Park Lane Hotel

Location and park views top notch. All of the staff we encountered were very friendly and helpful. They went above and beyond for my husband’s birthday. Room was spacious for NYC and quiet. We had a lovely stay..

The view from our room overlooking Central Park was magnificent. The room was large and comfortable. The room came with two pairs of slippers but only one robe. The amenities in the bathroom were minimal. Parking was very convenient as the garage is part of the hotel and its entrance is on 58th Street. We went to the rooftop restaurant for the buffet breakfast. It was decent but definitely not worth $75 a person. That's crazy for breakfast. All in all, I would return because of the location and the great view of the park.

The location is very good and central for museum visits and dining. The view from our park-facing room was spectacular; but, the windows were dirty. The lovely-colored dark paint in the entry to the room was chipped and scuffed. There was a large stain/burn (slick and shiny) right where feet would hit upon entering and exiting one of the beds. The bed pedestal/box-spring covers were ripped and torn and were ill-fitting to the mattresses. Worst of all, the hotel was hosting a 72-hour non-stop DJ marathon on the rooftop which provided loud, pulsing bass tones all night long, both nights we were there -- preventing us from sleeping! We inquired with the staff and they were unresponsive!

Overall good experience but air conditioning in the room was very loud and making noises during the night. Had to switch it off. Also friendly staff at breakfast but choice was rather limited and space not always available.

The location is genuinely the highlight here — steps from Central Park, which is hard to beat. If you're looking for a convenient base to explore the park, that part delivers. Unfortunately, the room itself left a lot to be desired for the price point. Basic amenities weren't even functional — the mini fridge was completely inoperable, which is a frustrating oversight at these rates. The overall room quality simply doesn't justify what you're paying. Service was a mixed bag. The breakfast staff were a bright spot — friendly, attentive, and genuinely pleasant to interact with. However, the experience at the entrance was the opposite. One staff member was outright rude to guests upon arrival. Having a high-profile guest or security presence nearby does not excuse dismissive or discourteous treatment toward paying customers — if anything, it's an opportunity to shine. With some attention to room maintenance and consistent service standards, this property could be so much more. As it stands, there are better options in the city for the money.