Mandarin Oriental, New York

Need some rennovations in double rooms. Awsome views The night cleaning shift in rooms had to be requested again and again

Chef Nordine Lahssini and team has supervised/ designed /cooked / created best , super tasty , healthy food with best culinary presentation to make us feel greatest with his experience from Europe , and Middle East with support Service at MO Lounge by Daniel Villanueva and team with best wine from Italian sommelier Thomas at speakeasy bar and Unique DJ music from Jack & Daniel

This is a review for the breakfast only. Service is first class, coffee is very good and the pastries are outstanding. The view, well, one of the best in the City.

Very good location, Rooms are ok, but not excellent. Seervice is so-so, concierges are absolutely helpless, the worst concierge service I ever met at 5-stars hotels, food is so-so… not a proper value of money paid

As long-time fans of the Mandarin Oriental portfolio (having loved our stays in Hong Kong and Miami), we were looking forward to our time in New York. I initially emailed customer service directly to share our experience, but after receiving no response, I am posting my feedback here. While our stay was acceptable, it unfortunately fell short of the personalized, high standards we usually experience with the brand. I understand most New York Hotel prices have gone significantly up in recent years but for $1000usd per night I hope it’s still reasonable to have expectations for a 5 star stay… The Good: We were highly appreciative of an upgrade to a Central Park view room—the views were absolutely spectacular. The house car service was excellent, and a few specific staff members truly stood out. The pool attendants on June 1st were fantastic, making a genuine effort to connect with our kids, and our evening turndown housekeeper was meticulous. The Disappointments: 1. The Room: The accommodations felt quite dated and in need of refreshment. There was also a noticeable lapse in housekeeping detail—a distinct footprint on the bathroom tile floor on our first night remained there for our entire stay (unclear if it was a permanent stain or skipped during cleaning). 2. Arrival & Service: Prior to arrival, we were asked for our children's names, but there was no welcome or acknowledgment of them at all. Furthermore, the front desk experience felt surprisingly transactional. Rather than making us feel welcomed as returning brand guests, there was a heavy, uncomfortable emphasis on trying to upsell us at check-in. (By contrast, a recent stay at The Peninsula nearby offered remarkably attentive service and a seamless experience). It was a decent stay, but for a luxury brand of this caliber, we expected a lot more—both during our stay and from customer service afterward. We choose Mandarin Oriental because of the bespoke luxury it represents. I share this feedback—and my disappointment regarding the lack of initial follow-up—in the hope that it helps fellow travels and management.