The Luxury Collection Hotel Midtown

This hotel was perfect for our weekend getaway. The staff were polite and helpful, especially one of the doorman (don't know his name). The room was clean and huge for NYC. The location was great. The only snag we encountered is that the restaurant closes from 11-12 to switch from breakfast to lunch.

The Luxury Collection Hotel Manhattan Midtown is a nice hotel in a great location in New York City. The room was spacious and clean, the lobby was lovely, and the hotel staff were responsive to requests as needed. I had read a few reviews about the Luxury Collection Hotel prior to my travels that described musty room smells and dirty windows -- and I actually found this to be true during my stay this past weekend. Although our room seemed to be recently remodeled, there was a faint musty smell in the room and the windows in our bedroom were notably dirty. Even with these issues, my husband and I enjoyed our stay at the hotel.

The hotel is very well located and the rooms are quite spacious for NY. That’s where the good stuff ends. Like most Bonvoy properties, any status you have is basically ignored. Even though inventory was available to be booked for suites in the app , they didn’t do any same day upgrades. Staff basically lied - one staff said all the rooms were being used for “hospitality” and the other staff said the hotel was sold out which it wasn’t. I had called the hotel as we booked two rooms, and asked which rooms were connecting and asked for adjoining rooms. Called the hotel a few days in advance and they told me rooms would be next to each other. On checkin , we were informed our rooms were on different floors. So much for ambassador status. The bathroom is unusable for a couple. Despite the space of the bathroom there is only 1 sink and no separate water closet. So if you’re a family you have to take turns one at a time for the washroom. Overall, for the price being paid there are better values out there. If you’re looking for a standard room, that is clean - this works. If you want any level of service , expecting any status recognition, or a luxury feel - go elsewhere. Staff at front desk were not really friendly. Night staff told us to ask for bottles of water when leaving the hotel - when we asked the next day they rolled their eyes and pointed to self serve paper cup fountain.

We spent three nights here in a one bedroom suite and had a very enjoyable stay. The room was very nice, with a separate bedroom and nice large bathroom. Our only mistake was accepting the offered ADA compliant room in order to check in early which was a mistake due to it being located next to the elevators which caused us to hear the constant dinging of the elevator arrival and the guest voices as they gathered in the elevator lobby, as well as an awkward shower situation. Other than that, the room was clean, felt updated with clean carpet and furnishings, nice linens and towels, and a lock-off bedroom door to diminish the hallway noise at night. Our only complaint was the slow elevators as one or two were apparently out of service. The on-site restaurant was very good for both lunch and breakfast as well, and the staff were all very professional and courteous, particularly the doorman who was very helpful with directions, taxis, and Uber's. All in all a great stay.

I had an amazing experience at The Luxury Collection Hotel in NYC. Everything was perfect from start to finish, great room, excellent service, and a central location. It truly couldn’t have been better. A special thank you to General Manager Geoffrey Mills, who went above and beyond to make sure my stay was exceptional. His leadership really shows in how well the hotel is run. I highly recommend this hotel and can’t wait to return!