Park Lane Hotel

Beautiful hotel and great location and price. However, there is no bar or restaurant available. You can order room service, but unless you drink hard liquor, no alcohol. Not even a glass of wine to be had. That really dampens the whole experience. Came home from a long day at the theater and just wanted a dessert and a glass of wine. Only 2 items for dessert on the menu and no wine. We were given a $100 credit for the room, but breakfast was feee and there’s not much else to do with that credit unless you want hard liquor or room service dinner. On our last night, I ordered the 2 desserts just to see what they were like, but they haven’t arrived and I don’t have high hopes:

Five star hotel prices for the service and room quality of a 3 star hotel. The rooms are outdated, the windows dirty, no bedroom slippers or other amenities you would imagine with a five star hotel. They told me I had received early check in via email so I show up at 2pm and the room was not ready and to come back by 4pm at which they had guaranteed check in. We had to sit in the crowded and loud lobby for two hours and at 4 our rooms still were not ready. After complaining the manager upgraded one of our two rooms. However as you can see the in the photos the room quality is not what you’d expect for five star prices. The location is great which semi justifies their prices but nothing about them justifies the five stars — three stars at best. Also their listing on AmEx travel did not state their rooftop bar was closed for “quite some time” and would only be open for breakfasts. The primary reason to book a hotel facing Central Park is for sunset drinks on the roof.

Unimpressive rooms; poorly maintained. Staff and quality of service was laughable particularly at $1,500 per night. No toiletries provided (even after requested). We asked for a coffee machine in the room and were charged $35 per night for that. Upon stating we needed coffee pods for the machine we were charged $45 for the coffee. Again, $1,500 a night. Bathrooms were mathematically as small as possible. Hotel should be removed from Fine Hotels; I would recommend a Holiday Express over this place.

The hotel and the views were lovely, but Anthony Pelaia was the shining star of our visit. He was absolutely wonderful and went above and beyond to help us out. We needed to leave for several hours at short notice, and in the middle of the night. He helped us retrieve our car from the valet lot, and made the whole experience much more pleasant!

Perfect location, very spacious rooms (more than what I would expect in NY), great service.