The Luxury Collection Hotel Midtown

Went with a family member that had mobility issue. The staff were extremely kind and accommodating

I am writing this review to alert fellow travelers to a series of severe security incidents and professional misconduct I experienced during my recent stay. While I expected a standard level of safety and service, the hotel’s security apparatus and management response were not only inadequate but appeared to operate in bad faith. Security Incidents: Theft: My MacBook was stolen from my room while I was away from the premises. Unauthorized Entry: Hotel staff entered my room on multiple occasions despite the "Do Not Disturb" sign being clearly displayed. Solicitation & Access Attempts: I experienced an unauthorized entry attempt under the guise of a delivery I never requested. Furthermore, a member of the security staff attempted to gain entry to my room without prior notification or valid cause. Management Response & Conduct: The most concerning aspect of this stay was the management’s attempt to obfuscate these events: Impersonation: When I requested a formal investigation, the Security Manager impersonated the Operations Manager on duty over the phone in an apparent attempt to minimize the situation. Communication Obstruction: Management provided two separate email addresses for "Management" and the "Manager on Duty." Both addresses returned "permanent failure" delivery notices, suggesting they are non-functional or fabricated. Lack of Accountability: Follow-up calls were systematically ignored. When I initiated a dispute through my credit card company, the hotel management actively attempted to mislead the credit card company rather than addressing the safety and financial issues. Note on Documentation: While no physical injuries occurred and a demanding professional schedule prevented me from filing a formal police report during my stay. Conclusion: This property is currently operating with a compromised security team and a management staff that engages in deceptive practices to cover up internal failures. For your personal safety and the protection of your belongings, I strongly recommend seeking accommodations elsewhere

This my second stay at this property. Both times I’ve been very happy with the suite. It’s spacious and very clean. Every staff member I interacted with has been friendly and gracious. The location is great! It’s far enough away from TS but close enough to enjoy the sites. We also loved the bar nearby called Faces and Names—good food friendly service.

I stayed there almost a month ago with my sister for a leisure trip. The room was good, got a nice upgrade and the location is great, close to many attractions. I would like to mention one of your staff at the Restaurant, Andrés; he was great, very attentive, friendly and he gave us lot of recommendations, a big shout out to him. The lobby was busy most of the time. George (I believe was his name) at the concierge was also very nice and took good care of our luggage. I would likely come back when returning to NY.

We had a wonderful stay at The Luxury Collection Midtown. We were upgraded to a beautiful suite, which made the experience even more special. The entire team was consistently helpful, friendly, and attentive, maintaining an exceptionally high level of service throughout our stay. The location is outstanding—just around the corner from Central Park, close to Times Square, and on the same street as MoMA. Everything you need in New York is within easy reach. A special thank you to Geoffrey Mills, the General Manager, Jason McGrath and his Guest Relations team, as well as everyone at the Front Office and the doormen. Every single team member made us feel genuinely welcome and went out of their way to assist us. Highly recommended hotel in New York, offering exceptionally spacious and luxurious rooms and a truly outstanding overall experience.