JW Marriott Essex House New York

What used to be my favourite new york hotel has priced me out. Breakgast... 12 dollar cappuccino. 22 dollar oatmeal. Dinner 28 dollar cocktails, a dinner for 2 will run you over 300 dollars. Time to find a more reasonably priced hotel and restaurant.

We just came back from spending almost a month at one of the residences at the Essex House. We almost cancelled last minute due to bad reviews but were so glad we did not as we had nothing but wonderful experiences. We booked thru the team at Mightytreeproperties.com and they were nothing short of amazing . Answered all the questions, helped us the process renting a residence for a month and were always reachable and friendly. Cannot thank them enough for making our stay so pleasurable. We chose a one bedroom with central park on the 29 th floor ( 2907) and were not disappointed. Waking up to an unobstructed view was magical, even more when it started to snow. We just gazed for hours. Apartment was well equipped with a kitchenette, a large main bed and a comfy sleep sofa. You could open windows for fresh air which was a plus. Moreover we were able to use the hotels amenities as well like the gym and steam room and sauna. Room service was prompt and the food high quality. The steak and lobster superb. The hotel itself is an art deco dream of yesterday and the staff the most friendly and engaging we have encountered in a long time and we travel a lot. Honestly cannot understand the bad reviews at all. We were greeted like family/ treasured friends from day one and no questions or extras bothered them. We loved there was always staff at the elevators and we felt pampered and spoiled every day . Christmas decorations and carols. visits from santa made it all the more special and lot of receptions/ movie star press interviews were happening so it felt like out of a movie itself. We hated to leave and think about coming back for a longer stay . Thanks so much Essex House and thank you Mightytree especially Adir for making our trip one of the most memorable and magical !

Came here on a solo trip on a whim to make status by the end of the year. A bit silly but so glad I did that and came to JW. Location is great - Central Park is across the street, Carnegie Hall and Masquerade (highly recommend) are both just around the corner, and Times Square/Broadway shows are about 15 minutes away. I have stayed around Times Square a few times, and always found hotels there too noisy to sleep well. This facility is quiet and nice for a good night sleep. The staff here are the true gem though. Yamira is absolutely the best front desk staff I have interacted with over the years, and you could just tell she is a genuinely good and kind person. So helpful and proactive. I saw others mentioned her in their reviews as well - an absolute star. Alicia from the Lounge is such a sweet soul as well. Their warmth and professionalism made this last-minute trip to NYC in bitter cold weather so enjoyable. Wasn't sure about the value with the holiday pricing (but then again all NYC hotels) initially but Yamira and Alicia made all the difference. I'll be back for sure because of them.

5-star? Hardly — 3-star at best. Stayed 4 nights. The room was very small, humid, and had a persistent bad smell. The A/C was set to 60°F, yet the room stayed hot, making it almost impossible to sleep. There was no complimentary water in the room. After calling, they brought four tiny bottles. No coffee machine (which I don’t personally care about), but for a supposed luxury hotel, basic amenities were lacking. Room service starts at 9 a.m., and if you’re sleeping, you’re expected to call again. I tried for two days — no one ever showed up. After that, I gave up. The room was not cleaned once during the entire 4-night stay. Overall, this hotel does not come close to a 5-star experience.”

My daughter and I visited for her birthday in early December. We added on the American Girl Doll package. The website said it wasn’t available but I was able to add it on with a link the concierge sent. I’ve included a photo. She was over the moon and thought it was totally magical to arrive and have that set up. They also had a happy birthday cake waiting for us. The hotel itself was lovely. The concierge was incredibly helpful even weeks before I arrived. They had plenty of NYT’s available by the elevators and coffee in a lounge area in the front half of the restaurant in the morning. The front desk has free small water bottles and all kinds of things you might have forgotten, like deodorant and toothbrushes and toothpaste. The destination fee included $30 food and beverage credit per day (does not roll over one day to the next). You could also get free tickets to the Central Park Zoo and bikes (not the right season for us to use those perks). My only complaint was when we tried to order room service breakfast I waited on the phone a half hour before I gave up and went down to the restaurant. There were other people in the elevator who said they encountered the same issue. Service in the restaurant was slow, but the waiter was incredibly sweet and made all kinds of special accommodations for my daughter’s picky eater requests.