JW Marriott Essex House New York

I’ve stayed at this hotel many times over the years under different management. This 6-night stay was by far the most disappointing. The hotel is overpriced and underdelivers. The property feels old, tired, and in need of a serious deep clean. Décor is drab, and fixtures are chipped, damaged and poorly maintained. Early check-in was denied, though to be fair the hotel called an hour later to say the room was ready. Acceptable, but hardly seamless. Booking a suite without a coffee maker is a first for me at this level. You have to request one, and when it finally arrives there are no coffee pods. Pods must be requested daily, are never replenished by housekeeping, and each request took more than an hour with repeated follow-ups. A baffling and insulting cost-cutting exercise. The sofa bed came with no duvet. After requesting one, housekeeping removed it every single day. Again, each replacement took over an hour and several calls. We eventually hid the duvet so it wouldn’t be taken away. Housekeeping failed across the board. Dirty cups and rubbish sat in the room day after day. Even when placed outside, they were left untouched for over two days. The only saving grace is location—directly opposite Central Park. But unless that’s your absolute priority, there are far better options in NYC at this price point. As a long-time Marriott Elite member, I consider this one of the weakest JW experiences I’ve had. Essex House under Jumeirah was a world apart. We won’t be returning.

this has been our go to hotel in Manhattan. been there a dozen times and have Titanium status with Marriott... the staff is great, the hotel well located, BUT - the location of our room was possibly the worst I have experienced in decades... we looked out to an interior canyon, with a brick wall across from our windows.. could not even see the sky to determine if it was cloudy... they wouldn't move us either.

Don't waste your time here. The first room I had was very dirty and scuffed, I asked to change rooms. The receptionist was kind and helpful. Unfortunately the second room they put me in is equally scuffed, dirty, and lacking amenities. Its a huge disappointment as the rest of the hotel is stunning, and friendly staff. There are so many other stunning properties around the area at or below this price point with exceptional service so go there

Room was teeny tiny small. Literally looked out at a brick wall. Peeling wallpaper. Torn leather on the chair. Asked for extra laundry bags and was told it would be 30 minutes and never came. This is not a JW

I recently stayed at the JW Marriott Essex House in New York and had a truly wonderful experience. The hotel combines elegance with comfort, offering beautifully designed rooms and excellent amenities. The staff were warm, professional, and always ready to assist, making my stay even more enjoyable. Its prime location, right by Central Park, is perfect for exploring the city. I couldn’t be happier with my stay and would highly recommend this hotel to anyone visiting New York.