Park Lane Hotel

Really bad experience! An air conditioner that is too noisy, impossible to sleep with that! Carpets were smelling bad!

We went for casual drinks after work and had the best time. The view of the park is amazing, but the service was just as good. We had Joseph as our server and this man couldn’t have been nicer. He was attentive but not bothersome and always had a huge smile. My mom is visiting in the next few weeks so we booked another reservation for my family while we had our drinks. I highly recommend this bar if you want an incredible view and great service. Thanks, Joseph!

I love staying at the Park Lane Hotel! I use a manual wheelchair and the rooms, lobby, and restaurants are all wheelchair accessible and comfortable. My favorite part about staying at Park Lane though is the amazing customer service. Timea and James at the bar in the lobby are so kind, attentive, and an absolute delight. They made my stay memorable and delightful and thanks to them I know next time I visit NYC I will stay at Park Lane Hotel.

My review covers a two-night stay, despite the request only being for one of my back-to-back reservations. Upon arrival, we were assigned to room #3215, which was deeply disappointing. The room had a strong, musty odor that we initially thought we could tolerate. It wasn't until the next morning, when we woke up with swollen eyes, runny noses, and a cough from severe allergies, that we realized the true cause was likely mold or dust mites. The room itself was not properly prepared for two guests, as it only had amenities for one person, and we found a significant amount of dust on the bed frame and the portable fan provided. After a very uncomfortable first night, we requested a new room for our second reservation. The new room was a vast improvement, though the view of Central Park from both rooms was limited to a small piece of the entrance. The food at Calvert's was also disappointing. The burger we ordered medium-rare arrived with one side of the patty burnt to a crisp, a defect that appeared to be masked by cheese. Regarding the breakfast, while the food selection was good, the experience was marred by the lack of staples like hot oatmeal and by the presence of dirty cups. As for the service, our experience was inconsistent. My initial attempts to report the issues via phone and in person with a manager were met with a lack of follow-up. It was only after going to the front desk that we received help. We would like to commend the front desk person, Nuneya, who was very helpful in resolving the situation and reassigning us to a new room. Overall, the stay did not feel worth the high price.

Beautiful room and great location. We had a city view room and we were really impressed by the size of the room and quality of the decor. We really enjoyed our stay at the Park Lane and would stay again.