The Mark

I had stayed at the Mark previously and was disappointed at a few experiences we had. It is still absolutely top notch with fabulous Jean George cuisine, but the stay started with a rough patch. We booked the Madison 77 room in which we had stayed numerous times. Upon arrival, the room turned out to be on the second floor, which is highly undesirable at most hotels but especially at the Mark. Anyone can go in the elevator or up the steps to the second floor. My daughter saw 2 prostitutes in the bathroom Friday night on the second floor. It was also a very small room. We were then shown 3 other subpar rooms, not the usual larger Madison 77 room, and finally gave up. We asked for an upgrade to a suite but were denied that. One of the rooms we were shown had a dead bug smeared on the bathroom wall. For $2500 a night this is unacceptable. The weekend was a pleasure. However Sunday was pouring rain. The valet brought our car around yet parked it far from the curb leaving many large puddles exposed. I expected the valet to back the car up where there were no puddles as it was safer, but she did not. The valet tossed the keys to my husband who stepped in a large puddle, fell, injured himself, and needed a CT scan the following day. We called for help as he was unable to get up from the puddle. My husband is recovering from recent back surgery and the hotel knew this. The Mark never called to check on him but did provide a hefty bill at checkout. I am going back to the Carlyle. I am extremely disappointed.

I stayed at Mark many times over 10 years period . This hotel need renovation or at least deep cleaning- carpet . Great location but not worth of price … and you will wait very long if you need something form housekeeping . 2 hrs and still no blanket , sleepers are only small / medium size . Fridge in kitchen is so loud Very disappointing . I will advice my clients to choose another hotel

Love this place, and the whole staff was great with our kids. Will definitely coming back when we’re in NYC.

This used to be the stand out hotel for the upper east side . Sadly no more . We have stayed there over 20 times. We have noticed a decline but on this occasion we were given possibly the worst suite directly over the entrance on the first floor . No double glazing , air con ineffective, 5 nights without sleep , it was horrible . We asked to move we were ignored . We wrote to the manager we were ignored . And it cost a fortune . BEWARE this is now over priced and overrated and they only care about celebrities and the MET GALA CROWD . NEVER AGAIN .

I always enjoy staying at The Mark. The service is genuinely excellent — warm, attentive, and very New York in the best way. The team makes you feel looked after from the moment you arrive. The location is unbeatable and the overall atmosphere still feels chic and classic. That said, my room could use a bit of an update — it was comfortable, but some details are starting to feel dated. Still, because of the people and the energy of the place, I’d happily return.