The Lowell

Excellent staff and nice quiet room made this a pleasant stay. Jacques restaurant was very good. Housekeeping was excellent.

The Lowell is just that good. The suites are genuinely spacious, with working fireplaces and furnishings that feel collected. It's more private apartment than hotel room. The staff remembered small details: coffee order, room setup, prior requests, without making a show of it. Tucked on a quiet Upper East Side block, it's close to Central Park and Madison Avenue, yet worlds away from NYC's noise. A New York stay that feels like a residence. I'd go back without hesitation.

The Lowell has become so much more than our favorite hotel in New York City-it has become our home away from home. After our first stay at the Lowell we decided to hold our wedding there. The wedding was handled with extraordinary care, elegance, and gracious hospitality. The beauty of the hotel is timeless, but what makes The Lowell truly exceptional is the people-the service is warm, personal and consistently impeccable. We now stay at The Lowell when we visit family in NYC, and each visit reminds us why we keep coming back. On our most recent arrival, the bellman greeted us with the words, “welcome home”. Those simple words perfectly captured how we feel every time we walk through the doors. There are many beautiful hotels in New York City , but The Lowell creates the feeling that we truly belong. When we are in NYC it is our comfort zone and sanctuary. We are deeply grateful to the people at The Lowell for making every stay so memorable, and for treating us not as guests but as family.

You can not go wrong with The Lowell. From the truly outstanding service by each and every employee to the phenomenal location to the great food and drink and the comfortable rooms, this is our new home when we go to NYC. We would never look elsewhere.

Just left the Lowell after just a one night stay, and I can safely say everyone there already feels like family. From the welcome at the front door to the check-in and the tour of the room, our arrival made us feel incredibly at home, and this continued through breakfast in the Pembroke Room and drinks and nibbles in Jacques. The whole place has a lovely warm welcoming feel. We stayed in room 6C, which was perfect—quiet, a beautiful bathroom, lots of storage. We had booked through Amex FHR, and the welcome gifts were lovely and beautifully presented, the cocktails at Jacques were exquisite, and the breakfast was plentiful and tasty. We met Patricia, the guest relations director, not long before we left and she really went the extra mile to make our stay memorable. Truly wonderful! Her warmth and friendliness were just so delightful. We’ll miss the Lowell very much and hope to return very soon.