Mandarin Oriental, New York

THis was my first time to stay with MO...The room views and accompanyments were exceptional. Staff was very helpful and overall we had a wonderful time. Yarisol was super helpful...Coming to the MO front desk for our first time was a little overwhelming. Yarisol made us feel comfortable and was very imformative.

One of the best hôtel by mandarin oriental group the GM marcel thomas very professional service incredible by front office, Hk, breakfast.....highly recommend this hotel

Absolutely not worth the effort or expense for an overnight. Try the Cipriani instead. Or the Chelsea Hotel. Or any of the other great NYC hotels just down the street or across the park (St Regis, Plaza, etc.). Great but very false presentation, cheap and poorly trained staff, uptight and inflexible beyond belief. The one star is for the great lunch I had earlier this year and the piss poor reception I had for an actual stay. This is coming from a lifelong NY'er and professional documentary filmmaker who has seen these places come and go. Let this one go. I have. Happily cut their locations off from hundreds of thousands of dollars over the course of my career and lifetime because they couldn't adapt or accommodate. Take your business elsewhere. I've literally seen them all from the this nightmare to the Savoy... The Mandarin Oriental in NYC is absolutely not worth the hype. Trust a seasoned traveler and location pro, and someone who grew up in this city and neighborhood. If you must, pre-book and pre-pay your stay - staff are so uptight, ignorant and poorly trained as to be unable to recognize and accommodate a professional traveller on an expense account even if you're staring them in the face. Unacceptable and inflexible, stay at your own risk. Even so, tipped the bellmen $20 each to carry my bags in and then out again 30 minutes later - not their fault they work in that kind of environment. They are your best friends in places like this, never the management who were looking for tips just for a smooth check-in. I'm too practiced to let them hold my luggage hostage, as they apparently have for other travelers. Fellow professionals, this is NOT some petty grievance about towels or a lunch gone awry. This is a seasoned traveller and documentarian putting down tens of thousands for just a few nights accommodation, plus tips, but which in the end were MUCH better served across town. Even their so-called 'speakeasy' bar is a nameless joke. You're much better off at the King Cole in the St Regis or Bemelmans at the Carlyle despite the potential crowds. Go early. Those are actually NY legends, unlike this front. Take the word of a seasoned NY'er, the service and accommodations are much better on Central Park South or across town on the Upper East Side. Anyone looking for the real NYC experience... This is not it. At the end of the day they turned out to be just another chain hotel. Visit a real New York legend instead, like the Chelsea, The Carlyle or the Plaza. Literally ANY other NYC legend before this recent and overhyped nightmare.

From the moment we entered the hotel, it was evident that we were in for a luxurious experience. Yarisol at the front desk was outstanding. She exhibited a perfect blend of professionalism, elegance, and warmth. Special mentions: Betty from the minibar/room service team ensured that our room was fully stocked and met our every need. Lucy from guest services was also exemplary, corresponding with me prior to check-in to ensure a seamless experience. The hotel's exceptional facilities and staff truly earn it a five-star rating. We highly recommend this establishment.

Outstanding from the start. Wonderful welcome and recognition as a MO member as we were celebrating our anniversary. We were upgraded to a beautiful corner suite Great service with attention to every detail Wonderful amenities. Breakfast daily superb Location couldnt be better, essentially in Central Park, short walk to theaters and centrally located for walking Manhattan Would highly recommend this property