Mandarin Oriental, New York

After spending a week, it was clear that the Mandarin Oriental New York delivers an amazing experience in all respects. From the moment a guest enters on the ground floor to the atmosphere of the lobby on the 35th floor, everything is curated for the guest to experience wonder. We had a Hudson River room on a high floor away from the elevator and it was quiet, spacious and the blackout curtains provided for a fitful sleep. The hotel thinks of everything. There is a charger in the in-room safe so that one can charge their laptops or iPads while out exploring the city. The amenities in the room are nothing short of luxurious. Housekeeping was efficient and detailed as well as evening turndown service. Several nights after returning to the room, turndown put out the MO slippers in front of the bed. We dined each morning for breakfast and it was the best way to begin the day. The Upper West Side Bagel was delicious and filling. The best part of the dining experience was John. He remembered small details and inquired each morning as to the stay. After the second morning, we specifically asked for his section. We also dined one evening and the food was consistently delicious. While the food is of top quality, what really draws a person is the view of the city and Central Park. For dining outside of the hotel, the Concierge Team was incredibly good. They were able to secure the most difficult reservations. For months leading up to the trip to NYC, I tried to get reservations and both the online system at the restaurant as well as making personal calls said everything was booked. The Concierge was able to get a table for two, on the day requested and within an hour of the preferred time! In all respects, the concierge team was extraordinary. The pool and fitness room are absolute gems. The pool is heated and large for NY standards. Best times to go are very early in the morning or around 4:00 pm. While I stayed at the hotel before, this was the first time I enjoyed the Spa. The whole journey is an experience and I will definitely return. The value of the room is expensive but you get what you pay for which is high quality, a luxury experience and you are at the entrance to Central Park. Overall, it was a fantastic experience and I am already planning to return. Thank you to John, Elisa and GM Marcel Thoma for making the MO the best place to stay in NYC.

The room is beautiful and the breakfast is amazing. Special Thank to the manager Miles for helping us out during the blizzard! 10out 10!

The best experience you ever get.

Dustin, Miles, and the entire team were absolutely superb. I've stayed at hotels all around the world at this level, and this is by far the best service I've ever received at a hotel. Everything else simply pales in comparison. The staff was so nice, always responsive, incredibly prompt, and always offering more than we needed. Do all the little things right. Things you don't even think you want or you didn't even realize were a thing. Miles went above and beyond to look after us! No exaggeration, this was an 11 out of 10 experience. I simply could not consider staying at another hotel in NYC now.

Marisela, Dunkin and Mikes made our wife’s birthday stay very special. There was an mis understanding on room reservations and they went really out of the way to check on us. Most polite people and a very good hotel and staff. Highly recommended