The Luxury Collection Hotel Midtown

I recently stayed at your property for 5 days. While I appreciated the great location and spacious room, the overall experience fell significantly short of expectations. My primary concerns include: Fire Alarm Testing: The fire alarm was tested for three consecutive days without any prior warning, disrupting my sleep. When I asked staff about the duration, I was met with an unprofessional and dismissive response. Lack of Communication: Management has been entirely unavailable, and I am still waiting for a callback. The property’s voicemail is constantly full and staff are rarely reachable. Mediocre Breakfast: The breakfast quality was poor, offering only basic items like yogurt and plain eggs. For a $600/night property, this level of service is unacceptable. As a Marriott Bonvoy Titanium member, I expect a much higher standard of hospitality.

Hotel staff were amazing! We got the “atrium suite which is beautiful but probably not the best room for a family of 4 BC there’s no pull out sofa beds. The management (Michael and Imran) did the impossible to get us extra beds and make it as comfortable for us. They simply went above and beyond to help us. They could have easily said “tough luck, that’s what you booked”. Imran even called different hotels and stores to try to get us a newspaper since it was the day after the Knicks won the championship. It’s that kind of amazing customer service that makes me say “wow!!!”

Clean, spacious hotel with good rooms, bathrooms and comfy beds. Fit our family of 5. When you call make sure you confirm that the sofa is a pull out couch if you need one. Wonderful cleaning staff that come multiple times a day which is really appreciated.

Always a Great Stay, but One Thing Must Change: I have stayed here many times, dating back to the London days. I always enjoy my time here. My wife and I had another great experience in early May. Everyone at the hotel was terrific meeting our requests, and the location cannot be beat. But---and this is very important--the mattresses have not been updated in many years. This has to change. If they ever replace the mattresses, the hotel would be nearly flawless.

Went with a family member that had mobility issue. The staff were extremely kind and accommodating