Le Meridien New York, Central Park

HOTEL SCAM ALERT!!! Our nice stay was concluded on the last day when they emailed me over 650$ in incidental charges. 500$ for a smoking fee, which neither my wife nor I smoke. And over 150$ in hotel destination fees. I disputed the charges and they immediately took the smoking charge off but claimed I agreed to the destination fees. How could I agree to these fees when the entire trip plus taxes was paid 100% prior to staying and it was paid through a 3rd party points system! The City of NYC just passed an ordinance against these fees too. BEWARE!

It was a beautiful hotel right in the heart of the city! Great coffee shops and Central park within feet! There are some very shady practices from staff lie charging us $500 for smoking in the room. Neither my husband or I smoke and when we co fronted this, the front desk said it could have been the shower steam that set it off (no bathroom vents). They took the charge off but also charged $300 in undisclosed fees.

As a Marriott Ambassador Elite member, I stay in luxury properties globally, and the team at As a Marriott Ambassador Elite member, I stay in luxury properties globally, and the team at Le Méridien New York, Central Park truly understands the meaning of hospitality.We experienced a minor system billing glitch regarding an extension during a peak occupancy night. The Manager on Duty, Umar, handled the situation with absolute professionalism, grace, and a collaborative spirit. He quickly resolved the technical issue, honored our original agreements, and went above and beyond to seamlessly transition our stay using points while allowing us to keep our beautiful Junior Suite.The service from the top down was exceptional. A special thank you to Nicolette, Umar, Eduardo, Lydia and the fantastic valet team (Ricardo and his managers) for making our stay so seamless. They took what could have been a stressful situation and turned it into a masterclass in elite guest recognition.This property has earned a loyal guest. Highly recommend! Le Méridien New York, Central Park truly understands the meaning of hospitality.We experienced a minor system billing glitch regarding an extension during a peak occupancy night. The Manager on Duty, Umar, handled the situation with absolute professionalism, grace, and a collaborative spirit. He quickly resolved the technical issue, honored our original agreements, and went above and beyond to seamlessly transition our stay using points while allowing us to keep our beautiful Junior Suite.The service from the top down was exceptional. A special thank you to Nicolette, Umar, Eduardo, Lydia and the fantastic valet team (Ricardo and his managers) for making our stay so seamless. They took what could have been a stressful situation and turned it into a masterclass in elite guest recognition.This property has earned a loyal guest. Highly recommend!

I picked this hotel for many reasons. One, it has a good gym. Second was location. But I was quickly disappointed by the service and accommodations. There are only 2 elevators and they take forever! To get ice, you need to call housekeeping which they never answered my calls. The bell hop was EXTREMELY cruel to me. I had an Amazon delivery that he complained about delivering to my room. The bathroom sink is tiny! Not what I expected whatsoever. I should have stayed the previous hotel I stayed. I stay at hotels every month and this has got to be my least favorite hotel in the past 5 years.

Location is excellent, being near the shopping district of 5th Avenue and Central Park. The property is old but generally well maintained. Unfortunately the stay was one of the worst I have ever experienced. After a long flight to NYC I attempted to check in at 5.30pm but was told by the check in counter staff that the room was not ready. The hotel manager had given specific instructions for me to wait till he had inspected the room before I could check in (apparently there were some faults in the room). As I had an important dinner appointment at 6pm and needed to check in quickly, I asked if I could be given another room. She told me that was the only junior suite available (I find it hard to believe when there were more than 20 floors in the hotel and the hotel didn’t seem busy enough to be fully booked). As a Marriott Bonvoy Platinum Member, I then asked if I could be upgraded to the next best room available but she declined. Obviously the concept of service recovery doesn’t exist in this property. The manager never inspected the room after 10 minutes and I demanded to speak to him. He finally turned up after a while at around 5.50pm and despite telling him that I was in a rush, he nonchalantly attempted to give a long explanation for the delay. I reminded him that I was in a rush and to just give me a room quickly. Instead of rushing to meet an irate client’s request and needs, he took his own sweet time to find a room and even answered several phone calls in the process (instead of delegating answering of phone calls to the other staff). He finally found me a room after 10 minutes (around 6pm) - it was a junior suite (contrary to what the staff had earlier told me ie. no other junior suite available). I rushed for my important dinner appointment and was late by 30 - 45 minutes. After returning from dinner I found a note in the room addressed to a Mr Gonzalez to thank him for choosing the hotel. My name was not Gonzalez, and none of my family members were Gonzalez. Obviously the hotel had gotten my name wrong. The nightmare did not end here. I realised that the bed sheets and pillows for the sofa bed were not in the room so I called the reception for them. After 1 hour they did not arrive so I called a second time. Another hour passed and they still did not come. I was exhausted and frustrated and decided to go down to the lobby to ask where I can pick up these items myself. Imagine a hotel guest (staying in a junior suite room and Platinum member) needing to this in a Le Meridien. A staff finally brought the stuff and told me he was only informed to do 10 minutes ago,- this suggested that the reception staff had not conveyed the instructions to him in the last two hours. Subsequently someone called to tell me that I had a USD 25 voucher which will be offset from breakfast the next day. After check out the invoice did not reflect this. I had to write in to remind them to deduct usd 25 from my credit card bill. Le Meridien Central Park is one of the worst hotel experience ever. Please do not stay there. Choose Le Meridien 5th Avenue instead.