Pendry Manhattan West

Excellent location, excellent staff, excellent experience. If you are going to MSG and staying overnight just stay here, it's a block and a half away and well run.

We stayed at the Pendry Manhattan West for one night (booked through American Express Fine Hotels & Resorts) with our 19-month-old daughter. As frequent travelers who often stay in Hudson Yards, we were excited to try the Pendry instead of our usual Equinox Hotel. The good: the hotel itself is stunning. Warm wood tones, excellent lighting design, and a modern yet inviting aesthetic make the space feel unique and luxurious. Our room was comfortable and well laid out, with a lovely view over the Manhattan West Plaza. Breakfast on the fourth floor was excellent—the hostess and wait staff were gracious, attentive, and even took the time to engage with our daughter. A special mention goes to the bellman who welcomed us; he was warm, attentive, and even surprised our daughter with a small gift, which set a wonderful tone. The not-so-good: unfortunately, our check-in experience at reception was the weakest we’ve had at any luxury property. The associate assisting us was curt and dismissive, repeatedly pointing out that we had booked “late in the day” in a way that felt unnecessary. When we asked about upgrades (complimentary or paid), he insisted none were available, though rooms continued to appear online. He also attempted to explain that walkable restaurants were "closed ahead of Labor Day" on a Friday in Manhattan; we dismissed his advice immediately as it was blatantly untrue. Most disappointing, he showed no warmth toward our daughter—something we noticed all the more because every other staff member went out of their way to welcome her. Overall, the Pendry Manhattan West is a beautiful hotel with tremendous potential. Many of the staff deliver on the promise of luxury hospitality, but the inconsistency at the front desk made us question our decision to try something new instead of returning to the Equinox Hotel, where we’ve always felt welcomed. With refinement at the reception level, the Pendry could truly shine.

Second visit, better than the first. A great stay in a comfortable room and perfectly situated in Hudson Yards. Staff were friendly and the room service was very good.

Gorgeous hotel with amazing staff. Was able to check in early when travel plans changed. Top notch service and comfortable accommodations.

On the positive side, great location! Right on the High Line, next to the Hudson Yards attractions (Vessel, Edge, lots of luxury shopping). Just a 15-20 minute walk or Uber ride to Times Square theaters. The restaurant, Zou Zou, has some excellent food and friendly staff, and a very pleasant atmosphere (both inside and outside). Housekeeping and hotel service were mostly flawless. On the negative side, for such an expensive luxury hotel, I expected better. The room, while very nice, felt poorly designed and way too cramped. Tiny bathroom, with a very comfortable shower, but barely enough space to open the glass door! Ridiculously overpriced extras ($200 per night for a rollaway bed?! Nicely stocked minibar but do you really have to charge $11.50 for a soda can?). Finally, if you booked through Chase (The Edit), don’t expect to actually get any of the advertised benefits…