The Marmara Park Avenue

I had a wonderful experience at the hotel, and a big part of that was thanks to Su at the front desk. She was extremely communicative and made sure everything was clearly explained during my stay. From check-in to any questions, I had later, she was always very helpful. Su was also very understanding and accommodating. She took the time to listen and made sure my needs were taken care of quickly and professionally. Her positive attitude and kindness really stood out, and she made the whole experience smooth and stress-free. Thank you, Su, for being so helpful and nice!

I booked a surprise birthday stay for my girlfriend specifically for the indoor pool, only to find out at check-in it was closed for maintenance. Zero advance warning. We were dissapointed, but thought maybe they would make up for it elsewhere so we remained positive. Unfortunately things only got worse though. Because of the pool closure, there honestly wasn’t much to do at the property. The gym is small and cheap. The rooftop is also closed. We were the only ones in the lobby (not suprised). Our room was very cramped, the "smart" TV was not smart, the iPad is glitchy, and there are no speakers or surround sound for the music. Also the bathroom door handle literally broke when we went to open it. The food is basic yet wildly overpriced. While they technically have the amenities to claim a 5-star rating, the reality is a 2-star experience. We brought these issues up respectfully at checkout and were met with a shrug. Then later thru email, and management's response was a slap in the face. The sad part is we left genuinely feeling dissapointed, like that obvious feeling you just wasted time and money. But it’s clear they prioritize their bottom line over their guests' experiences. Don't make the same mistake we did; spend your money somewhere that actually values you.

Very nice and clean hotel! The personnel is very polite and helpful, especially Kubra who is always kind and in a good mood! It is my second time here and I will definitely come back. The staff is the real added value!

We had a wonderful stay at the Marmara with our 5 year old granddaughter. From the moment we arrived, staff were exceptionally kind and accommodating. We felt welcomed and pampered. Other than the pool heater being broken when we stayed, it was a flawless visit. The Marmara will definitely be our home away from home in New York.

Every body its so nice and sweet people we love it !!!the place its very clean and confortavle We have to come back of course (@!@l