Park Hyatt New York

The room even not ready at 4pm even as a globalist just because too many late check out request. Also tried to sell one bedroom for $450 extra but not upgrade for globalist. You can hide them and not offer for upgrade but for extra cost just kidding me. Also the room 1015/1016 is the worst since outside maybe workers working just outside your window.

I stayed in one of the newly built suites on the spa level. They are phenomenal. I can't say enough about the overall experience. Excellent room, spa, and staff. I will be back without a doubt.

Was told they'd work on getting our room ready. Two hours later killing time in the hot NY summer, nothing. Called to cancel to move to the Thompson. Long hold with Hyatt. Magically they got our room ready. Breakfast was a disaster. Offered a high top with no back support, no. Provided a table. Ignored for 5 minutes and then approached by the hostess that she needed the table. Asked to move. Fine. Offered a corner seat on a couch between two couples. No. Told we'd need to wait for a table despite several others being open. Asked to not wait outside the hostess area. Seated 10-20 minutes later and then another 6+ minutes until we could even get coffee. Ordered juice, came in a plastic bottle. Food quality was subpar.

Been to the Park Hyatt in many locations around the world (and I've lived in NYC for almost 20 yrs) and would say was disappointed in the service here. To start, when arriving at the entrance, no help in luggage from door men even though they were right in front of us. Fine, so we took the luggage up the elevator to the lobby as they were just watching and not offering any help. At check in, I've never seen this at any other Park Hyatt or other 5 star hotels I've stayed at where the checkin process was all about trying to nickel and dime into random upgrades or add ons. Declined all the offers and had to receive keys an hour later, front desk agent tells me to bring the luggage down to the ground floor myself. Um OK. Declined that option as well asked the agent to work with whoever to store and send the luggage later. Room itself was fine, a little on the smaller side but expected since it's NYC - otherwise par for the course with other Park Hyatt properties. Location is good if you want to explore midtown and central park. During checkout, there were errors in extra charges where spa services we didn't use were incurred and they had to check but fixed the issue. On our way out, once again, door men sees us with luggage and instead of offering to help load it into the taxi they say "see ya!" For the price and service expected, PHNY was very sub par and disappointing.

Gorgeous hotel with great staff. We were upgraded due to the Guest of Honor program with Hyatt, and everything about the room was amazing. We normally stay at the Conrad in Tribeca but I believe moving forward we would just stay at the Park Hyatt.