Mandarin Oriental, New York

My wife and I enjoyed the perfect long weekend at the Mandarin Oriental. We have stayed in NY a few times, usually towards the Lower East Side. We loved being able to walk straight into Central Park and within walking distance to great coffee shops and places to eat. Our room had a spectacular view and was a generous size by New York standards. The service was truly 5 star throughout, with everyone at the hotel friendly and welcoming. A particular shout out to Sam and his team at MO Lounge who ensured we had an unforgettable experience when we stopped by for a final drink just before departing to the airport.

After a cancelled flight left me stranded at around 3:15 a.m., I reached out to the hotel and spoke with the night manager, Ms. Aneta Janusz. Her response was not only reassuring but genuinely caring. While I was en route, she called back to confirm that my room was ready and thoughtfully asked if I needed help arranging transportation. When I arrived at the hotel around 4 a.m., I was welcomed with warmth and professionalism despite the late hour. The room was perfect and though my stay was brief, it was comfortable and memorable. I'm already looking forward to returning under better circumstances.

I would like to express my sincere gratitude for our recent stay at your hotel. The hospitality and quality of service we received were second to none. From the cleanliness and beautiful view of our room, to the attentive service at the MO Lounge, and the genuine friendliness of every staff member we encountered—we felt truly special and recognized throughout our entire stay. A special thanks to Alessia, who ensured we had the best table for breakfast, and to the rest of the team for their warmth and kindness.
Many Thanks as well to Mickael for helping me arrange a stunning flower bouquet, and to Colleen and German for their advice and quick responsiveness regarding our reservation requests.
And thank you to Pauline, Dani, and Miles, who took care of us from check-in to check-out with great professionalism. We would also like to acknowledge all the behind-the-scenes staff we didn’t get a chance to meet, but whose efforts clearly contributed to making our stay so memorable. And of course, a heartfelt thank you to Mr. Thoma for taking some of his precious time to have a lovely conversation with me and helping with our luggage. Once again, thank you all for making this stay so special. We were genuinely touched by the attention we received, and to be honest, we felt a bit blue when it was time to leave your wonderful property. Wishing you all the very best, and I hope to see you again when you visit Paris Kindest regards from Paul Roquebert and Léa Fressoz.

Miles assisted me with a VIP delivery for a guest, and he made the entire experience absolutely seamless. His attention to detail, professionalism, and willingness to go above and beyond ensured everything was handled with the utmost care. I cannot recommend this property highly enough. Endless thanks to you, Miles!

For me, your first contact and last contact with a hotel are its doormen and bellmen. And boy did Mandarin’s bellmen and doormen leave quite a lasting mark on me with their efficiency, politeness and friendliness. On the day that my family and I arrived, RIYAD saved me from an unscrupulous cab driver who was charging me $120 for a ride from JFK. RIYAD didn’t allow the driver to swindle me since a JFK ride is a flat fee of $70. And everyday of the rest of my stay, RIYAD was there like johnny on the spot getting me rides and giving me bottles of water and wishing me a great day. I love this guy. But RIYAD is not the only fantastic and amazing bellmen of the magnificent MANDARIN. TULLY was fantastic too as he helped me with RIYAD with that taxi driver and TULLY and ADI spent time to talk with me and give me tips on where to go and they arranged for me to use the hotel’s complimentary driver and car service to go around the city. We were driven by the coolest and safest driver SUDUKI to our dinner at La Tete D Or in the hotel’s SUV that fit my whole family. On the day of our checkout, our last contact with the hotel were the bellmen again and like the first contact, they were fabulous as BRANDON and PATRICK handled all our 14 (!) luggage and got our driver pick up details and called us when everything was loaded. These two guys likewise were friendly and hands on during our stay and helped us with our shopping and finding cabs to take us around. The housekeeping took care of us too particularly WENDY and SYLVIA who kept our rooms meticulously cleaned and ice buckets filled, and gave us daily snacks like fresh fruits and freshly baked cookies and dried fruits. I also had the chance to meet JANINE FERNANDEZ the hotel’s Director of International Sales who welcomed me at the Mandarin personally and told me all about the hotel’s facilities which we just had to try! Mandarin is the best! And did I say the location. Is fantastic right at Columbus circle and our view was amazing! See all my pictures of the wonderful staff of this hotel!