Park Hyatt New York

Rooms were beautiful and well appointed. Temperature was able to be completely customized to our liking. Plenty of light if you wanted it, and easy to darken for a perfect night of sleep. Bathroom's heated flooring was a pleasant surprise. Rainfall shower invigorating. In room coffee and tea service was perfect. Loved the Nepresso machines.

We had a wonderful stay overall, and the hotel itself is beautiful. We especially loved the atmosphere and design of the breakfast area—it was warm, elegant, and full of character, which made breakfast a particularly enjoyable experience. That said, there were a couple of service issues during our stay that were disappointing. When we checked in, our room was not ready, and we were told that the hotel would call us once it was available. Since we were traveling with our baby, we spent some time at a nearby park while waiting. However, after quite a while, we never received a call. When we returned to the hotel, we found that our room was already ready, and we were told that the staff had simply forgotten to call us. There was also a welcome amenity that the hotel had thoughtfully prepared for my wife's birthday. We received a voicemail explaining that it had been prepared but had not been delivered to our room. I didn't hear the voicemail until the following morning, so I explained the situation to the front desk before breakfast and asked if it might still be possible to receive it. I was told that the manager would be consulted and that someone would get back to me, but unfortunately, no one followed up. To be clear, our disappointment was not about the welcome amenity itself. We genuinely appreciated that the hotel had taken the time to prepare something special for my wife's birthday. It was more about the lack of follow-up and the feeling that our concerns were not given much attention. Despite these issues, we really enjoyed the hotel, the beautiful surroundings, and the overall experience. With a little more attention to communication and follow-through at the front desk, this could have been an even more memorable stay.

We stayed at the Park Hyatt New York for four nights to celebrate my partner's birthday, and honestly, the staff made the trip. We had a busy schedule — a Broadway show, a few museums, some sushi spots we'd been wanting to try — but the hotel ended up being a highlight. At Check-In, Nick was at the front desk and had clearly looked at our reservation ahead of time — he wished my partner happy birthday without us saying anything, and walked us through how breakfast works for Globalist members before we even had to ask. The room itself was clean and the soundproofing was great at keeping out noice from the busy street below and could barely hear anyone in the hallway either. We used the house car a few times and our driver, Brett, was great! He knew the neighborhoods, gave us a couple of good recommendations, and navigated midtown traffic. The bell staff stood out too: Willian coordinated a car for us during a rainstorm and held an umbrella over us the whole walk to the curb, and Jim handled our bags at checkout without us having to think about it at all. Room service came four times over the stay and was on time and hot every single time. We also called down a few times for different items (e.g., bath salts, mouthwash, etc.) and had them at our door in under 15 minutes. Every person we dealt with, from the front desk to the drivers to room service, was warm and clearly good at their job. Great hotel for a special occasion — we'd go back in a heartbeat.

I have stayed all over midtown, and the Park Hyatt is now our default. Outstanding customer service. Justina Hillman and team are truly excellent and go out of their way to make you and your party feel welcomed. Plenty of hotels at this level are polished but it is the people here that make the Park Hyatt New York special. Air quality, which I realize is a strange thing to put near the top of a hotel review, but it is probably the single biggest factor in how you sleep and how you feel the next morning. The room stayed below 800ppm CO2 for the entire stay, which in my experience is close to unheard of in a big city hotel. Most rooms I have measured drift past 1,200 overnight with two people in them, and you wake up feeling like you spent the night inside a Ziploc bag. The windows here also open, which made a real difference. Rooms are well sized by New York standards, which is to say you can open a suitcase on the floor and still walk around it. Location is excellent. You are on 57th with a view of Carnegie Hall, a short walk into Central Park. Broadly, a great pick. This is now where we stay when we stay in NYC.

Great location, super close to Central Park. The suite is amazing, spacious and with nice views. The room was quite confortable and the staff was very helpful and friendly.