Mandarin Oriental, New York

Very good location, Rooms are ok, but not excellent. Seervice is so-so, concierges are absolutely helpless, the worst concierge service I ever met at 5-stars hotels, food is so-so… not a proper value of money paid

As long-time fans of the Mandarin Oriental portfolio (having loved our stays in Hong Kong and Miami), we were looking forward to our time in New York. I initially emailed customer service directly to share our experience, but after receiving no response, I am posting my feedback here. While our stay was acceptable, it unfortunately fell short of the personalized, high standards we usually experience with the brand. I understand most New York Hotel prices have gone significantly up in recent years but for $1000usd per night I hope it’s still reasonable to have expectations for a 5 star stay… The Good: We were highly appreciative of an upgrade to a Central Park view room—the views were absolutely spectacular. The house car service was excellent, and a few specific staff members truly stood out. The pool attendants on June 1st were fantastic, making a genuine effort to connect with our kids, and our evening turndown housekeeper was meticulous. The Disappointments: 1. The Room: The accommodations felt quite dated and in need of refreshment. There was also a noticeable lapse in housekeeping detail—a distinct footprint on the bathroom tile floor on our first night remained there for our entire stay (unclear if it was a permanent stain or skipped during cleaning). 2. Arrival & Service: Prior to arrival, we were asked for our children's names, but there was no welcome or acknowledgment of them at all. Furthermore, the front desk experience felt surprisingly transactional. Rather than making us feel welcomed as returning brand guests, there was a heavy, uncomfortable emphasis on trying to upsell us at check-in. (By contrast, a recent stay at The Peninsula nearby offered remarkably attentive service and a seamless experience). It was a decent stay, but for a luxury brand of this caliber, we expected a lot more—both during our stay and from customer service afterward. We choose Mandarin Oriental because of the bespoke luxury it represents. I share this feedback—and my disappointment regarding the lack of initial follow-up—in the hope that it helps fellow travels and management.

We stayed at the Mandarin Oriental New York in April for 5 days with our 8-year-old son and we had a very lovely stay. The room was spacious and offered a great view. The best part was the breakfast where we got to enjoy the most spectacular view of Central Park. The location is excellent, right by Central Park and close to the subway, making it very easy to explore the city. The service was also very good, although not quite comparable to the high standard we experienced at the property in Thailand… After long and busy days in New York, the hotel was a wonderful place to relax and find some peace. The pool was a welcome change as well, even though the water was a bit too cold. Overall, everything was very beautiful and high-quality, but also quite expensive — $14 for an orange juice at breakfast is definitely a lot, although that may simply be normal for a hotel of this category in New York.

My week-long stay at the Mandarin Oriental, New York was nothing short of exceptional. I booked through Amex Travel, and from the moment I arrived until the day I checked out, I was treated with genuine warmth, kindness, and respect. Every member of the staff made me feel welcome, and the level of hospitality was evident in every interaction. The hotel itself is stunning. The rooms are beautifully appointed, impeccably maintained, and provide a peaceful retreat in the middle of New York City. Every detail reflected the high standard of excellence the Mandarin Oriental is known for. What truly made this stay unforgettable, however, were Miles Gomez and Marisol Martinez. They went above and beyond to make me feel cared for throughout my visit. Traveling solo can sometimes feel intimidating, but they consistently checked in, remembered me by name, made sure I felt safe, and genuinely cared about my experience. When I decided I wanted to extend my stay, they were incredibly accommodating and made the entire process seamless. Their professionalism, attentiveness, and authentic kindness turned a wonderful hotel stay into a truly memorable experience. It's rare to encounter hospitality that feels so personal and sincere. I left feeling refreshed, appreciated, and already looking forward to my next visit. Thank you to the entire team—and especially to Miles Gomez and Marisol Martinez—for making my stay so special. I cannot wait to return.

My daughter and I came here for the afternoon tea. The place looks a bit plain with simple decor. Had afternoon tea at the Barracat Hotel twice and it was gorgeous inside with beautiful crystal chandeliers so coming here was a bit disappointing . Christopher waited on us and was so helpful, personable, service with a smile and we enjoyed his background stories of the tea we selected for our drinks. He took the time to entertain us, shared his knowledge and made sure we were taken care of. The food was good. The sandwiches were delicious especially the scones. The desserts were good as well, but could’ve been better. Overall, it was good, but a bit pricey. We got seated with a view which added to our enjoyment. Seats by the window with a view costs more on weekends at $185 versus $135 on weekdays. Weekdays is quieter and less crowded.