Pendry Manhattan West

Stayed 6 nights at Pendry Manhattan West. The rooms are new, modern, and surprisingly spacious for NYC. Location is excellent — right by the 34 St–Hudson Yards subway, the Hudson Yards mall, and Whole Foods next door. However, a few things really missed the mark for a 5-star hotel. The shower only had a fixed head (no handheld option, which would have been much more practical), and Wi-Fi dropped significantly near the bathroom. The bigger letdown was hospitality. As a Titanium I Prefer member (their highest tier), there wasn’t any acknowledgment of the membership during my stay. At many other hotels, this status is recognized with gestures like room upgrades or late checkout, but here it wasn’t mentioned. I was even told upgrades would be chargeable despite vacancies. It may simply be that the program isn’t emphasized at this property, but for a 5-star hotel it stood out as an area that could be improved. Overall, the rooms and location were excellent, but the service side didn’t quite match what I’ve come to expect at this level. Strengthening recognition for loyal members — even small touches of acknowledgment — would really elevate the experience and bring Pendry Manhattan West in line with the standards of other 5-star hotels. With a few more trips to NYC lined up, I’d definitely rethink staying here when Equinox Hotel is similarly priced in the same area.

The Pendry is a most excellent hotel and the staff will go the extra mile to ensure your every need is met! The rooms are immaculate, room service is prompt, the valet service is very timely, the hotel restaurants have excellent food and drink! I will be staying there every time I visit New York City!

Stayed at the Pendry Manhattan West recently and really liked it. The location is hard to beat—right in Hudson Yards, so you’re close to the High Line, Moynihan Train Hall, and a bunch of good restaurants and shops. It’s super easy to get around, whether you're walking or hopping on a train. The hotel itself has a clean, modern feel without being too flashy. Rooms are quiet, comfortable, and have great views of the city. It’s the kind of place that feels upscale but still relaxed. Big shoutout to the staff—they were genuinely friendly and helpful the whole time. From check-in to checkout, everything felt smooth and easy. Would definitely stay there again.

Great place to stay in Manhattan. Excellent location - very close to the High Line and Hudson Yard. Staff were great and the room was comfortable and quiet.

We stayed at the Pendry Manhattan West for one night (booked through American Express Fine Hotels & Resorts) with our 19-month-old daughter. As frequent travelers who often stay in Hudson Yards, we were excited to try the Pendry instead of our usual Equinox Hotel. The good: the hotel itself is stunning. Warm wood tones, excellent lighting design, and a modern yet inviting aesthetic make the space feel unique and luxurious. Our room was comfortable and well laid out, with a lovely view over the Manhattan West Plaza. Breakfast on the fourth floor was excellent—the hostess and wait staff were gracious, attentive, and even took the time to engage with our daughter. A special mention goes to the bellman who welcomed us; he was warm, attentive, and even surprised our daughter with a small gift, which set an excellent tone. The not-so-good: unfortunately, our check-in experience at reception was the weakest we've had at any luxury property. The associate assisting us was curt and dismissive, repeatedly pointing out that we had booked" late in the day” in a way that felt unnecessary. When we asked about upgrades (complimentary or paid), he insisted none were available, though rooms continued to appear online. He also attempted to explain that walkable restaurants were" closed ahead of Labor Day" on a Friday in Manhattan; we dismissed his advice immediately as it was blatantly untrue. Most disappointing was that he showed no warmth toward our daughter—something we noticed all the more because every other staff member went out of their way to welcome her. Overall, the Pendry Manhattan West is a beautiful hotel with tremendous potential. Many of the staff deliver on the promise of luxury hospitality. Still, the inconsistency at the front desk made us question our decision to try something new instead of returning to the Equinox Hotel, where we've always felt welcomed. With refinement at the reception level, the Pendry could truly shine. --- UPDATE: After the hotel requested my review be posted to TripAdvisor, I was contacted by the property manager. He was extremely considerate and anxious to resolve the issues. His customer service was phenomenal. While there were still some slight issues at the start that need to be considered, I am modifying my review given the property's desire to resolve all issues.