Lotte New York Palace & The Towers

Despite all the hotel options in NYC, we continue to come back to the Lotte NY Palace! We love the location, rooms, and amenities. We are always treated in such a special way upon our arrival and I cannot say enough about Rebecca at the Towers front desk! She is so welcoming, professional and kind, and definitely plays a large role in our hotel decision.

Had a lovely stay at the towers with my wife. The receptionist, Clara, welcomed us and made us feel at home. Extremely nice room and conveniently located in the city.

We really enjoyed our one-week stay at the Towers in a one bedroom apt. What stands out most to me is the staff. They are all very professional, friendly, and efficient, especially Clara, Norma, and Kal at Reception, as well as Samir, Henry, and all the bellboys and the housekeeping ladies.

The Lotte New York Palace is a beautiful hotel. We had a 5 night stay here and loved every second. I have to mention Kal Naim the Concierge who is amazing, he helped me arrange, prior to our trip, for balloons and chocolate covered strawberries delivered to my daughter on her birthday at the restaurant table at breakfast the day after we arrived. My daughter had the best day, and Kal helped to make that happen. I can't thank him enough. The rooms are so clean, and very of great size. Perfect location, with very low level noise. We totally enjoyed our stay and will be back,thank you Kal and the whole team

I would like to share my experience with Mr Kal concierge at the hotel ! He us the best Made all the Reservations for me ! Thank you Mr Kal and congratulations ! Best Taciana