The Marmara Park Avenue

Arrived on 9/17/2026 at this establishment as we were recommended to stay at this hotel prior to surgery at NYU to be close to hosptial. Orlando greeted us very nicely and recommended a few restaurants which were in walking distance for a nice pre surgery dinner. The hallways on our floor were dark and creepy and the lighting is not even adequate. The room was not bright and not as clean as I would expect for the price. The air conditioniing was not keeping room cool, and we called for maintenance. They came as room was 70 degrees and you could not lower temperature. They came and shot a temp reading up to the air blower which read 65, however the room was not getting cool. It stayed at 70 and as I stated, and they have it controlled not to go below 70 degrees, Needless to say it was not a pleasant evening as the room was too hot to get comfortable and I tossed and turned all evening. I showered and the hand held shower head could not be altered for any spray except what it was set at. This was discouraging as I just wanted to have a nice warm relaxing shower before heading to NYU for cervical spine surgery. Overall, the hotel lacked the necesseties for a calm and relaxing experience. For the expense it was sub par. I would give it a zero but Orlando was very nice, that was the only positive for this hotel. Look elsehere if you want a relaxing room with top notch qualities. Jeanine

Bed bug alert!!!!!! We woke up with bites on the 13th floor. We requested an inspection and a new room, and were moved to 12 where I found live bedbugs and blood stains on the lower mattress.

I was in the area and needed a place to take an important but last minute client call (plus I needed an outlet to charge my computer). The front desk staff were very warm and welcoming. They helped get me situated in their lobby restaurant where I was able to work without a hitch. I've never heard of the Marmara brand before, but this one touchpoint was enough to convince me to explore the brand more and to stay here on my next trip to New York. I can't wait to be back.

I’m sorry this is not a 5 star and really not a 4 star. It smells and really is in need of a serious renovation. Not sure why people are giving it a good review.

On the 22nd March I made a reservation with the hotel, via Expedia, which failed to authorise as the card I provided didn’t process. The hotel were kind enough to tell me this and that the booking was cancelled. I found alternative arrangements and thought no more of it. I did not cancel via Expedia as the Marmara cancelled the booking and I was advised that I had to cancel via the third-party site. On the 28th March, Expedia contacted me to ‘get me ready’ for my trip. I contacted the hotel via the app and received no response. On the 31st March, the hotel reprocessed my booking again, without seeking permission. I tried to contact the hotel via Expedia and was told because I had not cancelled via Expedia, the booking was still live. The hotel charged me for a no show to the tune of $600. I have tried to get my money back via my credit card and via Expedia and no one can help. My feedback to you is a) if you cancel a guest’s booking due an issue with their card, please make it explicit that this should also be cancelled by the guest with any third party site and/ or b) if you are going to reprocess a booking, seek permission first. I find it highly irregular that you would just take money from a credit card on file without making contact with its owner - some might consider it theft.