Lotte New York Palace & The Towers

We absolutely the service at this hotel. Upon arrival, we were welcomed by super friendly staff- exceptional customer service especially from Lillian on reception. A major shout out to Ani on concierge - she helped us pick out exactly what to do last minute and make the most of our trip to NYC from Australia! Super professional and again, exceptional service!

Rebecca Villasenor is a suberb ambassador of the Lotte NY Palace. Each year, she recognizes us and makes us feel incredibly welcomed and appreciated. She is an absolutely warm and caring person. Rebecca embodies the best values of the hotel providing personalized service to us. She is a big reason why we are loyal guests of the Lotte. We highly recommend this hotel for its outstanding service and staff like Rebecca.

Rebecca Villasenor was the best service agent that we have ever experienced at a hotel. She made our stay unforgettable and special. Her customer service is top notch!

Our time at The Lotte was wonderful. Our room was clean with a fantastic view. We were celebrating our 51st anniversary which was acknowledged with treats when we checked in. The staff was so friendly and accommodating. The concierge team met our every request from helping to plan our trip, make reservations and help with directions. We loved the location of the hotel. We were so blessed to have spent our time in New York City with a stay at The Lotte-New York Palace.

Our stay at The Towers at Lotte New York Palace was unforgettable. The hotel is stunning, our room had spectacular views, and every detail was perfect. A very special mention must go to Epie, who truly made our stay exceptional. He accompanied us most of the time during our visit, showing us around the hotel and ensuring we had everything we needed. We arrived a bit earlier than check-in, and he kindly offered to hold our bags so we could explore New York without worry We also want to thank Henry, who took great care of holding our bags safely. He was such a joy to speak with and was kind, easygoing, and always ready to help. Rebecca who worked at the front desk was also incredibly helpful and welcoming from the moment we checked in. We also received some lovely gifts during our stay, which made the experience even more memorable. Lastly, a heartfelt thank you to Brenda, the boss of the hotel, for taking the time to meet us. It was a pleasure to meet you and some of your wonderful team. Everyone here made us feel so welcome that we truly didn’t want to leave. We absolutely recommend The Towers at Lotte New York Palace to anyone visiting the city. The hotel is stunning, the staff is outstanding, and the level of service is unmatched. We miss it already and can’t wait to come back soon!