Gild Hall, A Thompson Hotel

I believe that the true mark of excellence in any business is not that everything is perfect, but that when there is a challenge it is resolved quickly and with the goal of making the guest feel respected and heard. We received a warm welcome from the front desk staff when we arrived at Gild Hall. This hotel perfectly balances sophistication with a feeling of comfort and relaxation. Our room was the perfect size for the couple of days that we were spending in the city. I chose a 1 King Bed Deluxe with a Neighborhood View and enjoyed a quiet room. On the second day of our stay we had a challenge with the AC working properly and when we called the front desk to report the issue, maintenance showed up within minutes. It was eventually discovered that evening that the entire unit had to be replaced. In the meantime, the front desk sent up an oscillating fan to help keep the room cool during the repair. This was impressive service in addressing our issue, and after the repair we were able to stay nice and cool during the remainder of our stay. We ate dinner at Felice and the Fettuccine Alla Bolognese was delicious. I highly recommend enjoying this romantic, relaxed restaurant that is located right off the lobby of Gild Hall. Overall this was a great stay and I appreciate the communication via email from the Assistant Director of Guest Experience after our visit. Gild Hall exceeded my expectations and I would enjoy another stay here.

The rooms were superb, the staff was helpful and warm, and the experience was a "10" on all fronts. From the minute we arrived, everything on the property was impeccable!

Favorite hotel in Financial District. Decent sized rooms, friendly staff. Great restaurant onsite. Good location. All around great hotel.

Gild Hall is a beautiful, classic hotel in the Financial District. My husband and I were in NYC visiting friends and family, and noticed this was a Hotel Collection property on Amex Travel. I’m so happy we decided to book a room here. The staff was welcoming, our room was huge, especially for NYC standards, and it’s in the perfect location near public transit in FiDi. We will absolutely stay here again on a future trip.

This was such a nice experience. The hotel was beautiful. So much old charm and beauty. The staff was very accommodating and friendly, The location was ideal, as it was near many landmarks as well as many subway lines, I almost felt like I was in a storybook while I was eating lunch at the restaurant. The only thing that could’ve made it better was if the snow was falling outside. The restaurant was absolutely beautiful too. The food was delicious and presented so beautifully. My son loved the french toast and he said it was the best he ever had. I tasted it too and I had to agree with him. My room was very spacious and it had all the modern amenities I could ask for. Stepping foot into this hotel was definitely an oasis away from the big city. I hope to return very soon.