Loews Regency Hotel New York

Very comfortable, large room, with beautiful bathroom and amazing service. I was there for a special birthday and the manager sent up a special gift which was lovely. The bed was extremely comfortable. We had a special package that included parking so all in all it was reasonable by New York standards. We could not have been happier.

Do not stay here. Huge mistake. A member of the team walked into my room while I was sleeping without knocking first or identifying themselves. I felt very unsafe. The three men working downstairs - two front desk and one concierge - were so defensive and dismissive. The manager - a female - seemed like she was concerned but told me twice that she would follow up, but never did. I used 68,000 Amex points for this visit. The hotel also erroneously charge me $535, which they said they would reverse. I am still waiting. I suppose I have to resolve through Amex, because these people seem to just keep you waiting and hope you will check out before they resolve the issues.

This is an outstanding hotel. The lobby is spacious and comfortable. The Regency Grill is refined, private, with great food and service. It is one of my favorite restaurants. There is a large, new fitness space that has lots of equipment. The rooms are very attractive and comfortable. The staff goes the extra mile. The location on the upper east side can’t be beat. I always love staying here,

A wonderful hotel and the staff could not be more friendly and helpful. A great dog-friendly hotel. Very highly recommend.

I’ve staying here for 5 times. The first was great, the 2nd were some politicians there making going through security every time I wanted to get to my room, the 3rd the carpets were starting smelling like a sheraton, the 4th same and this one is awful. Its a shame to have such a good location and used to be good and now the service is not good at all and the smell of the rooms is disgusting. Time to find a new good hotel in the city