JW Marriott Essex House New York

We had been to the Essex House when it was a Jumeirah in 2008, we really wanted to return and we do on April 28th 2025. The Hotel is dated and uncomfortable the reception small and unwelcoming. There seems to be a problem with leadership in this property as some staff members are warm, efficient and professional (doormen, bell staff, security and bartenders) an exceptional Head Concierge, and very average front desk attention, some clearly incompetent others OK. Our first room was terribly small with a window that was more like a square port-hole than a window so we couldn’t say we had the view we were paying for. We asked to be moved to a different room, luckily the front-desk attendant that gave us the first room wasn’t there so we were treated in a much warmer and efficient manner by a different one. The cleaning of the room was mediocre and superficial, and the carpet seemed to be insufficiently clean and the corridors were stuffy and sometimes smelly. The hostesses for breakfast were slow and no very welcoming unlike the servers at the restaurant who were extremely warm and professional. Frankly for the price we payed you have far better options in NYC. I don’t think I’ll ever return.

Beautiful hotel, great location, and very nice, helpful staff. One of the nicest Executive lounges. Rooms are a bit tired. We were upgraded to a suite which was great but if I had been paying $3000/night, not up to JW standards or other comparable price hotel suites. No robes, worn carpet pulling up, rusty shower door hinge, tattered blinds and cracked lampshades. Went to turn off floor lamp and the top half wasn’t attached well and toppled down pulling over entire lamp. No coffee maker in room or complementary waters. I’d definitely stay again but would not pay for a suite.

We just stayed at the Essex House this past weekend and what a wonderful stay. My husband is lifetime titanium and they took such good care of our family. We got engaged on a carriage ride in Central Park 16 years ago and I had corresponded with Ms. Natalia Maas, the senior reservations manager and let her know this. Last year was a challenging one for our family. Our house flooded with hurricane Helene and we just finally moved home in March. This trip to NYC was one we were very much looking forward to, seeing our Tampa Bay Rays and a show. Upon arrival, we were greeted warmly and had a surprise upgrade. We were escorted to our room and we were so happy with it! They had left us a bottle of wine, the most delicious slice of cake, some waters and 3 beautiful Essex house glass mugs. One for each of us. Thank you so much Natalia and team for making our stay such a pleasant one! From start to finish, late checkout today at 4 pm, we enjoyed every moment of it. We will be back soon!!

English below. let me write in japanese first. 【立地】 ポイントを使った3日間の滞在でしたが大変満足でした。立地はセントラルパーク目の前で、隣はリッツカールトンやプラザホテル、少し歩けば五番街というNYのラグジュアリーな部分を集めたような最高のエリアです。 【接客】 英語が不慣れな私にも受付、ラウンジのスタッフは皆さんとても親切で、着いて早々にお水をくれたり、心地よかったです。 チェックアウトの時に受付担当してくれた男性（名前を聞きそびれてしまいましたが、約25年前に日本に来たことがあると言っていた男性）は特に親切に会計をしてくれて嬉しかったです！ 【改善点】 他の方もレビューに記載している通り、ディスティネーションフィーに対するクレジットの説明が無かったのでメモ書きでも部屋に置いておいてもらえれば良かったなあ..と思います。ホテルの善意でやってくれていることですが、これを知らずに滞在してる方が多いのかな？と思いました。 毎晩30ドル分のクレジットが貰えるのですが、昔のように衣類クリーニングには使えず、ミニバーくらいしか使い道がないのでひたすらクッキーをもらってお土産にしましたw ===== Thank you guys. At reception, lounge, evrey staff I met here is amazing and very kind. Hoping see you all again here someday. Ken

I stayed here in 2008, back when it was a Jumeirah and still dressed for the gala. It’s now a JW Marriott—and a competent, if corporate, one at that. The location is impeccable: steps from Central Park, ideal for morning runs or mid-afternoon meetings masquerading as strolls. The standard rooms are reasonably spacious (for Manhattan), though they still cling to the shower-tub combo like a faded family heirloom. Furnishings are upscale Marriott—lots of melamine, one-size-fits-all art, and a general air of “clean lines over character.” The Club Lounge is a highlight: spacious, with a respectable food spread and genuinely kind staff (especially the South Asian team who add welcome warmth). The new steakhouse downstairs is buzzy, with solid drinks and an energetic scene, though better suited to networking than lingering. Service is efficient and on-script, rarely warm but never sloppy. You’ll be well looked after, if not exactly remembered. This isn’t the Essex House of old—it’s now geared toward the business traveler in town to close deals, not curl up. The historical charm still flickers here and there, but it’s mostly background music to the hum of productivity.