The Fifth Avenue Hotel

A fantastic hotel in a great location. Not too far uptown and not too far downtown its a great place to explore NYC from. The hospitality and in house butlers take care of everything you need. Additionally the suites are really well designed, beds are comfortable, bathroom experience is fantastic. The whole hotel smells amazing. The Portrait bar is also a great place to host guests or have a cocktail.

I was going to NYC with my boyfriend and I was determined to find unique hotels with amazing experiences. I ended up choosing Casa Cipriani and the Fifth Avenue Hotel. Our favorite by far was the Fifth Avenue Hotel. The service is unmatched, and the vibe/interactions/responses were just so friendly. It was such a welcoming place and for such a fancy location, surprisingly not pretentious. You can tell the designer was in love with their job and Louis, who greeted us at reception, was excited to give us a tour and tell us all about all of the cool things the hotel has to offer. The concierge, housekeeping, etc., all A+++. LOVED this place!

What a beautiful staff, taking pride and care in everything they do. We worked closely with the concierge to create the perfect 20 year wedding anniversary trip. Every single staff seemed to know it was our anniversary by the time we arrived and it truly became a celebration.

We had a wonderful stay at the Fifth Avenue hotel due in a large part to the excellent service in particular from the manager Viktoriia who is always there to help us with anything we might need. The hotel is beautiful and luxurious only made even better by Viktoriia and her staff. We will be back.

Recently had the pleasure of staying at the Fifth Avenue Hotel, certainly one of the most gorgeous hotels in the city. I've been interested in staying here since the hotel opened and have enjoyed the hotel's Portrait Bar in the past. The hotel is located in my favorite part of the city and I typically stay in this area when visiting. The glowing articles online, and the aesthetic of the hotel, drew me in so I took advantage of a killer winter rate to visit with a friend. And while the overall visit was good, there is some room for improvement here. On the plus side: The breakfast and service in Cafe Carmellini were outstanding. Rafael and Nanagway were absolute delights and I would return here on the basis of their service alone. The food was incredible as well and the restaurant itself is very beautiful. I typically do not eat at my hotel as there are so many other options just outside the door, but I would visit Cafe Carmellini again in a heartbeat. The Portrait Bar is also worth a visit, intimate and swanky with inventive drinks. In the morning, the space is used for light pastries & coffee service for those who do not want to sit down to a full breakfast. The rooms are beautifully decorated and the complimentary in-room snacks and drinks are a nice touch. We also made use of the house car service, which was extremely helpful (although it should be noted that the hours of availability are somewhat limited and they will only take you so far within the city, so uptown and most of downtown are not fully reachable by the car service). The staff overall were very nice and welcoming, particularly at the front door and front desk. We also were accommodated with a very early check-in, which was very much appreciated. The pluses here outweighed the minuses but there are areas for improvement. Improvement points: We were told at check-in that we would hear from the butler "soon" but never heard from them throughout the stay. I assume this is a similar feature to the St. Regis butler service but I really have no idea as we never encountered them. Not a huge deal but puzzling nonetheless. Also, I had emailed the concierge twice in advance of our stay and never received replies. When I inquired in-person, they indicated that they've been having email trouble, with some email going to spam - but that seems easy to catch by checking your spam filter? Not a satisfying response. For the room, I would recommend less-plush slippers - they were so incredibly thick that you can easily roll an ankle. Quite an odd thing to comment on but it stood out as a bit of a hazard. But most importantly, we had issues at check-in with our room package not being correctly attached to the reservation. When we produced the email confirmation showing the package, we were told it would be updated but it was still wrong at check-out and therefore the billing was wrong. There was also a lot of inconsistency in what we were told regarding the breakfast that was included in our package, which further confused matters. It took multiple people and several attempts over a few hours to get this sorted out and it put a damper on the end of the stay as we felt we had to fight a bit to get the bill corrected. However, the manager did reach out after the fact to apologize and thank us for our comments. The hotel is still somewhat new and perhaps these are growing pains. I would give the property another try as there were many positives, most especially the overall service.