PUBLIC New York

Room was dirty, the wood around the bed had stains and TV was not working. The gym was also dusty and well kept. I do not recommend staying here.

It’s a lot of fun, beautiful views, first time I went with friends the dj was amazing. Second time we had the most lovely hostess Dejae! Honestly made our night. Bubbly, sweet and will make sure you have the night you hoped for! Dalton too was very helpful when we had questions and also a wonderful person. Worth a go!!

I visited with my wife for 6 nights. Although the premises seem pleasant, the lack of staff, efficiency and customer service was very disappointing and takes away from the expectation one has of the hotel. There was only one waiter in the popular restaurant on the few days we were there. It’s also closed for breakfast on weekends (even though the rate included breakfast). So the only other place to eat was the Louis Bar! I was overcharged on checkout by hundreds of dollars and although it had been acknowledged - after over 30 -40 mins of back and forth, I’m still waiting for a refund. Several emails have been exchanged with the hotel staff and all I’m constantly told it is with the finance team. Exactly one month has passed since checkout and I have still not been refunded. The only plus side from the hotel is the house keeping team cleaned the room diligently but that’s expected with a hotel of this standard. Will NOT be revisiting this hotel again and for what it costs there are so many other BETTER options! Terrible!

Terrible service.. and price. I booked this rooftop bar for my girlfriend’s birthday celebration and upon booking this 2 hour slot on a Thursday evening on the reservation I was told that there was a $400 minimum spend!!! Anyway I continued to book as we wanted to see the NYC city views for the sunset and if we have food and a few cocktails we might actually get close to the $400. So upon arrival we were told that the outside rooftop area was closed for a private function! Even though I reserved a table? So I decided to sit inside anyway so they took my visa card for authorisation but told me no money would be taken until the end of our evening!! So I preceded to order a bottle of wine. Before I even sat down they charged my card $20 not sure what for but I thought maybe they just checked it worked! The wine arrived with the dirtiest of wine glasses I’ve ever seen so we decided to leave as it was my girlfriend’s birthday and I was unhappy how this was going to. I asked the waitress for the bill and we will leave and then had the mordacity to charge my card $115 for the wine 🤦‍♂️ If I was you stay away from this robbing rooftop bar and go somewhere else. Even if you walk in your only charge $75 and if you book it’s $400 minimum . Absolute joke.

Thank you to Izzy for the warm welcome and to all the staff who were so kind and helpful for our 4 night stay. Really appreciated the hotel design, multiple options for dining, and the gorgeous rooftop. Really looking forward to revisiting on our next trip out from the west coast