JW Marriott Essex House New York

Terrible hard lumpy old mattress. Yes, the lobby is pretty and historic. You will think it’s luxury but…. That awful bed. Meanwhile a $27 bottom of the barrel Manhattan. Total Yuck. Marriott Group never fails to astound at their poor value. $589 per night. Three nights. We should have moved.

It is 3 am in the morning. I came to the Essex House for respite as there was a fire in my UWS building and I needed a good nights sleep. We used 126000 points and Tim gave me a room in the back where garbage trucks woke me up intermittently every hour, 1 am, 2 am and now - it's 3 am. I must be right above the Marriott loading area. Awful thing to do to a fellow New Yorker. Yolette informed me in the most inauthentic voice that "I do not have any other room for you" and then hung up on me! Wow. Do not stay here!

I have just checked out after spending a few days at Essex House for a long weekend. I strongly recommend staying at the hotel. The hotel is at a great location overlooking Central Park with phenomenal views as you wake up every morning. In addition, to a great location the staff are incredible. I strongly recommend you get a room with access to the Executive Lounge as Julette and her team did a great job at looking after me and making me feel welcome. Additionally, if you get a room on a high floor, there’s almost no noise at all so you won’t have any problems if you’re a light sleeper (like myself). The only slight criticism I might have is that the gym is a bit small and they could benefit from slightly newer equipment.

What a stunning and classy hotel. We were met with a friendly greeting and we were really happy with the accommodations, the club lounge(although we did wish the had at least cocktail hour Fri:sat) the breakfast was everything you could want. The elevators moved quickly, it's a large hotel and we never waited for even a solid minute. The location at central park south was lovely, if you want to be I t his area. We enjoyed it even though we travels south, soho, tribeca, Hudson yards, Brooklyn while we were visiting.

I will never forget Hanna and Felix at the front for their kindness, being so helpful and accommodating. Shout out to this 2 wonderful agent at the front. I don’t wanna go into details but they are really nice and friendly people. From the bottom of my heart, thank you!