ModernHaus SoHo

We arrived at 4:30 p.m., even though check-in was supposed to start at 3 p.m. It took an hour and a half for our room to be ready, and we were told that there was a high turnover. That said, Kristy and Jerome at the front desk were wonderful. We were offered a free drink at the bar while we waited. But it was far from the experience we had in mind. Also, we specifically chose this hotel because it had a pool, with the idea of enjoying the pool in the late afternoon after busy days, only to be told that the pool closes at 2 p.m. or 4 p.m. depending on the day. (Which is absurd when the sun sets around 9pm.) The pool is closed to host happy hour events that are not for hotel guests. In the evening, when we returned, the elevators were reserved for people visiting the rooftop terrace rather than actual hotel guests. We waited in front of the doorman for four elevator cycles even though we were paying for our accommodations. The rooms are quite noisy with all the noise from the corridors and especially from the floors below, which creak as if you were in an old residence. To be honest, it's a good location, a beautiful hotel, and the staff provide excellent service, but it's not worth the price for the pool and accommodations you would expect. I almost forgot to mention that upon arrival, we were informed that the hotel restaurant was closed, so there was no room service as we had planned.

Good Soho location in a well designed hotel. We had a corner skyline king with a great view of downtown, including the World Train Center. Good breakfast. Excellent staff always willing to help.

I was really upset with my stay at ModernHaus Soho. I lost two rings during room cleaning, and these held significant sentimental value to me. And the staff’s follow-up when I raised the issue was second to none. This experience made me question their housekeeping practices. Additionally, the room was quite small (even for NYC), which made us feel cramped and uncomfortable. On the positive side, the location is great, right in the heart of Soho. However, the issues I faced really overshadowed the benefits. I expected much better for the price. Highly DON’T RECOMMEND unless you want to lose your valuables.

My sister and I flew in for Knicks Twitter Day. And we stayed at ModernHaus. From the moment we checked in you could tell how much the staff care about making an amazing guest experience. Special shout out to Caitlin and Allen for making our two nights worry free and wonderful. The rooms are beautiful from the views to the bath products. The rooftop pool and bar is exceptional. Highly recommend!

Aziza was wonderful! She ensured our check-in was seamless and even had a thoughtful amenity waiting for us upon arrival at the "Haus." Highly recommended!