Park Hyatt New York

We absolutely loved our stay at the Park Hyatt! We needed a hotel for the NYC Marathon, and the Park Hyatt did not disappoint. Despite a very busy weekend in the city, the staff was exceptionally friendly, professional, and accommodating. The restaurant had great food and was wonderfully kid-friendly as well. The rooms were spacious — especially for New York City — and the large rain shower was exactly what we needed after running the marathon. The pool and gym facilities were clean, spacious, and truly excellent. We also really appreciated that the hotel proactively offered a credit for the brief wait for our room without us even having to ask — a thoughtful gesture that stood out. Everything about the property was spotless, and the beds were incredibly comfortable. The parking garage next door couldn’t be more convenient. We had a fantastic experience from start to finish and will definitely stay again!

This was my fourth and final stay at the Park Hyatt New York. Former 7-year Globalist who has moved loyalty to another chain but had previously great experiences at this property. This experience made me glad I've moved on... First - the hotel needs a renovation. You can see wear and tear everywhere. Nothing has been changed or updated in 10 years! The back of the front desk wall area is embarrassingly worn - and there's really no excuse for a FIVE STAR property to look shabby. Several elevator buttons didn't work. In the room, the bathtub main faucet didn't work. Up at the (formerly divine) pool area the steam room smelled more like 24 Hour Fitness than Park Hyatt and would only heat to about 100 degrees (WAY less than it should - the pipes sounded all janky as well...) The restroom/locker room near the pool wasn't clean, and there's missing tiles/mismatched tiles, and RUST all over the bottom of the pool.... Common guys - this is pathetic! No longer a Globalist meant no free breakfast yet we intended to spend a $1,000 or more on food and drink in The Living Room because it used to be excellent. One breakfast and we never went back over three days. The food served was terrible. Cold. Cheap. Nothing like what it used to be. The Lobster Scramble was amazing BEFORE but today it tastes like something that came out of box in a freezer. The eggs benedict wasn't much better. Yuck. The servers (some) look like they are wearing a modified hazmat suit which doesn't exactly add to things... Service was never great here but you shouldn't have to call TWICE to ask for your room to be serviced. I'm pretty sure housekeeping tried to skip us. We finally got cleaned AFTER 3pm... then it was more prompt but only when I asked to talk to a manager (who called back and left a voicemail with zero apologies or anything else). Bottom line - while this might be an OK place to burn Hyatt points, there are far far better places to spend your money at in NYC....

We stayed in a one-bedroom suite, which was very spacious with ample room for our luggage and hangers. The bathroom was excellent—clean and well-planned, and we particularly loved the shower. The bed was comfortable, although the pillows were small and thin; next time, we will request an extra one. There was only one bathrobe provided. Our room, 1203, had a view over the roof of another building with unsightly equipment, so if you want a better view, I recommend asking for a higher floor. The sofa and pillows looked worn out, with feathers sticking out at the corners. The hotel corridors were rather dark, and the elevator was very dimly lit. Upon exiting the elevator, we noticed a lack of clear signage indicating the room numbers.

Amazing experience. The staff was able to offer incredible recommendations. The hotel felt individual, excellent personal attention.

Park Hyatt was an exceptional hotel. They acknowledge our anniversary and gave us a small wonderful package. The room was super clean and spacious. The staffs were very helpful in recommendation to nearby restaurants and they do provide car service for short distant around the city. We had a wonderful weekend and enjoyed every moment of it especially at the hotel.