The Luxury Collection Hotel Midtown

I throughly enjoyed my stay at this property! I felt welcomed immediately by Omar the bellman and the welcoming attention by the front desk staff. My room was beautiful and very clean! Location was very central, but away from the hustle and bustle of Times Square. After checking in, I needed to eat, as I’d been traveling all day. I went to the restaurant and was greeted by Miro the sommelier. We spent time chatting about our kids in college. Then I happened to mention that I had a concern about my reservation. My husband had booked it through his Marriott account. I said that I would mention it to the desk staff later, when I had a chance, as I was heading out to meet my daughter. Miro took it upon himself to mention my concern to the manager. The manager tried to reach me in my room, but I was out. So, he called my husband to clear up the concern! I got a call from my husband telling me not to worry, everything was taken care of, and enjoy my visit. That was the kind of care I felt throughout my visit. Every staff member I interacted with was kind and helpful. I would highly recommend this hotel and plan to stay here on future visits!

I booked the stay using Agoda. Already pre paid in full. No problems during checked in, but after we checked out, they tried to charged me double using my other credit card that i used during checked in. The hotel denied that they tried to charged me double after i checked out. Even after i submit all the proofs. They still insisited they never received the fund from Agoda. And Not agree to refund the excess charges. agoda confirmed that they already received the fund 100%, and the hotel front office director refused to acknowledged and denied that they received the fund, and this is still ongoing problems. Mr RC , He is Very Rude with super SLOW responses. Very Frustating!! Definitely the worst 5 Stars marriott bonvoy hotel i've ever stayed. Even the 3-4 stars marriott do better.

Don’t believe the negative reviews. Come try it for yourself! We booked a 2 bedroom suite, with two bedrooms (advertised as King beds), two full baths and a living room. Location was great for proximity to Broadway and Central Park and lots of good restaurants. No problem applying my Ambassador $50 breakfast credit and $35 destination for each day. It was all handled at checkout. Room was ready at 11 AM and late checkout to 3 PM granted without a problem. Housekeeping was on point and always ensured room was clean and turndown service provided. Front desk and doormen very friendly. Water pressure was great in the shower! Minor things: during peak times the elevator can be slow The shower leaked all over the bathroom floor The second bed was advertised as a king bed, but was clearly a queen bed These items were all minor and it not detract from the fabulous stay. Would I come back? Absolutely. In fact, I will be back next week!

The hotel surpassed my expectations in every way possible! To start with, the staff are the friendliest you’ll ever meet. They’ll help you in every way possible and ensure you’re comfortable in any way. The rooms are superb, I’m very happy that we got upgraded to a suite! The rooms are super spacious and very well maintained. The beds are probably the best ive ever slept on. The location is fantastic too as you’re away from the crowd but close to everything. All in all, this hotel made me enjoy my stay at New York as opposed to the first time. I definitely recommend this hotel and can’t wait to be back in the future.

I was a little bit nervous booking this hotel because of the amount of negative reviews available on the various platforms. However, what a pleasant surprise this hotel ended up being. Everything was perfect from the location, the size of the rooms, the service and of course the staff. I would highly recommend this hotel to anyone visiting New York and especially families with young kids as the rooms are so spacious. Thank you to all the staff for making our stay memorable and seamless!