-star property with 2 Michelin Keys, the bar was high. Unfortunately, our stay was marred by repeated service and administrative failures. Check-in was chaotic from the start. Despite staff being present outside, we carried our own bags while fumbling through the registration process. Our room was not ready until late in the afternoon, which we understood and accepted. However, at 4:00 PM, we were notified by text that the room was ready, but when we returned to The Fifth Avenue, the process broke down completely. We were escorted to a room that already had another guest’s luggage. Minutes later, another staff member entered our room while my wife and I were getting ready for dinner with a different guest, with no notice (no knock, no announcement); this was a complete breach of privacy and security. When I raised this with the front desk, the response was dismissive and condescending. Service throughout the stay remained inconsistent. Our luggage was misplaced despite staff insisting it was on the way to our room; we eventually had to describe it piece by piece for them to find it. The debacle at check-in delayed us over an hour, during which friends had arrived to meet us. They ended up waiting for us in The Portrait Bar downstairs. When we attempted to meet with them after getting ready, bartenders noted "standing room was not allowed," leaving us awkwardly waiting for friends, and our guests reported their cocktails as nearly undrinkable. Breakfast the next morning was tasty, but service was painfully slow. To the hotel’s credit, the night’s room charge was waived after acknowledging that their front desk assigned the wrong room and their other staff members entered our room while we were changing without announcing themselves. The guest rooms themselves are beautifully designed—comfortable, stylish, and worthy of the praise the hotel has received for its interiors. But luxury hospitality is about more than design. The complete collapse of administration, front desk operations, and guest services turned what should have been a memorable stay into the worst experience we have had at any Fine Hotels & Resorts property. Until management addresses these systemic issues, the Fifth Avenue Hotel does not deliver on its promise of world-class hospitality.

What a beautiful hotel! From check in to check out, it was a beautiful experience. Rooms and hotel was beautiful. The size of the room was a little small, but on par with NYC. Staff were very helpful and thoughtful. The butler service was a nice surprise. Location was perfect for us. Not too far from Penn station. Many things were walkable.