Pendry Manhattan West

I've stayed here several times. This is definitely 5 star. All the staff are extremely well-trained, responsive, polite and versed in hospitality. They are sincere in making the guest feel welcome and important. The rooms are lovely - elegant and tasteful - zen-like, but with warmth and coziness, not coldness. The only small inconvenience - the lobby area is smallish and it's hard to sit there in a relaxing way. A constant background of music throughout the main floor also is distracting and makes calling someone difficult.

This was our second visit to this property — it’s in the top five NYC hotels we stay at. It is in an unusual location situated on the edge of a plaza adjacent to the High Line and across from an entrance to the Lincoln Tunnel (don’t worry, that doesn’t mar the atmosphere) and the front of the hotel is very subtle. The staff are all super friendly and service-oriented. The decor/atmosphere is what I would call a laid-back, modern California style, but it isn’t incongruent with NYC. The rooms are huge by NYC standards and actually large for most hotels. Everything is clean and comfortable! They offer in-room dining (a plus as far as I’m concerned) and there are a couple of restaurants on the property, along with a coffee bar you can get to without going outside. My recommendation is to get the lemon frozen yogurt either in-room or in their Garden Room!!!

A great hotel was wonderful service. Everyone was very friendly. In house dining/bars were also outstanding. the rooms were spacious and the accommodations very clean.

I've stayed at tons of amazing hotels and resorts, and including those where we personally knew owners/managers. And even among them all, the hospitality of the Pendry shines, bar none. Check in was so smooth and professional, you barely even notice you're going through a check in process. The room is done well and spacious for NY. Finishes on everything were top-notch and high quality. The location is also right next to Hudson Yards, so there's easy access to shopping and dining options. Downstairs bar is also beautifully designed with excellent drinks. But above all, the service is unmatched and whoever's doing the training and management here is absolutely world-class. Some of the employees even called us by name when greeting us to and fro the hotel. Everything was seamless and effortless and all the employees had that exceptional service quality. I can't put my finger on exactly what they did, but you can just feel it. Best hotel in NY.

Have stayed here a few times and I’ve always had a great experience. Service is excellent. Very comforting atmosphere. Rooms aren’t huge, but are very well appointed.Surprisingly vibrant hotel bar scene. Brought my daughter once and they treated her like a princess. Will definitely return.