Mandarin Oriental, New York

The staff were amazing, the ladies who came to turn down our room on on an evening were lovely, great views and great atmosphere..! I was doing the marathon at the weekend and they really looked after us with a lovely take away breakfast for free and a beautiful Chocolate medal left in our rooms…..just lovely

Everything at The Mandarin Oriental exceeded our exceptions! Upon entering, every member of the staff treated us like royalty. Our room was exceptionally clean with beautiful linens, not to mention the floor-to-ceiling windows overlooking Central Park. Simply beautiful and the skyline itself, absolutely breathtaking! We took advantage of the lounge on the 35th floor where we were provided excellent service, delicious drinks and late-night snacks. After last call at the lounge, my party was able to sit and enjoy the beautiful city views without being pressured to leave. The following morning, in the same open, bright, cheery space with beautiful views, the breakfast was one of the best I have ever had! My omelet and chocolate croissant were both unbelievably good, leaving me no choice but to return for breakfast the following morning. It was then I decided that my omelet and chocolate croissant were indeed THE BEST I have ever, leaving me yearning to return to NYC, if only to revisit The Mandarin Hotel. It was in one word, EXCEPTIONAL and my husband and I thoroughly enjoyed everything regarding our stay at the Hotel! We are already counting the days until we can return. Thank you for everything and for helping to make our weekend stay such a wonderful one!

The Mandarin Oriental exceeded our expectations in every way possible! From the Bellman at the door to the Room Service staff, INCREDIBLE. We can’t wait to come back.

Very good location is good. Staff is very good. Food and restaurant delicious breakfast. Also good Jim and spa good I can do everything in Mndalan

Five star experience for sure, with just a caveat or two at the end which may or may not matter. The location is good but no better than many others, the entry level rooms are much bigger than most other NYC hotels and the bathrooms are quite large. But what differentiates the Mandarin is the very consistent high service standard, which has to be a testament to their training. We found this at check in, at every bar and restaurant, and even housekeeping, Always helpful without being intrusive, gracious at all times, again, a consistency across the staff that I probably haven't seen anywhere else. Breakfast is a strong suit, again service fantastic, coffee refills without having to ask, the little things done so well. As for the caveats, aside from breakfast, the Mandarin is not a destination for lunch or dinner, and there is no bar scene to speak of. So while the views from the lounge are exceptional, it's not a see or be seen place like some of the more historic NYC hotel bars. I should add that the Mandarin just opened a new speakeasy bar to go along with the lounge, we had a drink there, cocktail was very good, service again outstanding, but doubt it will become a local hangout. So for 90% of travelers, you can't really do better than the Mandarin. But if having a special hotel bar and destination restaurant for lunch and dinner is important, you might make a different choice.