The Peninsula New York

We recently returned from what turned into a fantastic 6-night stay at The Peninsula New York. We originally planned to stay for just three nights but ended up extending to six because we were enjoying it so much - and we’re even planning to book another couple of nights when we pass through New York again before heading home. Our experience started off on a slightly bumpy note: the suite we had originally booked was located directly in front of active construction, which would have severely impacted our privacy. We seriously considered switching hotels. Thankfully, the front desk staff stepped in and handled the situation with professionalism and care. They assured us they would find a solution - and they did. We were upgraded to a significantly better suite, which completely turned things around. To be transparent, we did book through Amex Centurion Travel, and while upgrades are often extended to us when available, it is always at the hotel's discretion. In this case, we felt truly taken care of. From that point forward, everything was exceptional. The upgraded suite was beautiful, spacious, and quiet. The food - both in the restaurant and through in-room dining - was consistently excellent. But what really stood out was the service. Every staff member we encountered - from the front desk to the concierge, bell staff, and drivers, was warm, attentive, and committed to delivering a top-tier guest experience. The Peninsula New York has certainly earned a spot on our list of favorite hotels. We’re already looking forward to returning in a few days.

A planned multi-day event with lodging went seamless - not a single glitch. The entire team at The Peninsula NYC was responsive, proactive and friendly. From the contractual stage to final execution, and everything in the middle. They are personal and helpful - anything you need, you have it. Even the unplanned street construction to needing copies printed asap. Rooms were fantastic! Beautiful hotel! Great food! Would 100% stay again and host meetings and dinner events.

We had an amazing stay at The Peninsula New York. The rooms were newly renovated, beautiful, comfortable, and technologically up to date — every detail was perfect. The staff truly made our trip— special thanks to Sophia, Paul, and Jamison at the front desk for their warm welcome and helpfulness during our entire stay, and to Nicholas and Agim at breakfast for their outstanding service. Every part of the experience was top-notch. We can’t wait to come back!

Staying at this hotel is always a dream – the rooms, the service, the atmosphere – everything exudes comfort and quality. But for me, what truly sets this place apart is the event team, led by the formidable Isabel Choi and John Hua. If you're planning a seminar, reception, or larger dinner, look no further. Isabel and John are the obvious and trustworthy choice. Their professionalism, attention to detail, and calm confidence make even the most complex events feel effortless. Just as impressive is the wider team of waitstaff and event personnel under their leadership. With their deep experience, they never seem stressed or rushed – only smooth, seamless execution from start to finish. For anyone hosting a client event, knowing you're in safe, capable hands is invaluable. And that’s exactly what this hotel offers – a rare combination of luxury, reliability, and world-class event management. Simply outstanding.

Visited in February 2025. It was my birthday weekend celebration (milestone birthday) and this was the perfect choice in New York City. In the best address in town (our room facing the 5th Avenue), it was glorious. We order breakfast in the room, simply delicious. They sent cake and balloons on my birthday. The staff is very well trained to enchant the guests, politeness and attentiveness to details. The rooms are very comfortable, elegantly decorated and very high tech (smart devices for lights, sound, TV, temperature)… The location is unbeatable, on the most sophisticated portion of THE 5th Ave… very close to all the luxury stores, to Central Park. We also tried the breakfast in the restaurant on the hotel, The Clement, equaly delicious! The gym is on the top floor and has the most stunning views. The hosting experience far exceeded my already high expectations! My husband and I so much appreciated all of it! I would love the undelgement again and definetely recommend it.