Park Hyatt New York

Hotel is a great five star experience with a glaring exception. It seems it has turned into a Hyatt Globalist Family entertainment retreat. The “living room” restaurant described by Hyatt as “ambience of a Central Park residence.”…is basically overrun with family’s with children and their typical behavior at breakfast. It’s not at lunch or dinner bc the globalists would have to pay and they don’t want to do that. The pool is constantly overrun, by same families who each seem to have six young kids creating anything but a relaxing environment. The website says the pool is “tranquil spa pool offers a sensory rest from the energy of New York. Dip into the warm water surrounded by sleek design and natural light, and enjoy the sounds of Carnegie Call with a specially curated underwater playlist. Whether for a refreshing swim or a peaceful retreat, this modern oasis redefines urban relaxation.” The pool is anything but this. I thought it maybe was just weekends, but it was like this on a monday as well. The rooms are fantastic, but frankly the lovely pool is basically unappealing for adults seeking relaxation and the idea of enjoying the living room in the morning over a nice coffee is a non starter. The living room was nice in the evening. Despite multiple attempts at different hours the pool was never in a state where one could just chill and relax in the space The rooms are fantastic.

After a frustrating effort just to receive the room type shown on my Hyatt app reservation, I was “upgraded” to a “Central Park” Suite. Once I entered the room, it was obvious this was a dishonest workaround to avoid providing the suite I had actually expected. Before that, the staff even tried to charge me for the room type that was already showing in the app and was still showing while I was at the front desk! The amount of gaslighting was impressive. The “Central Park Suite” had no respectable view whatsoever. Instead, it looked directly into neighboring office windows, with zero privacy. It was also much smaller and lacked specific amenities that I had anticipated in the suite booked. Sadly, the problem was not limited to the front desk. Management was deceptive as well, pretending not to know the room layouts when I brought this to their attention. Only after I brought up finding a copy of the hotel’s room floor plans to management did I receive a laughable points adjustment. Given Hyatt's recent points changes, management knows exactly what that adjustment was worth. The hotel may look impressive from a marketing standpoint, but the actual guest experience is inconsistent at best. You may or may not receive anything close to a five-star stay, and you should not count on meaningful recognition as a Hyatt member or branded cardholder. Thankfully, I booked this suite with points. But points or cash, I would strongly recommend looking at other luxury hotels in New York City that actually value the guest experience. (Post-stay, I also learned that the manager who claimed to be “unaware” of the room layout has worked in management at this hotel for nearly four years…)

This was our family’s first time staying at the Park Hyatt New York and it exceeded our expectations. Mr. Nick Mathis, one of the front desk hosts warmly greeted us and then checked if he would be able to get us in our room early. And sure enough there was room available for us to check in early at 10 am! What a great way to start our trip. This trip was also an early birthday celebration for our son. We mentioned that before arriving and they gave us a complimentary birthday cake. It was such a very nice gift. We also really enjoyed the pool on the 25th floor. The floor to ceiling windows offered beautiful views of the surrounding area and made the space feel bright and relaxing. It was a wonderful place to unwind and one of the highlights of our stay. We had a city view suite (thanks to the very generous upgrade). The suite was very big for NYC standards, looked and felt luxurious, very clean and well maintained. Only minor signs of wear and tear. Housekeeping was very attentive and very helpful. What stood out the best for us was the complimentary breakfast. It was not your typical hotel breakfast buffet but was an à la cart menu and the food was actually very good. Definitely one of the best hotel breakfast we’ve had so far. Would like to recognize Mr. Nick Mathis again for his warm welcome and hospitality. Would also like to mention our heartfelt appreciation to Mr. Andrew Lewis for making our first stay at the Park Hyatt New York a very special and memorable experience. Cannot express enough how grateful our family is for the generous hospitality. Such an amazing experience overall, definitely one of those hotel stays that our family, especially our kids, will talk about for a long time. Absolutely recommend the Park Hyatt New York. Looking forward to our next stay in the near future.

We were extremely satisfied with our stay. The facilities were excellent, the location was perfect, and the hotel exceeded our expectations. Highly recommended.

Hotel was in good location, close central park and tourist areas. Shower water pressure is very good, but draining the tub makes a loud vibrating noise. Staff were friendly and actively offering help. Will visit agin.