The Marmara Park Avenue

I’m sorry this is not a 5 star and really not a 4 star. It smells and really is in need of a serious renovation. Not sure why people are giving it a good review.

On the 22nd March I made a reservation with the hotel, via Expedia, which failed to authorise as the card I provided didn’t process. The hotel were kind enough to tell me this and that the booking was cancelled. I found alternative arrangements and thought no more of it. I did not cancel via Expedia as the Marmara cancelled the booking and I was advised that I had to cancel via the third-party site. On the 28th March, Expedia contacted me to ‘get me ready’ for my trip. I contacted the hotel via the app and received no response. On the 31st March, the hotel reprocessed my booking again, without seeking permission. I tried to contact the hotel via Expedia and was told because I had not cancelled via Expedia, the booking was still live. The hotel charged me for a no show to the tune of $600. I have tried to get my money back via my credit card and via Expedia and no one can help. My feedback to you is a) if you cancel a guest’s booking due an issue with their card, please make it explicit that this should also be cancelled by the guest with any third party site and/ or b) if you are going to reprocess a booking, seek permission first. I find it highly irregular that you would just take money from a credit card on file without making contact with its owner - some might consider it theft.

The Marmara Park Avenue, is located close to Empire State Building. Very nice and cosy athmosphere at the hotel with very nice, friendly and accomodating staff. The rooms are big, nice and clean and the bed is amazingly comfortable. The value is good. The hotel is quiet, so you don’t hear the other guests in the room next to yours. There are free amenities, which was nice. Thank you for an amazing stay. We will definately come back.

I had a wonderful experience at the hotel, and a big part of that was thanks to Su at the front desk. She was extremely communicative and made sure everything was clearly explained during my stay. From check-in to any questions, I had later, she was always very helpful. Su was also very understanding and accommodating. She took the time to listen and made sure my needs were taken care of quickly and professionally. Her positive attitude and kindness really stood out, and she made the whole experience smooth and stress-free. Thank you, Su, for being so helpful and nice!

I booked a surprise birthday stay for my girlfriend specifically for the indoor pool, only to find out at check-in it was closed for maintenance. Zero advance warning. We were dissapointed, but thought maybe they would make up for it elsewhere so we remained positive. Unfortunately things only got worse though. Because of the pool closure, there honestly wasn’t much to do at the property. The gym is small and cheap. The rooftop is also closed. We were the only ones in the lobby (not suprised). Our room was very cramped, the "smart" TV was not smart, the iPad is glitchy, and there are no speakers or surround sound for the music. Also the bathroom door handle literally broke when we went to open it. The food is basic yet wildly overpriced. While they technically have the amenities to claim a 5-star rating, the reality is a 2-star experience. We brought these issues up respectfully at checkout and were met with a shrug. Then later thru email, and management's response was a slap in the face. The sad part is we left genuinely feeling dissapointed, like that obvious feeling you just wasted time and money. But it’s clear they prioritize their bottom line over their guests' experiences. Don't make the same mistake we did; spend your money somewhere that actually values you.