Le Meridien New York, Central Park

We came back for the rooftop bar, which we found out upon arrival was closed on Sundays and Mondays. They claim they upgraded our room. But I booked a high floor room and we were put on the 9th floor. Plus, the drain was broken in the bathroom sink. They could not fix it. My cocktail at Paris Bar was by not what I ordered. After a great experience the first time, this was disappointing.

No refund of MoMA tickets even though they said it was part of destination fee. Even though im a marriot bonvoy member, and I gave my details, they did not credit the stay into the system. And no receipt given. I can't even see what I'm paying for! room is also terribly small even by NYC standard.

The staff was very welcoming and helpful. My husband and I felt like valued customers. The complimentary bottled water was a nice touch! I know it’s only bottled water, but I was impressed. We were glad that the room was extremely quiet and clean. Very happy that there was a cooler to keep our bottled water and drinks cold. And the smart TV was an added bonus. The room was a bit outdated and dark. Our door stuck when we first went to the room. At one point, I could not get out. My husband had to push the door open. We had requested a second luggage rack and when we returned to the room later, the luggage rack was there and the door opened much better. I believe they fixed it while we were out. Our pocket door to the bathroom was also broken. It would not close all the way. The shower handle fell off, but I was able to screw it back on. There was no slip mat in the shower, so I was being extra careful not to fall. The room was very dark. I actually moved the torch lamp from one corner of the room to the desk so that I could see better when I put on my makeup. We could not open our drapes for light because there was a building directly across and people could see into our room. There was also a lack of storage. We went to the rooftop bar one night and sat at the bar. The bartender and espresso martinis were great! The chicken appetizer we got had no taste. The fries were not very good and they were expensive. After that, we chose to stay away from the hotel restaurants, so we never got to use our $40 credit the other two nights. I saw this hotel on Travelzoo. Since the location and amenities looked nice, I took the Travelzoo deal. Otherwise, I would never pay the original rates this hotel charges. If another Travelzoo deal comes up, I would definitely stay here again.

Eduardo was very welcoming at arrival and got me a nice room with a city view. Hotel is a short walk to Central Park and easy to get around.

We arrived early and the clerk Melissa, was wonderful. She directed us to the restaurant which was still serving breakfast. Our room was soon ready. Rooms are small, but very clean and spacious shower. Rooms have everything you need. Doorman quickly got us a cab. I didn’t get his name but all of the clerks at the door were great. Greeting us, getting and storing our bags . Stepping into the hotel from the street we were greeted with the best AC after walking the hot streets of NY . Breakfast each day was lovely. Our waiter Travis, was awesome. All of the waitstaff are accommodating. We also visited the rooftop bar which has a spectacular view of Central Park and 5th Ave.