Park Hyatt New York

For a suite room which cost usd 3500 per night, I found park hyatt new york to be severly lacking in their services. To begin with, we had requested an extra bed upon making the booking to which they replied “ok no problem”. When we checked into our suite, we did not see an extra bed. It took us 2 phone calls and a visit to the front desk to get this issue rectified. No apology was issued. To make matters worse, during our stay, requests for anything from housekeeping (including amenities such as tooth brush and shaving kit) took at least 15 minutes. This is the slowest service among all other 5 star hotels that we have stayed around the world. My wife and 2 kids are extremely dissatisfied with Park hyatt. This is their crown jewel among the hyatt franchises and their overall services was no where near our expectations. We have stayed at several other park hyatts and we were always satisfied. There were other small issues during our stay which worsened the experience further. I hope management notice and provide better training to the staffs at this hotel to avoid many other dissapointments.

My family enjoyed an amazing holiday stay at the Park Hyatt NYC. Though the hotel was fully booked and had some delays in sorting the room initially, understandable during the holiday rush, the desk staff took great care of us to make sure we were comfortable, informed of the situation, and were even able to give us an upgrade to an amazing room. Every staff member we met with, from the Front Desk, to Living Room dining staff, to the front door Housekeeping team members were personable, friendly, thoughtful. I've had the good fortune to stay in a number of luxury properties over the years, from Park Hyatt to Mandarin and Waldorf Astoria, and the Park Hyatt New York staff really stood out with their level of care. My sincere thanks to the team, including Dana, Chloe, Anna, and Nausin!

This was by far the best stay I have had at any hyatt property this year. Exceptional service , exceptional location, exceptional breakfast, property is very well maintained and no ask was too difficult The gym is excellent as is the steam bath All in all this hotel is in the top 3 for a New York stay

Our family’s Christmas stay at the Park Hyatt New York was nothing short of magical. From the moment we arrived, it felt less like checking into a hotel and more like family welcoming us into a beautifully curated home in the heart of the city. Traveling during the holidays can be hectic, but the staff at the Park Hyatt New York made everything feel effortless. Every interaction was filled with genuine kindness, patience, and warmth. It was clear they weren’t just doing their jobs; they truly cared about making our holiday special. The hotel itself is stunningly elegant yet incredibly comfortable. After long walks through Central Park, returning to our room felt like stepping into a peaceful retreat. The spaciousness, thoughtful details, and quiet luxury made it easy for our family to relax, laugh, and simply be together — which is what the holidays are really about. We had our first breakfast in New York at the hotel’s “the living room” which is located in the lobby. The restaurant is absolutely beautiful with modern decor and stunning 30 foot ceilings. We arrived at 7am as the restaurant just opened and Kamil greeted us with a warm genuine smile. We’ve stayed at 5 different Park Hyatts in the past 5 years (Kyoto being the most recent) and no one has made us feel as special as Kamil. He has the unique gift of hospitality. He went out of his way to treat us like family and made us feel very special. All of his small gestures, friendly smiles, and thoughtful attention to detail, turned simple moments into special memories. During a season meant for connection and joy, the Park Hyatt delivered both in abundance. Spending Christmas in New York is always special, but spending it at the Park Hyatt New York elevated the experience beyond anything we could have imagined. Our days were spent with full hearts, lasting memories, and deep gratitude for a team that understands true hospitality. This is a place we will return to — not just for the luxury, but for the people who made us feel so genuinely at home during the most meaningful time of year.

Great Christmas stay at the Park Hyatt. The level of hospitality is incredible. Would highly recommend for any visit to NYC. Great location, great rooms, great service and great common areas including an awesome lap pool. It’s our go to place for visiting the city.