Pendry Manhattan West

First, I don't doubt the positive reviews here. The Hotel, once you check in, is probably well worth the price. The lobby is gorgeous, the lounge fantastic and the staff members I encountered were great. But my problems were pre-check-in and therefore needed to cancel our booking. We booked our wedding night at this hotel given its reviews and close proximity to the event. We needed an early check-in given the need for hair and make-up preparations for our 5 PM ceremony. We were willing to pay for early check-in and even were willing to pay for a conference room. Our travel advisor and ourselves called the hotel multiple times at least 1 week prior to discuss. We never got a call back, and at times were put on continuous hold. On one call, we were told we need to speak to the Hotel Manager, but they don't work on Weekends. Very disappointing that we had to cancel and move to another nearby hotel who was more than willing to meet our needs and special request.

Beautiful modern hotel in a prime Manhattan location. stylish architecture, exceptional service and very clean rooms. Perfect for both business and leisure stays. Highly recommend for luxurious and comfortable experience in New York City

This is our favorite NY hotel and we have stayed at many. It is a short walk to Amtrak and is located in Hudon Yards. It also has a connected path to the high line. It is extremely quiet and the rooms are the highest quality. The staff is top notch and the rooms are fantastic and well appointed.

Our weekend at Pendry Manhattan West was nothing short of amazing—yet again. The room was immaculate, the service impeccable, and the overall vibe delivered that perfect touch of New York luxury. Every detail, from the well-appointed rooms to the thoughtful service, exceeded expectations. Huge thanks to Oksana, Dante, and Murat for going above and beyond—you truly outdid yourselves. We've stayed at many hotels in NYC, but the Pendry has easily become our favorite. We can’t wait to return!

Very positive, enjoyable experience that makes us plan to go back. We booked two rooms and stayed on 4/6-4/9. Ms. Oksana and her front desk/guest experience team went above and beyond to make sure our stay comfortable and needs were attended. They also coordinated a small surprise birthday treat to our son, and later a farewell gift to our daughter. It was very personal beyond our expectations. Most of our experience during the stay was very enjoyable, including the room condition, in-room dining, valet, and front desk greetings. Most of the staff were very polite and attentive any needs we had. We highly recommend Pendry. One little item we hope was the mini fridge only provides room for the mini bar items, without additional room to use. It would also be great to have some complementary coffee at the lobby area in the day times.