The Luxury Collection Hotel Midtown

This was our second stay at this hotel. We booked a king suite - honestly it was nicer than the room we had at the nearby Ritz-Carlton! The hotel is in a great location and is modern, clean and nice. Elevators are quick! Good coffee in the morning starting at 7. We had drinks at the bar and Mario took great care of us. Jason (the Guest Relations Manager) reached out to us and was great. You are so close to Central Park and Rockefeller Center, and just the right distance to Times Square (close enough to the theaters, far enough so you’re not near the crowds). All in all a great stay, we will be back!

Fantastic hotel with great rooms, bathrooms and service. Great location. Small lobby so it is not a zoo. Great breakfast and nice bar. Very safe hotel with security controlling access. Will continue to be my preferred place to stay when in the city. Also a good value compared to many other hotels.

Not a True Five-Star Experience While the room itself was comfortable and spacious, the overall experience did not meet five-star expectations. From the moment we arrived, the woman at the front desk made us feel unwelcome. It seemed like our booking through Chase Edit was viewed negatively, which set the wrong tone for our stay. We also had to deal with a broken toilet that needed repairs, and to our surprise, we weren’t allowed to apply our $100 Edit credit toward any of the significant extra charges—including $105 per day for parking. I'm giving 3 stars based on the quality of the room alone, but the service and overall hospitality left much to be desired. Definitely not the level of care or professionalism I’d expect from a hotel that markets itself as five-star.

Have stayed here multiple times for work (and twice for pleasure) and would highly recommend. Staff is always welcoming, attentive and willing on the extra mile. From the Doormen, to the Bellmen (Chris) to the front desk (Nikki, Luz, etc.), everyone has been great during each of my stays. Rooms are huge by most standards, but palatial by New York City standards. You just don’t find rooms that are 600sqft in other Manhattan hotels. Location near Midtown office buildings as well as Central Park and Times Square / Broadway, makes it centrally located and easy to get to all three areas. Yes, there are some nicks on the walls, maybe some wallpaper should be replaced and the restaurant isn’t the best…but for the size of the rooms, the location and the friendly & attentive staff…you can’t beat it!

We stayed here as a family of four, for our trip to nyc…we were initially on the 36th floor, but we discovered mold in our room on the 2nd night. We got moved to another room midnight of the same night with limited help and service.. The elevators on the high floors was out for the entire weekend; which made every trip to go up and down take 15 minutes each.. The mold was awful and made our room smell and with two small kids made our trip awful..they should be doing more quality checks on the rooms.. The hotel is in poor shape; it’s the old Conrad location.. location is good;. But the Sheraton might be a better option which is closer This is hardly a luxury collection hotel; subpar staff and lackluster amenities in an antiquated hotel They didn’t compensate us for the awful elevator situation with 1 lift working and only 20k points for mold in our room..we are elite members This hotel should be downgraded and wouldn’t recommend it Oh btw the hotel is redoing their gym and so I wouldn’t stay here if you need a gym until the fall..if they are redoing their gym they should communicate that upfront and offer a pass tk a. Equinox or lifetime fitness to compensate