JW Marriott Essex House New York

Hannah at the front desk is one of the kindest and most helpful receptionist I have ever had! She was able to get me into my room early, helped me print a document for work and answered all of my questions. One of my favorite hotels to stay in south of Central Park.

We stayed here for 6 nights recently. We had a room on the 24th floor directly overlooking Central Park South which was wonderful. The room was very comfortable - king size bed, fainting couch and a desk chair. We needed a refrigerator for medication and that was brought up very quickly when requested. (Don't try to move anything around in the mini-bar as you will immediately be charged whether you consume it or not!) The room was spotless and was consistently spotless after housekeeping came through every day. The bathroom amenities were top shelf. The robes and towels were soft. The soundproofing in the room was very good and we barely heard anyone outside or in the hallway. We had drinks in the hotel a couple afternoons and the prices are pricey, but the quality is very good. I highly recommend getting an order of the delicious french fries no matter what you're having to drink. Definitely make a dinner reservation at Bourbon Steak Restaurant if you can. It will be a memorable meal. Breakfast in Bourbon Steak is pretty pricey, but the quality of the food is good. Overall, we were very happy with our decision to stay at the Marriott Essex House and would highly recommend it.

We absolutely love coming back to the JW Essex House in NYC for the US Tennis Open! This was our 5th stay, and once again, we had a fantastic time. The location is simply awesome — central, convenient, and, most importantly for us, feels very safe. The hotel has really come into its own after the recent revamp. The rooms are beautifully maintained, exceptionally clean, and surprisingly spacious for NYC, with many offering great views of the city. Despite the fantastic central location, the rooms are also impressively quiet, making it easy to relax and get a great night’s sleep. The front office and concierge teams are consistently efficient, professional, and friendly, making every interaction easy and pleasant. The valet and door service are also outstanding — super nice, welcoming, and always ready to help. Housekeeping deserves a special mention as well. The service is thorough and reliable, and the in-room dining offers a great selection of menu options. We especially enjoyed the new steakhouse on the property — a fantastic addition and another reason to stay in. After five visits, we can honestly say that the JW Essex House continues to be our go-to hotel whenever we come to NYC for the US Open. We’ve always had a great experience, and the improvements after the revamp have made an already good hotel even better. We’ll definitely be back next year!

went to NY for the US Open this year and we stayed at JW Marriot Essex NY. this is our favorite hotel to stay at every time we go to NY, Room is so clean and nice and the staff are so AMAZING - from the door man to concierge to front desk and to customer relations staff. in short all the STAFF are just plain awesome. highly recommended.

This hotel is very difficult to review. It combines an unbeatable location to Central Park, Columbus Circle, and Lincoln Center, unusually friendly staff for NYC, elegant lobby and common areas, with dull as dishwater rooms. The ultimate thing that knocks this down to 3 stars is the price: while theoretically a good value compared to Ritz Carlton, Plaza, St. Regis, or Mandarin Oriental, you are still paying close (or sometimes more!) than a $1000 a night for a room that wouldn't look out of place in a Holiday Inn. The lounge and breakfast are good, but not exceptional. The Central Park view suffers the same issue as Ritz-Carlton where the low floors are just starting at pedestrians. This hotel is that weird middle ground with luxury that isn't true luxury, charging a premium if theoretically a good deal for the location, but with ample less fancy options nearby that charge a third of the price. I just don't see how a stay at this hotel is worth it, and the situation doesn't change with points redemption deals that are notoriously terrible throughout NYC.