The Luxury Collection Hotel Midtown

We are a family of 3, mum, dad and 19 year old daughter. We had booked a suite with a bedroom and lounge containing a sofa bed. The trip was booked in February 2025 for a 5 night stay in December 2025. We arrived at approx 3.30pm, had to queue for at the check in desk only to be told our room wasn't ready, they offered to store our cases until later but nobody came to take them so we were left standing waiting. We finally got in to our room and there was a sofa but no sofa bed, no extra linen and only 2 robes and 2 sets of slippers. When we complained we were told sofa beds were first come first served and not guaranteed!! They said a blanket was adequate and only sent up the duvet when we insisted. The staff were not helpful and the manager was quite rude, The telephone was broken in the room and the fridge we ordered didn't arrive. This is not the service i expect from a 5 star hotel. On the plus side, The location was great and New York was wonderful. Just beware if you are staying over New Year, all the roads near Times Square get blocked and we had to prove to the NYPD that we were staying at the hotel to be allowed past the barriers.

Booked a room for three people, told us that a sofa was adequate to sleep on with a thin sheet in December while it was snowing. We had to ask multiple times for a duvet and pillows to be provided. The manager was rude and argumentative. The phone was broken, we asked for a fridge which never came, so if you have meds or anything which needs to be kept chilled be insistent. Only the main shower head worked. I don't think the value for money is there. For the pros, the location is good, with multiple subway stations a few minutes walk away. The cleanliness was standard, and the noise level was what's expected.

My husband and I spent our anniversary in Times Square, Manhattan, and our stay at The Luxury Collection. Our stay was amazing. From the moment we arrived, we were welcomed by Julissa, the guest service agent, whose kindness made our special weekend feel even more meaningful. The hotel itself is stunning—elegant, luxurious, and in the heart of the city. Our room on the 45th floor was beautiful. The location couldn’t have been better; everything was within walking distance, including dinner, a Broadway show, and the Christmas tree at Rockefeller Center. We stopped at the hotel bar before going back up to the room. We had the pleasure of meeting Mario, the bartender at the hotel bar, Dabble, who besides making amazing drinks for us also surprised us with a chocolate cake for our anniversary. Once we got back to our room, we had delicious amenities waiting for us…champagne, chocolate covered strawberries, and a fruit and cheese plate arranged by Jason, the director of guest services. We had an absolutely amazing time and created memories we’ll cherish forever. This was the perfect place to celebrate our anniversary, and we can’t wait to return. Under Geoffrey Mills’ direction, it’s clear that the hotel is in expert hands!

Traveling with 7 family members can be challenging! However, our stay in the Midtown Luxury Collection Hotel was absolutely wonderful. Our 2 suites on a high floor gave the best views of the city. The staff so pleasant and accommodating, especially the Manager Ms. Heather.

Our family had a fabulous experience at this property. The hotel was very busy during our stay, yet the staff consistently welcomed and served us with gracious hospitality. We had a large suite that includes a large bathroom, a rarity in NYC. Nespresso is always nice in a room, and we also enjoyed the robe and slippers, as well as the two luggage stands and the hallway coat closet. Each evening at 6:30 the restaurant offered an “epicurean moment”, with featured local wine and cheese. Housekeeping did a great job and provided turn down service each evening, with fine chocolates that were delicious. In the mornings, coffee and hot cocoa with all the toppings were offered in the lobby. With our titanium Bonvoy status we received a $50 food credit that was well put to use towards breakfast served to our rooms. Our one breakfast at Dabble was nice, but I didn’t appreciate the random fee we were charged. (I think it was 21%!?) Overall, we loved the hotel and the location and will definitely stay here again.