The Pierre, A Taj Hotel, New York

There were a series of issues during my stay: 1. On both mornings, we heard people screaming into a phone (the first morning on one side, the next morning on the other side). The hotel didn't act fast enough to stop this. Either the walls are too thin or you need to regulate this. 2. There was a constant drumbeat from a pipe that also kept us up. 3. Food delivery is not allowed inside. It took us over 20 minutes to find our food post-delivery. 4. Your staff was mean and snooty to the delivery person. Not acceptable. 5. You said that the GM would reach out. Never happened.

Everything was wonderful . This one thing that stood out to us was the amazing staff.

Beautiful hotel with an old‑world vibe—white‑gloved staff, wonderfully attentive service, and the lovely touch of being greeted by name each time we passed through the lobby. However, definitely pay attention to the reviews about room location. Our lower‑floor stay had virtually no natural light or view, facing scaffolding on one side and another building on the other.

After being a client of Suite Reyad for over four to five years, I have never experienced such dismissive and unprofessional treatment from a business that presents itself as a luxury salon. I traveled over three hours from Port Jefferson into Manhattan for a 4:30 PM appointment. I arrived at approximately 4:50 PM, only to be told that the stylist had already left because the staff “assumed I wasn’t coming.” What is unbelievable is that no one from the salon attempted to call or text to check whether I was on my way something that would have taken seconds and could have easily prevented this situation. Instead, the woman at the front desk simply informed me the stylist had left and that there were “no rules” for accommodating me. The delivery was dry, dismissive, and completely lacking any sense of hospitality. There was no apology, no attempt to contact the stylist, no effort to help resolve the situation, and not even the basic courtesy of offering water or coffee after I had just spent hours traveling to the city. When I spoke to the owner about what happened, rather than acknowledging that a simple courtesy call could have prevented the situation, he repeatedly brought up that I had canceled appointments in the past “nine times,” which he mentioned over and over as if that somehow justified the complete lack of communication or professionalism in this situation. I made it clear that those appointments had been canceled, not no-shows, which is a completely different thing. Yet he continued repeating the number as if lecturing a customer who had supported the salon for years. At one point he even said he could charge me immediately for those nine cancellations if I wanted to “play that game,” which was astonishing to hear from a business owner speaking to a client who had been coming there for years and consistently tipping generously. For a salon operating inside The Pierre Hotel and presenting itself as a high-end luxury experience, the complete absence of accountability, hospitality, or even basic courtesy was shocking. The entire interaction made it very clear that once a client becomes inconvenient to their schedule, loyalty and long-term support mean absolutely nothing. After five years as a client and hours spent traveling for this appointment, the dismissive attitude from both the front desk and the owner made it clear that this is not a business that values the people who support it. I will not be returning.

The Pierre Hotel is located in one of the most convenient and central locations in NYC. The staff from the doorman to the elevator operator, and everyone in between was welcoming, polite and helpful. The room upgrade really impressed me. The Pierre Suite is so spacious yet cozy and allowed us to really relax on our staycation. We were surprised at the good condition, and quiet operation of the room and its HVAC. In other historic hotels we have stayed in, they had struggled with adapting quite HVAC into their existing architecture. The bathroom was lovely with all the granite and spacious shower and plenty of towels. The robe and slippers, luxurious (as expected), as was the comfy bed, and amazing pillows. The two things that elevated your property above others during our stay was the surprise fruit platter left during turndown service along with coffee and tea service. I think that was my favorite part, because it meant we could snuggle in, in the morning on the sofa and read and drink and have something to eat before greeting the day outside. The other complimentary delight was the availability of your town car, especially since it was raining all day on our first day. It was a Delightful Getaway!