IBEROSTAR 70 Park Avenue Hotel

We had an absolute dream experience at Kimpton Ashbel. Came for a very quick girls trip in the City. The location was ideal, Grand Central such a quick, easy walk! The rooms were of course small (it’s New York City) but four adult women and our bags fit just fine. The beds were incredibly comfortable and everything smelled amazing. (Kimpton, please message me with the name of the scent, I want to purchase it and have it flowing everywhere in my home! 😉) We arrived early, so our room wasn’t ready yet, but Juliet was wonderful at the front desk. Took our bags and recommended a lovely spot to sit for a quick bite and drink. Ernest took such great care of us every time we stepped into the building, even saving a glass of wine for us when we missed their lovely in the lobby wine time. 10/10 Will definitely be back!!

Very disappointing experience at Kimpton Ashburn NYC. During our stay, the hotel experienced major infrastructure and service issues that made the room extremely uncomfortable for a family traveling with young children. We initially had no hot water, and later the water became yellow/discolored with visible debris coming from the taps. At the same time, the room had no effective A/C or airflow, leaving the room hot and suffocating overnight. What was most disappointing was not simply the operational issues themselves, but the complete lack of meaningful service recovery. We raised the concerns with hotel staff shortly after arrival and specifically requested assistance, but no real resolution or follow-up was provided during the stay. Housekeeping service was also effectively missed, as the room was only serviced around 4:30 PM after we had already returned to the room with our children. I travel frequently for both business and personal travel and was genuinely evaluating whether to shift more of my future international stays toward IHG/Kimpton. Unfortunately, this experience fell well below the level of hospitality and responsiveness I would expect from a premium hotel brand. I understand that operational incidents can happen in any property. However, the way those incidents are handled matters enormously — and unfortunately this experience was handled very poorly. Following the stay, IHG offered only limited compensation despite the seriousness of the issues experienced and did not respond to our follow-up communication. Very disappointing overall.

Lovely hotel that appears newly remodeled. The only issue was the AC not working and it was 92 degrees out. The staff, especially Evelyn and Melissa, we kind and tried to help as much as possible.

The hotel is really beautiful and very well located! Lots of restaurant and shops and very easy transport as it’s a couple blocks from grand central station. Unfortunately we booked through Priceline and they charged us for a bedroom with two queens but they told the hotel we reserved a one queen bedroom so we ended up needing to buy an inflatable mattress to fit 3 people in the room. The hotel staff was amazing and did everything they could to help even though they were fully booked. They later switched us to a larger room but it wasn’t the two queen room that we had paid for. Again not the hotels fault, it was Priceline so do not ever book through them. The AC broke in the hotel so it was very uncomfortable to sleep. They gave us all fans but it was still not ideal. I have to remark that particularly two employees; Evelyn and Melissa went above and beyond to make sure they’d do everything in their power to make the situation better and they surely did. Also the night manager was wonderful and was able to book us a room at a different hotel on the hottest night so we could have a better sleep. Overall the hotel is gorgeous but the AC issue was surely an issue. Thank you Evelyn in particular is the best at her job and deserves to be recognized for her outstanding customer service and kindness.

I understand that the hotel has undergone extensive renovations in recent times. The rooms and lobby area present well, aesthetically, and the hotel is in a good location. And the staff are very pleasant. However, that is where the good news ends. Unfortunately, the hotel’s air-conditioning system is not operational at present. We have spent 4 nights at the hotel in sweltering conditions, unable to properly sleep, despite assurances from staff that “the engineers are working on it”. We asked for a fan, but these are not available. We are cancelling the balance of our stay. Everyone understands that building problems arise from time to time, but it is hard to believe that in New York City an air-conditioning problem cannot be remedied in a timely manner. The staff do their best but the fault lies with management and the owners. I have no doubt the earlier positive reviews of the hotel are or were well founded (at the time they were posted), but that has not been our experience in May 2026. Regards Anthony