JW Marriott Essex House New York

I recently stayed at the JW Marriott Essex House in New York and had a truly wonderful experience. The hotel combines elegance with comfort, offering beautifully designed rooms and excellent amenities. The staff were warm, professional, and always ready to assist, making my stay even more enjoyable. Its prime location, right by Central Park, is perfect for exploring the city. I couldn’t be happier with my stay and would highly recommend this hotel to anyone visiting New York.

Travelled just before Christmas to see the city during its festive season. Beautiful property in a prime location in NYC right at Central Park. The building is older so of course rooms and lobby are not massive but well appointed and laid out. The staff is exceptional from the front desk to doormen, concierge and restaurant and lounge staff. Executive lounge is a nice oasis away from the busy hotel. Despite going through a difficult time suddenly during the trip the staff made all efforts to extend themselves and provide utmost attentiveness.

My best friend and I discovered the Essex House back in the late 80's when we were teenagers and now make it a point to visit once a year. The property has gone thru several changes over the years for the better and the property is beautiful. The best part of our stay is our encounters with the staff. They are always very attentive and welcoming. Would like to give a special shout out to Al, Julette and Devon who made out stay very special. Would recommend this property to others.

I couldn't have asked for a better stay - our rooms were ready two hours before check-in time, which was very helpful! The bellmen/concierge were timely and helpful with our bags. AC was on point (95 degrees outside!). Our room was extremely clean and spacious. We went to Bourbon Steak for dinner and Dino was an MVP! He was so helpful with suggestions and guided us towards picking the best dishes. The entire staff was courteous and timely, and they knew our needs before we did! The icing on the cake - the staff singing happy birthday to our friend. I truly couldn't have asked for a nicer visit to NYC.

The hotel has one of the greatest views in the city, being right over Central Park, however it seems like it just sort of relies on that. I prepaid for my room, and it was apparently "assigned to someone else" when I tried to check in just after 4pm check in time. The woman checking us in at least gave us a $200 credit and offered that we could have a drink in the bar while we waited for her to sort it out, which she did relatively quickly, however this delay made us miss our dinner reservations. Furthermore - once we got to our room, the room had a queen size bed, when we had reserved and prepaid for a room with a king size bed. All of these inconveniences, and we weren't even upgraded to a room that had a view of the park without leaning against the windows. The air conditioning barely makes the rooms cool at it's highest setting. This is supposed to be a top notch hotel, and it isn't even close. I'll recommend others to look into other options if they want a view of Central Park.