The Luxury Collection Hotel Midtown

This hotel is the perfect place to be in New York City. From the moment we arrived and went to check in, the front desk staff member remembered us from last year when she also checked us in, which made us feel so welcomed. Randy the manager is so personable, professional and while the hotel was full of hustle and bustle he took the time to meet and sit with us and made us feel special as if we were the only guests there. And then there is Jason the concierge, what he arranged and pulled off for our group with such short notice really made us believe he is the miracle man. The suite accommodations were beautiful spacious and we had great views of the city. When we go to the City there is nowhere else we would ever stay.

Overall we had a nice stay. First, and most importantly, we slept great! The beds are comfortable and being on a side street reduces noise. The 1 BDR suite was perfect for us I’m an early riser. I enjoyed the in-room nespresso and tea. BTW there are 2 Starbucks within 2 blocks. The wine and cheese “epicurean moments” are a nice touch. It was at 630 every evening. The room was in good repair, everything worked, and climate system worked adequately. Room service breakfast was prompt and delicious. Of course expensive but it’s like that every where, Beware extra charges. We were charged room service delivery fee to take two glasses of wine from the bar to our rooms. We only had to learn that lesson once.

Overall, this was a good experience. We like the location. It is close enough to the theater district that it is still walkable, but far enough away from the Times Square Zoo, which is a tricky balance. I used to like the W Hotel because it was so close to the half price ticket booth, but just like the W, I’m getting more worn out : - O . The Luxury Collection is overall well maintained and our room (the entry level suite) was comfortable and well proportioned, especially for the price. It includes a separate living room with closing doors diving a small bedroom area. The bathroom is well maintained (no bathtub, but not important for us, but FYI). Also, housekeeping did a nice job keeping the room refreshed. For the Bonvoy Elites (we are lifetime Titanium for context), for our experience, we didn’t get that great of a value for the status. Our suite night upgrade rewards were not honored for a better suite. They did offer us a slightly better view than what we originally booked for the same type of room. Also, the breakfast credit does not come close to covering our breakfast charges, and we ate quite modestly (Breakfast each day for two, including tax and automatic applied tip ran about $100+ per day). Also, just like many NYC hotels, you get hit with the junk destination fee ($40/day) which could be applied to food and beverages. However, even with that, we still ran a deficit on breakfast costs of about $30/day. I imagine this is all part of the hotel economics to keep the restaurant better utilized. You get just enough benefits to make it worthwhile to eat in the hotel restaurant instead of dining elsewhere but still have to contribute more to their revenues. Finally, we had to call out a mistake in the bill at checkout with the Bonvoy credits. It was likely an innocent mistake, but I posted this in case this is a habitual problem. Of course, we all should be checking our bills closely. We will (likely) return because overall it was a better than average experience in Manhattan. However, if you insist on maximum benefits for your Bonvoy status, this may not be the hotel for you.

We stayed one night in a 1 BR suite. Our suite was quiet, clean and comfortable. We had a relaxing visit. The layout was nice, with a cozy living area separated by a door to a cozy bedroom. Off of the bedroom was a closet nook and narrow bathroom with nicely sized shower. The living room had the usual amenities (nespresso, water kettle, mini-fridge with drinks, etc). An additional small empty fridge & small microwave also were present. The bedroom had 1 robe & 2 pairs of slippers. The bedding was good quality. Retrieval of our car by valet took about 20 minutes. Parking cost $95. It was a 15-minute, easy, walk to our theater. Meanwhile, the hotel has no lobby to speak of. And some of the public areas may be in need soon of a refresh. That said, I would stay here again when catching a Broadway show due to the comfort & convenience.

My experience was really amazing the hotel was very welcoming and the staff was really welcoming. I learned a lot and it makes me want to work in a hotel one day.