Lotte New York Palace & The Towers
New York City, New York
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About the Hotel
A peerless address for business, a glamorous setting for society weddings, and a treasured retreat for family holidays, Lotte New York Palace has long reigned as New York City’s most iconic and instantly recognizable hotel. Offering two remarkable experiences within The Palace and The Towers, this stately and historic landmark exudes sophistication and luxury in Midtown Manhattan. Timeless elegance meets modern-day luxury in our Palace guest rooms and suites, each a stylish and supremely comfortable urban oasis. Personalized service defines The Towers. This collection of luxurious guest rooms and suites offers upgraded amenities and occupies our top 14 floors.
Location
Lotte New York Palace & The Towers
455 Madison Avenue
New York City, New York
10022
Nearest Airport: LGA, JFK, EWR
Features and Amenities
- General Information
- Pet Friendly
- Non-Smoking Rooms
- Handicap Accessible Facilities
- Dining
- 24-Hour Room Service
- Wine Cellar
- Bar
- Bar & Lounge
- On-Site Amenities
- Concierge
- Spa on Property
- Fitness Center
- In-Room Spa Services
- In-Room Amenities
- In-Room Safes
- WiFi
- Activities
- Sightseeing
- Business
- Meeting Rooms
- Business Center
- Conference Facilities
- Family
- Babysitting
- Nearby
- Historic Sites
- Shopping
- Museums
- Restaurants
- Nightlife
- Parks
- Interests
- City
- Culture & Arts
- Hotels
- Signature Perks
Reviews for Lotte New York Palace & The Towers
The Towers are well worth it
After staying last time in the regular part of the hotel, we decided to try the Towers, which turned out to be a much better value for what we got in return for the price paid. Service is attentive and impeccable, especially Anna-Marie who seems to work many hours at the desk from early mornings and weekends. The staff at the hotel is dedicated to customer satisfaction. I wish all hotels where I stay could be like this!
woodulu - Montreal, Canada
great getaway stay
The entire staff from the moment we checked in until the time we departed was outstanding...! we forgot to ask for a bathtub and when we got to the room my wife realized this and called downstairs and are request was met ASAP. Bellman was very patient and Loren was thankful
martinschwartz2025 - Waco, Texas
Beautiful hotel, great history, tailored care! Great
I have to say there’s nothing better than Christmas season in NYC. Christian Ribeiro was WONDERFUL! Definitely ask for him at the concierge desk! Came for an all-girls long weekend to shop, eat, and walk and he helped create a tailored itinerary for the whole weekend! He truly was a pleasure to work with and elevated the experience! The Lotte New York Palace is lucky to have him! Truly a gem in the industry!
Adriana B
Star Employee Review OK I just need one second. I'm ready. I wanted to get Clarence well I just admit she asked me to do
I decided to extend my trip by one more day when with the assistance of ticketing agreed to extend my trip at no additional charge. I arrived at the hotel at 6:00 a.m. Reception reception indicated that I would need to make another reservation. I could either extend the room I had booked at allot 3 times the price or I could go to another hotel. I booked a room at another hotel for my last night in New York., But it was not what I really wanted to do. When I came back from dinner, I stopped at the reception desk again. I indicated to Clara, who was working the desk at that time that I really didn't want to leave this hotel. Was there anything we could do? Clara went above and beyond by not only finding me a room, but she also obtained a significant discount on the rate. She absolutely worked magic for me and she did it with such grace and proficiency. The hotel has attracted fantastic individuals such as Clara who is exceptional, and understands what customer service really means
Cindy D
Wonderful hotel
Beautiful room. Check in with Clara was an excellent easy experience. She really values her guests. Will always stay at this hotel while in NYC.
Lori B
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Our stay at the Lotte NY Palace was terrific! Have stayed there in the past and this hotel always delivers.
K.F.
