Park Lane Hotel

The location is excellent, but the rooms feel quite dated and lack basic amenities that are generally expected, such as a coffee machine or even a kettle.

Unfriendly staff. Not helpful when aircondition didn’t work. Over all not up to five star hotel standard. Not coming back.

I have been bringing clients to the Park Lane for years and have always been so pleased from the time I make the reservations to the quality of food but most importantly to the staff who take care of every need. We had a large group of 14 guests and Tim and Viktor took care of us as if we were the only clients in the hotel especially as we needed transportation during the days of rain in the city. Tim actually followed up to make sure the vans had met us to take everyone back to the hotel as we never would have been able to get taxis. I’ve received compliments for the rooms and the services from our clients and look forward to coming back next year to one of the most professionally run hotels.

What an absolute pleasure of an experience. First off the whole staff was extremely nice. A few days prior to check in I had called to speak through some details and the staff member who assisted me did a fantastic job answering all questions that I had. Once we arrived the staff member who assisted us in checking was a gem. He gave us a fantastic room with a view of the city and park. Through out our stay we received multiple texts to confirm that we were well taken care of which was very nice.

We super loved the decor, and the absolutely stellar view of Central Park, as well as the excellent room service. But we had a noisy AC unit and the temperature continued to rise, each day we were there. I woke up sweating and when we called for service, no one came. I was so frustrated, I didn’t try again. We also had occasion to move the mattress, to look for something we dropped, and the headboard area was scary dirty! Years of accumulation! We want this Hotel to remain and improve, we really loved visiting NYC and this location. We didn’t let it ruin our time, but we were frustrated!