Nine Orchard

My stay at Nine Orchard started off beautifully, but it took a disappointing turn due to the behavior of one of the managers. I overheard a manager — I believe her name was “Jackie” — speaking to one of the porters in an incredibly rude and demeaning way. The tone, words, and attitude she used were completely uncalled for and highly unprofessional. What disturbed me even more was how quickly she tried to change her demeanor once she noticed someone was nearby. She suddenly put on a fake smile, but by then, the damage was done — I had already witnessed how poorly she treated that employee. No guest should have to see a staff member being disrespected like that, and no employee should have to endure that kind of treatment, especially in a place that prides itself on hospitality. I truly hope management takes appropriate action regarding this individual’s behavior, because one person’s lack of professionalism can completely tarnish the image of an otherwise beautiful and well-run hotel.

The standard for 5 stars has really fallen in NYC. Nine Orchard is unfortunately no exception to the trend. The experience was ruined within an hour of arrival. For starters, we called ahead to ensure our early check in would be honored and the room available. We were told the room was unoccupied the night prior, and to come by the hotel anytime to check into the room. We arrived at 2pm (standard check in is 3pm), yet we were told our room wasn’t ready. We then checked in to our Supreme view king to find it looked NOTHING like the photos online. Our room did look identical to the studio king room photos and layouts. The supreme view king has a living room with a couch in every photo. The studio king does not. The hotel tried to convince me that I was indeed in a supreme view king room… but clearly it was a lie. Eventually they agreed to move me to the correct room (the next day). Poor check in process and some shady tactics with the rooms. Beware…. MAKE SURE TO CONFIRM THE EXACT ROOM LAYOUT AFTER BOOKING THEY WILL TRY TO SNAKE YOU

Enjoyed alot and nice experience,nice ambiance supportive manager and worker liked the hotel most waiting for next visit

My husband and I had an amazing stay at this hotel. Highly recommend. Service was great from check in to check out. The property was beautiful. Our room was spacious and charming. Food was great. No complaints. I truly appreciate the architecture and attention to detail throughout, it’s a very beautiful hotel. The staff was very kind. If you’re considering staying here - do it!!!

It was our first visit to Nine Orchard. This is a fantastic boutique hotel. We booked a King Corner room which was very roomy. The bed was extremely comfortable with soft cotton sheets and a duvet. The bathroom was comfortable for two people and had a huge shower with great water pressure. A/C also worked well. Breakfast was amazing. The food was delicious and the staff was great. This has become our new “go to” hotel in New York City!