Park Lane Hotel

Wonderful hotel! Can't beat it for location and comfort. Gorgeous room overlooking Central Park, well appointed, well maintained, friendly and helpful staff. Will definitely be our base for New York in the future.

Park Lane is the best during our 25 years visiting and Rodney Serrano, Bell man is there all this time and is the greatest professional. Congratulations Park Lane to have Rodney in your team

Great location (facing Central Park) and walking distance to many metro stations, lots of restaurants and take-out options.I was able to walk to my meetings midtown and also enjoy Fifth avenue festive atmosphere. I stay at the Park lane Hotel every time I come to NYC for business or leisure, it's my favorite place in the city. Service is nice and super efficient. I usually show up earlier than the check in time and they store my luggage and text me when my room is ready. The rooms are large and comfy and if you upgrade to a park view, the view on the park is breathtaking. I find this hotel to be a very good value for money given the convenience of the location and comfort of the rooms. The bathroom is beautiful and I never had any issue with cleanliness. The lower level rooms can be noisy given the traffic in the area, but I have never had any issue with noise coming from adjacent rooms or people in the corridor. I usually leave early for work so take a breakfast to go at the bar in the lobby, where staff is very quick to serve and very friendly. The rooftop terrace is worth checking for breakfast with great views on the park.

A horrible experience start to finish. Concierge couldn’t get us into the restaurants we requested months in advance, but didn’t let us know until the week of our trip. Darling’s was closed in the evenings, the lobby lounge closed early, the only restaurant was Calvin’s, which had horrific service since it was the only place open for a large hotel. I overheard a table of women saying their room service never arrived and they waited 45 minutes. The Park Lane is Ritz pricing for a Holiday Inn.

Americo at the Front Desk was amazing! Very attentive and friendly. He made my arrival / check-in process smooth and great! Definitely loving the view outlook of the Central Park! Thank you so much!!