The Muse New York

The executive king room size was a pleasant surprise for a manhattan hotel while considering the price and being so close to Times Square. The staff from the bell men who provided great service and tips on getting around as well as Israel at front desk started the trip off perfectly, with options for early check-in, recommendations around the area and great friendly service! I’d definitely recommend The Muse

Every staff member at the Muse was A-quality: professional, answered all questions, friendly, welcoming. The location in the middle of the theater district was convenient for shows. But the hotel room was a disappointment. Not realizing they had ended their Kimpton relationship a few years ago, I expected higher quality there. Instead, it was 25-year-old everything, it seemed. The mattress and pillows were soft. The linens were tired. The extra blanket was delivered - but cotton, with many fibers pulled. The chair upsholstery was showing. some wear. It was good to have double shades on the windows, but the noise outside was surprisingly loud on the 9th floor, and it came from construction during the day and revelers in the evening and into the night. I would not recommend this hotel.

Ideally situated near Times Square, this recently renovated, quarter century hotel was perfect for seeing shows, dining well, and celebrating our wedding anniversary. Rooms were the perfect size. Amenities were also nice. Fromthe Desk to the bar and cleaning staff were uniformly friendly, efficient and helpful. When we made a request, it was fulfilled immediately. We recommend it highly!

I stayed at The Muse and it was just a lovely experience. The staff were extremely friendly and helpful. I was given a free room upgrade and received a suite with a gorgeous balcony. We had a wonderful time sitting on the balcony, listening to music, and enjoying the breathtaking city views. The hotel was clean and very comfortable. Perfect location. I couldn’t recommend enough

Nice hotel, nice rooms, nice staff. Have stayed before. Booked 3 rooms for 1 night for business. Asked if 1 room could checkout at 1pm instead of noon, which hotel could accommodate but charged $100. I will not stay here again. Seemed like an arbitrary decision be a manger.