Park Lane Hotel

I've always loved staying at this hotel and was excited when it got a much needed makeover a few years ago. Aside from its breathtaking views, ideal location and ambiance, what I fell in love with most was the generosity and unparalleled service offered by the employees at the hotel. I was particularly fond of their bars, Darling and Rose Lane. On my recent stay there I was saddened to hear that both bars were closed for the foreseeable future. While the hotel offered very little information as to why or if either bar would be reopening, I later discovered what had happened and was shocked. After numerous employees attempted to unionize, they were abruptly fired. What was even more disheartening was hearing that even those who hadn't participated in the union petition were also fired. For a hotel that was acquired by the Qatari Investment Authority for $623 million in 2023, with rooms that go for over $1,000 a night to simply fire their entire bar staff without just cause, is a disgrace and shows where the hotels priorities lie. After being at the center of decades long scandals and with massive redevelopment plans set to move forward, I would think that a hotel such as the Park Lane would be wary about stirring up any negative publicity. It's truly disappointing that this has happened and I refuse to give my support to a hotel that tries to silence its employees for simply seeking the basic rights at a hotel that holds them to an incredibly high standard of excellence. Shame on the Park Lane!

This was my second stay at Park Lane NYC, and unfortunately, it was extremely unsatisfactory . The air conditioning in my room was not working, and the staff’s response felt complacent, as if relocating me to another room was a favor rather than basic service. I was moved from one room to another, which made me late for a dinner reservation. When I returned after midnight, I found that my luggage had still not been transferred. I was then escorted by security to move my belongings myself - completely unacceptable for a hotel of this standard. He then sent a bellhop after 30 mins while I waited in that heated room. I reached out to the manager, who assured me the matter would be addressed within 24 hours, yet I never received any follow-up. This experience was both frustrating and very disappointing.

Perfect for our visit - great location and so nice to get onto CP early in the morning for sunrise. Nice rooms. Didn’t use restaurants. Entry out front and back which is helpful and nice staff downstairs. It is expensive but that seems to be a NYC thing

Anthony was AMAZING. Very helpful with information around the city! And he was extremely nice! He made our business trip memorable!

Thanks Mister Americo for your warm welcome in the hotel . Thanks Mister Americo to always find the good solutions of our requests. And thanks Mister Americo to speak French. Beautiful rooms with Amazing views on Central Park. Beautiful roof top for the breakfast time . The staff is very efficient . The hotel location is the best in NYC just in front of the south Central Park.