The Pierre, A Taj Hotel, New York

Everything about our stay was disappointing, from the very dry, transactional welcome at the reception to our expedited check out 2 days later, when we decided to change hotels. We booked the Pierre as a “classic” in NYC, one of those institutions that carries the responsibility of a big name and claimed 5 star service. The building, rooms, bathrooms and elevators are dated and un-renovated, from squeaky floors to loud noises from old air conditioning units. Our disastrous experience came on the second night, unexplained loud noise in the room and phone not working. From the 30+ floor of the building, that was problematic!Two men ended up in our room trying to unsuccessfully figure out what was going on. Half an hour later, they said they could not do anything and suggested a room change in the middle of the night. Our reservations were made through booking.com, including breakfast. Upon arrival we were told that breakfast had a budget limit, which was not visible at all in the reservation. We were told that this is something we should clarify with booking.com. Breakfast was again in an old space, quality well below expectations for a luxury hotel and the room rate we were charged. On the second day, kitchen was down so no a la carte ordering was possible, a very limited buffet was on offer (being charged at the higher breakfast rate). All in all - a renovation and team upskilling are highly needed to uphold this hotel’s reputation. Five stars prices need to be accompanied by 5 star service and facilities. The only positives were: a) extremely nice and welcoming ladies working in the elevators, particularly Souri, and b) hotel agreed to refund the rest of our stay .

My husband and I recently did a staycation of sorts at The Pierre because I had an important appointment nearby and I wanted to be in close proximity. Being a downtown girl it was fun and entertaining to literally spend - spend - spend a few days like this other half of the city lives. Stepping out onto Fifth Ave and Central Park brought back all the romance of the city that sometimes us jaded residents forget. The rooms may be in need of renovation but the views are spectacular and so is the service. Don't look down but lean in to that ride with the Elevator Operator. It could change your life. The only thing I hope is that If the Sultan of Brunei does indeed buy the hotel he puts a Nespresso in each guest room! Also please don't get rid of that "Pierre Fitness" 80s retro nameplate in the gym or let me have it.

As a native New Yorker living abroad, it's always an odd feeling for me to stay at a hotel in NYC. And on this most recent trip, we needed a perfect retreat as I was accompanying my daughter for a medical procedure. We couldn't have asked for a better place to relax and recover than the Pierre. The gorgeous Fifth Avenue location, proximity to Central Park, and 'old world charm' of the Pierre are well known. What really stood out to us, though, was the incredible level of service by virtually every member of the staff. Everyone from the concierges to housekeeping staff, from room service to the elevator operators, the doormen and front desk staff, hit the highest of standards in responsiveness, warmth, and professionalism - while making it all feel remarkably personal. I have stayed at many top hotels in cities around the world, and it is rare to find this level of service across the board. We were grateful every minute of our stay; it really made a difference to my daughter's recovery and to our overall experience. Despite the fact that we were unable to partake in most of the experiences and amenities offered by the Pierre. If anything, two small complaints: the WiFi connection in our room was slow and unreliable - and the same could be said for the elevators. We hope to be back soon!

This NYC trip was for our 10 year old daughter’s first trip to NYC! My wife always takes each of pur 3 kids when they turn 10. I got to tag along on this one as it was our daughter Piper. Ali upon hearing this got us a room with a view of Central Park!! This was the best hotel service move we have ever had!! The view is. Tons magical and changes throughout sunrise, morning, day, twilight and night! Your entire staff was excellent!!

The staff is amazing, but the hotel is a bit ick and in need of a good clean an upkeep. The view of the park was beautiful, but the carpets had huge staind in the hallway and a few in the room and the towels were fraying at the edge. I would recommend other hotels near the park for the price