The Pierre, A Taj Hotel, New York

The location was perfect. The room and bathroom were both a good size. The atmosphere was okay, although the staff were not particularly friendly on arrival. The people checking in next to me were offered water, while I was not, which suggests inconsistent service and a lack of attention to detail. The room was not the cleanest, and the bathroom was filthy. I complained about the bathroom, but the woman who was apparently the front desk manager was dismissive. I ended up showing her photos on my phone of the disgusting shower head and the colour of my disinfectant wipe after removing some of the mould. I was told it would be resolved while I was out, but it wasn’t. Housekeeping returned and said it had been cleaned, yet it was still dirty, so I had to take baths for the rest of my stay. A more senior manager later called me and offered a dining credit; her tone and attitude were far more professional than those at the front desk. The front desk staff and housekeeping’s cleaning have made me question whether I would return.

Staying here has made me want to try the other classic, dying, institutional New York hotels. It has so much personality. It’s large, clean, and incredibly comfortable. The staff are service-oriented yet idiosyncratic dinosaurs. (Not that I’d want them to be any different!) There are elevator attendants! There’s a Bose CD player in the room, but no bluetooth (at least I couldn’t figure out how to). It’s a time capsule. We’re lucky it’s still available to the public. Don’t stay at the Carlyle, bc they’re good at marketing and will be there. This place, I’m not so sure. Again, huge rooms that are clean (twice per day room service) and beautiful. Attention to details like fresh Cala Lillies in the cafe. Can’t ask for more!

I cut my 5 night stays down to 1 and nobody cared to ask why. In fact, nobody seemed to care that we were there at all. The room was completely inadequate for a suite in a hotel that calls itself luxury, with wallpaper peeling off the walls and drapes falling apart. I got charged more per night than my original booking and them some breakfast we never had and when I emailed to enquire about it, I received the most AI generated answer possible. I don't think I've ever had such a horrendous experience at a hotel at this price! Truly awful

I was SO pleased to have the opportunity to stay at The Pierre Hotel in Manhattan on the recommendation of the concierge of AMEX. The staff were incredibly accommodating, personable, and polite beyond measure. AND the quality of the physical plant was outstanding. A beautiful and clean and quiet room. Bravo to The Pierre Hotel. James

Excellent stay. Pricey, but staff and food was great. Two bedroom was really cool.