The Luxury Collection Hotel Midtown

We had a truly wonderful experience at The Luxury Collection Hotel Manhattan Midtown. From the moment we arrived, the service was warm, thoughtful, and incredibly welcoming. We were celebrating a special family occasion, and the team went above and beyond to make us feel at home — including a lovely welcome amenity with champagne, snacks, and even a glass of milk for our toddler. Our room was spacious, stylish, and very comfortable — a perfect retreat after exploring the city. The location is ideal, especially for theater lovers like us, with Broadway just a short walk away and easy access to many NYC highlights. As a Marriott Bonvoy Platinum Elite member, I truly appreciated the recognition and care extended by the team. A big thank you to the management for making our stay so memorable — we’re already looking forward to our return!

This is my second stay at this hotel since its rebranding/ we visit my family every August and last year was an incredible surprise- I was so giddy over the way we were treated. The attention to detail and the overall wonder of the property that we agreed to not even bother looking for a different hotel when visiting the grandmas. This year however - our room is not what was pictured. A bathroom flooding due to poor seals in the shower/ A missing mini fridge (tho listed in amenities) and a half empty mini bar fridge that was clearly not restocked between guests. But the worst is - trying to stabilize in room temperature. Furthermore it seems the phone is a known issue as both times I’ve called room service from the living room device they have had to call back and I had to speak to them on the bedroom device (both times busy signals). Now it’s 3:52 in the morning. My 7 year old is blissfully asleep as I monitor the Central Air modules inorder to regulate some normalcy of temperature. There is no heat in the room. Only AC. And it’s only either ON or OFF. Which means that even if u set a temperature it will just blow cold air (2 units in the room. Both functioning exactly the same) it will not stop when it reached temp. It will not blow hot air when it gets too cold. It will just continue freezing us. Or consequently boiling us whenever I have to turn it off. Awful first night - start of trip. However I’m confident that management will adress these issues as agreed upon via the messaging service in the bonvoy app - 10am maintenance and mini fridge to adress phone/central air and shower door issues. As well as a mini fridge being brought up. Ridiculous that one would have that many issues on a first night of a 6 night stay. I will update this review as issues are resolved.

I’m so glad to be here! I’ve never had such an amazing experience in New York! This place is incredible. My best advice is to book your stay as soon as possible. Roxy, the manager, is the kindest, sweetest, and most polite person you could meet! Joshua, Cynthia, and Fen are absolutely perfect! They've won my heart, and I will be back as soon as possible! Welcome to New York!

This is an older hotel in a great location. Carpets should be replaced, but overall, the hotel is nice. The rooms are spacious and clean and the bathrooms were fine. It was very quiet and we faced the street. No issues with the elevators either. When we arrived, the doorman immediately grabbed our bags and brought them into the hotel. That was nice. We waited five minutes before being taken care of. We arrived two hours early and our room was ready. The entire staff was lovely to us. We walked right in and left our bags. I did see people waiting in the lobby and line outside though, but I do not know what they were waiting for. Maybe they were checking out. I'm not sure. They had a coffee and tea cart in the lobby each morning and were passing out champagne on Friday night before we went out, say around 6 p.m. It was unexpected, but made our stay a little better. I've been to quite a few hotels in NYC and I have to say this was a nice one. We really didn't have any issues whatsoever. I would stay here with my family again.

First time since the switch from the Conrad to The Luxury Collection. Nice subtle improvements, best shower water pressure experienced in years (though seal around shower itself leaked) and quiet location. Only problem was keycards demagnetized daily (which never used to happen when it was The Conrad) so standing in line every day just to get fresh keys was very irritating.