The Iroquois New York

The hotel was amazing. It was central in the middle of New York right by Times Square the hospitality from all the staff were fantastic. Ben was our most favourite. The room is beautiful, The bedding was luxury. The pillows were not too big, not too thin, perfect! All out lovely hotel, would definitely recommend!

This is the second summer I've spent a week at the Iroquois and it was another great experience. The hotel is in a nice quiet location, while being within a block or two Bryant Park, New York Public Library, and Grand Central Station, and an easy walk to Rockefeller Plaza and Central Park. The hotel staff is gracious and professional. Rooms are well appointed and very comfortable, clean and quiet. The daily breakfast makes for an easy start to busy days out and about. Don't be put off by "Times Square" in the name -- it's an easy walk, but not at all in the tourist fray. Highly recommend.

Excellent location, close to everything. You can walk around much of Manhattan. The nearest subway station is 42nd St.-Bryant Park. The hotel is cozy, the breakfast is good, with a good selection of hot dishes. The rooms are clean and comfortable, and everything works. It's very quiet for sleeping. The staff is what sets it apart; they're all excellent! Very kind and helpful. Special thanks to Paulisha, Jay, Anna, Anthony, Justin and Benjamin! I will definitely be back.

Beautiful hotel with impeccable attention to the little details. Loved the special touches in the room related to cleanliness: the wrapped TV remote. That’s usually the first thing I clean with the Lysol wipes I carry with me to hotels, and it was a pleasant surprise to see the remote wrapped in plastic. The cactus plant in the bathroom was a nice touch and a pleasant surprise. The hotel’s location was fantastic. We spent the first day walking from the hotel to the restaurant Eately on 5th Ave, (taxi to MOMA), walked from MOMA to Central Park, Times Square, and then back to the hotel. (The weather was also quite agreeable.) Faiza, at the reception desk, greeted us warmly and made us feel welcome. Carlos was very pleasant when he checked our luggage and later brought it to our room. I wasn’t able to see the name on the name tag of the front desk receptionist who assisted me Monday evening when I inquired about the restaurant menu for room service as there was not a menu QR code in my room. (I do recall that she had blonde hair.) What stood out was that she could have simply told me that I could find the menu in the restaurant and pointed to the restaurant but, instead, she actually walked me to the restaurant, got a menu, and handed it to me after finding the page I would need. This interaction indicated to me that the hotel has a very high expectation for their team members’ level of service.

What’s not to like? From check in to check out the staff was very welcoming. I got the good news that my room was ready when I arrived at 1:30 p.m. I could help myself to an orange, or get a bottle of water on request at the front desk at anytime, and there would complimentary breakfast each morning! I didn’t need it at check-in but there was also complimentary luggage storage if arriving early and room not yet available or after check out. In particular, Jay, one of the managers, was extremely helpful and upbeat to everyone whenever I came through the lobby. Housekeeping was excellent. Loved the pillows, and the bed was very comfortable. The folks at the front door were always cheerful and offered to get taxis or give directions. I visit NYC at least 4 times a year, and I’ll be staying at the Iroquois!