Pendry Manhattan West

I've stayed at tons of amazing hotels and resorts, and including those where we personally knew owners/managers. And even among them all, the hospitality of the Pendry shines, bar none. Check in was so smooth and professional, you barely even notice you're going through a check in process. The room is done well and spacious for NY. Finishes on everything were top-notch and high quality. The location is also right next to Hudson Yards, so there's easy access to shopping and dining options. Downstairs bar is also beautifully designed with excellent drinks. But above all, the service is unmatched and whoever's doing the training and management here is absolutely world-class. Some of the employees even called us by name when greeting us to and fro the hotel. Everything was seamless and effortless and all the employees had that exceptional service quality. I can't put my finger on exactly what they did, but you can just feel it. Best hotel in NY.

Have stayed here a few times and I’ve always had a great experience. Service is excellent. Very comforting atmosphere. Rooms aren’t huge, but are very well appointed.Surprisingly vibrant hotel bar scene. Brought my daughter once and they treated her like a princess. Will definitely return.

My sister and I celebrated our birthdays this past weekend @ PMW! 🎉🥳 The surprise gift waiting for us was the perfect way to start the weekend! 🍾 Having Hudson Yards so close let us do some shopping!! 🛍️ The view from our corner room was just amazing!!🌆 The front desk staff was more than accommodating with holding our luggage and charging my phone. We will definitely be back again!

So I arrived at 3:00 pm and had meetings starting at 5:00 pm. My colleges checked in and there room was ready but since I am the CEO the scheduler put me in an more luxurious room. This was not ready and the front desk girl could not give me when the room would be ready no even 10 min 15 minutes her response was " I am not up there" ? I asked her to downgrade me and provide me a room that I had meetings to get ready she stated check in was 4:00 pm again and completely ignored the request to downgrade. I went up to a colleges room and then went down another girl was at the front desk and I had to get new Yorker and tell here downgrade me and let me have a room now or I will find another hotel ! terrible start for surpassingly a 5 start hotel. The manager came and apologized and was given room. Then the Bar does not open till 5:00 pm nor the resturant attached there is a resturant that we found out on the second day asking bell man. Hot water was not hot hot !

We had a great stay at the Pendry. Location is central which is convenient and the rooms were super spacious, especially for NYC Only thing I could say is that the in-room coffee pods are not the best. I much prefer keurig or nespresso, not sure what brand they use but tasted cheap Other than that everything was perfect! Our fav stay in NYC so far:)